What did you like best about Santa Rosa Transmission, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/20/2005 and 7/12/2008. Customer last names have been initialized for privacy. 

"They are honest and straightforward." —Al V.

"They were very kind and professional." —Antonio M.

"They were very knowledgeable. They treated me very well. They were very timely with their repairs. They took my car right in." —Bill R.

"The people there were nice. They did a good job on my car." —Borghild G.

"The customer service was fantastic." —Brian O.

"They were very clear in their explanations. They fixed the problem." —Charles B.

"I liked the very informative, friendly customer service. They explained everything very well, no matter how simple it was to them." —Christine B.

"They were easy to talk to. They seemed like they genuinely cared. They wanted to know what was going on with my car. They did some brainstorming on the repairs that were needed in an effort to keep my repair costs down." —Debbi L.

"They were able to get to my car quickly. They accommodated me. They called me back to inform me about each thing that needed to be repaired. In that way, I felt they were very honest. I would highly recommend them to others." —Don J.

"They pretty much stuck to the price they quoted. They did the repairs in the time they said they would. One of the guys took the time to help me understand what was going on. That guy was really nice." —Susan H.

"I trust them. They repaired my car the way they were supposed to. I keep recommending them to everyone I know." —Lucy G.

"The problem with my car wasn't as bad as I thought it was. They were honest in letting me know that. I didn't feel that they were squeezing me for more money." —Peter L.

"The problem that I had was explained in a manner that I could understand. They diagnosed it and showed me what they would do. They were very helpful. I will use them again for other things such as general maintenance." —Robert D.

"They finished the repair on my car promptly. I didn't have to wait too long. They got to it right away." —Virginia C.

"They are very straightforward on the telephone. Sam has great communication skills with his customers." —Ethan F.

"They are good at troubleshooting problems and eliminating what isn't necessary. In that way, they are very honest." —Frank F.

"I liked how they did business. They kept me informed about everything involved with the repair process." —Mike H.

"Sam is a good man. They have nice people who are always cheery. They also have a clean shop. I chose their shop because it looked nicer than the other places. The people there knew what they were doing." —Mike N.

"I was confident in their truth telling. They seemed like they had good people working for them." —Steve G.

"They do good work." —Cecilo J.

"They explained things very well. They let me know what they could and could not do at each stage. They gave me a good sense of where we were standing at all times." —Chris L.

"They took me in right away." —Larry F.

"They got the job done." —Samuel M.

"They were able to get me in quickly." —Carol T.

"I like that Sam does what I want him to do and what I tell him to do, without questioning me." —Evan P.

"They are straight forward and honest." —Penny W.

"They do good work and they back everything up."
—Peter W.

"They listened to me, and were able to fix my problem. The price was also reasonable." —Mark W.

"The owner was helpful and explained everything in detail. My truck is still running." —Russ W.

"They were quick and efficient." —Erica T.

"I have used them for years. They are familiar, and have always done a good job for us." —Lester T.

"He is very professional, the service is excellent. They explain things in detail and give you options." —Sal S.

"They are nice people. They are thorough and straight forward." —Kathy S.

"Sam is easy to talk to and knows his business. He is great at diagnosing problems and upfront about whether something is worth fixing or not." —Michael S.

"It was easy to get in and get out appointment wise, and they did a good job." —Richard S.

"They have a good attitude, and they are friendly."
—Eli R.

"They are very personable, and make you feel like part of the family." —Kim R.

"They are a family business, who I have used since they were in San Francisco. That is why I drove from San Leandro to Santa Rosa to get the work done."
—Michael P.

"I broke down on the freeway. They got me in and out in a reasonable amount of time and at a fair price."
—Robert P.

"They are fair, and good at what they do. Sam is a good guy. I send them business all the time."
—Aaron N.

"I have gone there for a long time, they feel like family." —Susan M.

"Sam is a nice guy and has been good to me."
—John M.

"They explained everything in great detail and they were timely." —Lisa M.

" They did a thorough transmission check and service. They got me in and out right away." —Shirley M.

"Sam knows his stuff. He was able to offer alternatives to a complete rebuild. He is honest and upfront." —Dale M.

"I have complete confidence in them, they were honest." —Ray M.

"Customer service; the owner took care of me."
—Kathryn M.

"The was Clean shop, and the vehicle was ready on time. The workers did good work" —John M.

"Speedy service, good work, professional"
—Jaimie L.

"He's a nice guy, he's honest; he won't put out a bad job. My truck is like new after he fixed it." —Cliff L.

"His honesty; he cares about the customer." —Julie L.

"I liked his father, he was always very honest."
—David L.

"It's a family operation and they do great work. I drive up there from San Francisco to get my car fixed."
—Mike K.

"They were honest; the receptionist was very good.They were very nice, and efficient." —Lucy J.

"They fixed the problem the first time." —Tina H.

"Prompt service" —Paul H.

"Fast service; they were very cordial. They listen to you. They gave me a ride back to work." —Sandra H.

"Very honest approach; free transmission inspection"
—Chuck H.

"Fast service; excellent work" —Ray H.

"They were very knowledgeable, and the turn around was great." —Tony H.

"The fact that they were not trying to bullshit me, and they were down to earth." —Sean G.

"There was a young man there, he was on top of everything from the moment he started the service to the end of the job." —Mark G.

"Their honesty." —Kenny G.

"Sam is very professional and honest." —Roberto G.

"I was on my way to Oregon and my transmission died. They did a great job fixing the problem, they even helped us find a hotel." —Jim F.

"Their honesty." —Scott F.

"The direct nature of the business" —Pablo E.

"The are honest and the quality is great."
—Brandon W.

"They were able to make my transmission last until I could afford to buy a new car. The customer service was great " —Rick T.

"They were very nice.They got the work done fast."
—Stacy U.

"They were very helpful and explained everything clearly." —Stuart S.

"They explained everything thoroughly. They showed me what was wrong, and showed me everything they did to fix the problem. They are helpful and friendly."
—Epeli T.

"Sam is awesome, and they do good work."
—Marvin S.

"They did a good job, the car is running better than ever." —John S.

"They are fair, honest and got the car finished on time." —Mike S.

"The customer service is really good, and they are very good technically." —Brett S.

"Their honesty and quality." —John S.

"They are conscientious, and get things done on time." —Mary S.

"The owner was very helpful and customer service minded." —Fred R.

"They are knowledgeable, have good customer service, and do good work." —Dennis R.

"Sam takes care of business, they have a clean shop and they are a top notch outfit." —Bob R.

"They are honest." —Keith P.

"Sam is upfront, honest, and he is always willing to make things right." —Mel R.

"Sam is very nice, and also pretty knowledgeable."
—Mark P.

"They are courteous, explained everything, and did good work." —Karen P.

"They found a simple problem and fixed it quickly. It could have just as easily turned into a major nightmare,but it didn't." —Robert P.

"They got me on the road quickly in an emergency. They were really helpful." —Michael O.

"The atmosphere was very down to earth. They explained everything to me and were very upfront."
—Eric O.

"My car got fixed." —Birdy N.

"They took the time to explain what they were doing and didn't try to oversell me." —Charles M.

"Very prompt service, straightforward pitch" —Bill M.

"They kept to their word and gave me a good price. The service was fine, the time line was okay."
—Ted M.

"Easy to work with them; my transmission works fine." —Blaine L.

"The owner treated us very well. The shop was clean. They were well organized." —Bonnie L.

"I put my confidence in the work that they have to offer. Sam is great, they are always willing to go that extra mile on the service." —Lucy G.

"They are very friendly. We really like the quality of work they do. They have the ability to satisfy the customer." —Elisabeth G.

"They seemed very professional. The cost of the service was always more then you like, but it was fair." —John E.

"I really like the service they provide me. I have even recommended them to other people." —Aaron D.

"They were helpful and had good service " —Andy W.

"The shop is clean and organized." —Peter W.

"They did a good job covering a warranty that was transferred to me. I bought the car from another owner and there was a problem with the transmission and they honored it ." —Greg V.

"They were convenient for me." —Vincent T.

"They took care of me right away." —Chris T.

"They were easy to work with." —Earl S.

"Sam is knowledgeable and fair." —Chip R.

"They were prompt and honest." —Larry N.

"They are prompt, and seem to care about the customer." —Kaelash N.

"They were quick and easy to work with." —Aimee M.

"Personal service, good follow-up" —Tim M.

"Good customer service, very polite" —Dave K.

"They were friendly and courteous." —WIlliam J.

"That they were quick." —Jake G.

"They fixed my car, the guy was nice, and they were helpful." —David F.

"Good customer service and the work detail."
—Justin F.

"They were friendly and timely." —Chris M.

"The manager was a great guy and knew what he was doing." —Harold V.

"Sam is very friendly and informative." —Ashleigh R.

"Sam is a nice guy" —Henry P.

"They are local and have a good reputation." —Chris P.

"The price was cheap." —Steven L.

"They told you what was wrong and tried to get it done in a timely manner." —Reed W.

"They were very friendly and professional." —Gene S.

"They were professional, and they stuck to the cost they estimated" —Phil R.

"Their prompt service and the courtesy." —Keith G.

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