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Santa Rosa Hydramatic Service
(707)
542-0303
104 College
Avenue
Santa Rosa, CA 95401
www.srhydramatic.com
info@srhydramatic.com
John Drace, Vice President
SERVICES
Repair
Service
Rebuild
Replace
All Car & Truck Makes & Models
HOURS
Mon Fri: 8am-5pm
Sat: By Appointment
CREDIT
CARDS
MasterCard, Visa
CERTIFICATION/TRAINING
ASE Certified
ASA Certified
Auto. Transmission Rebuilders Assn.
GUARANTEES
1 Year/12K Miles or
2 Years/24K Miles
Workers Comp Insurance
Liability Insurance
State License No. AL242432
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 148 random customer surveys made since June 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."

RATING
STATUS
We declare that Santa Rosa Hydramatic Service has passed all of the rating
steps and has earned the Diamond Certified award, Certificate No. 108.
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Survey
Comments |
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With a long history of quality transmission repair, Santa Rosa Hydramatic, celebrates 50 years in business! The combined experience of John Drace’s staff is more than 100 years and John has personally repaired transmissions and heavy equipment since 1979.
Whether it’s transmission maintenance, repair, or rebuild, Santa Rosa Hydramatic services all makes and models of cars and trucks. They specialize in collector cars, hot rods, and rebuilding Munsy 4-speeds.
In addition to the standard warranty of 1-year/12K miles or 2-year/24K miles, they also offer Golden Rule extended warranties. The Golden Rule Automotive Transmission Warranty is a nationwide transmission automotive warranty plan offered only by ATRA member transmission repair shops.
With nearly 2000 members, ATRA is nearly three times the size of the largest chain in the US, which means that no chain can provide better warranty coverage across the country.
COMPANY PHILOSOPHY
“We aren’t into selling our customers something that’s going to cost a lot of money, and then not get them very far. All of our transmission rebuilds and restorations are heavy duty, high quality, with all the high quality parts, so they will last. We offer a 2-year/24K miles warranty, but we don’t want our customers have to come back.”
EXCERPTED
SURVEY RESPONSES
“I really appreciated his thoroughness. He didn’t just fix what I brought it in for, but he let me know of other damages so I could prevent problems later on.” —Kurt G.
“They were really friendly and the service was great. They seemed very knowledgeable, and they didn’t try to sell me anything.” —Dennis S.
“They did a good job. All I had to do was drop it off and pick it up.” —Mark M.
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Survey Comments
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