What did you like best about Pennzoil 10 Minute Oil Change?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/12/2002 and 10/11/2007. Customer last names have been initialized for privacy.

"Everything goes very smoothly, you pull up and they're right there. The employees are well informed, they have coffee there waiting for you and a nice waiting room, from start to finish they're pretty quick." —B. K.

"They have a quick service and they were able to guide me in the right direction with an oil plug problem." —Jason N.

"There is no pressure." —Malina S.

"I have been going there for years. You're in and out, they are very nice, and they are more careful than the other shop down the street." —Dudley .

"They were quick." —Matt W.

"They are fast." —Theresa M.

"It's fast and convenient." —Jo H.

"I know the guys and they do a good job." —Juan M.

"They are prompt, they are thorough, and I trust them." —Ron S.

"They're really nice." —Josiane C.

"Good service and it's quick." —Andrew M.

"The people are very courteous." —Roberto A.

"It was very convenient. I could pull right in and get taken care of. The place down the street takes a half an hour." —Gary F.

"Fast" —Melissa C.

"It's quick" —Mike W.

"I get my oil changed and everything gets done. They work pretty quickly and are quite thorough." —Wayne H.

"It was quick and they pointed out a couple things to me. I liked the service and advice, most places don't do that." —George L.

"I like that they're open on Sundays." —Mark H.

"Convenient location" —Cassie T.

"They are reliable" —Jerry V.

"I like how they work and how rapid they do the service." —Wayne D.

"They do a good job." —Amalia A.

"Promptness" —Vicki G.

"They do speedy, good work." —Florence G.

"I normally do it my self but I liked that it only takes 10 minutes." —Joseph M.

"They are convenient, fast and efficient." —Jackie B.

"Fast" —Tim S.

"The quickness" —Paul A.

"I like that they are fast and available." —Nancy C.

"Quickness" —Mike O.

"The quick service they did on my car." —Cynthia C.

"I went in there and they did what they were suppose to do." —Shirley J.

"They were fast." —Jackie T.

"They are fast and easy to get to." —Brendan O.

"Convenience" —Steven V.

"That I don't have to make an appointment." —Cyndi F.

"They are convenient and I was happy until my last visit." —Jim F.

"They were very polite, nice, and I had a nice place to sit there and wait." —Ann N.

"They are fast, and they can do oil changes on my diesel truck." —Chris G.

"They're very quick and clean." —Melissa L.

"They are conveniently located, and they are fast." —Jenny S.

"It is convenient because I don't have to make an appointment." —Beverly L.

"The service was fast, and the prices were good. They were also very thorough." —Joe S.

"They are fast, and they do a good job." —Paul M.

"They are quick and conveniently located." —Shawn C.

"They are fast, and I don't need an appointment." —Jack S.

"They are quick." —Patricia O.

"They are fast and convenient" —David R.

"They were nice, and they explained things to me very well." —Helen C.

"They are quick, and they seem good natured." —Geoffrey T.

"It is fast." —Carissa N.

"They're quick, and they do a complete job." —Lorraine F.

"Speed and location of the service" —Rob W.

"I liked my oil change." —Micholas M.

"The people working there are fine." —Beatriz C.

"I feel that they are all pretty conscientious about their job. I also think they are honest and knowledgeable about most vehicles." —Rich B.

"They were fast." —Kate P.

"They are conveniently located and fairly quick." —Jim M.

"It was quick." —Ruth C.

"They were quick." —Kira F.

"Convenience" —Robert H.

"They're quick." —Patrick W.

"I got in there early on Friday and they did the job for me." —Kurt B.

"It is convenient, fast, and easy." —Marina C.

"The customer service" —Todd C.

"The work was done fast, and the people were very friendly and polite." —Clementina F.

"The service was good." —Nina C.

"They are inexpensive and fast." —Tara H.

"They had good service, and they are conveniently located close to my house." —Katharine S.

"I like that they are honest and tell me if they see something that needs service. I prefer them over other oil-change businesses. I have been going there for years." —Linda W.

"They do a good job and check things correctly." —Ken B.

"I can just show up without an appointment." —Leslie T.

"It doesn't take a lot of time and the service is pretty good." —Paul M.

"The service went quickly and smoothly. I drove in and out, and did not have to leave my car." —Walter E.

"They are prompt and courteous." —Bill D.

"The location is convenient for me, I feel they are thorough and honest." —Rob M.

"The convenience" —David R.

"My mechanic suggested Pennzoil for in-between oil jobs." —Nancy R.

"The convenience of getting in and out" —Nathan M.

"I did not have to make an appointment." —Marcus W.

"The convenience " —Andrea F.

"You're in and out in 30 minutes." —Geoff H.

"I like that they have bilingual and courteous employees." —Simon A.

"I did not have to do it myself." —Ed K.

"They were very thorough, and they provided me with visual aids to see." —Brian L.

"They do a good job." —Joseph L.

"They had refreshments the kids liked, but I wasn't there long enough to make a good assessment." —Steve R.

"The location" —Paul W.

"It's convenient." —Kristen D.

"They're really fast, and the people there are really nice. They have good customer service" —Amy A.

"It was quick and they do a good job." —Tom G.

"They tell you what could be wrong if you have leaks, unlike other places that have people who don't know how to check transmissions." —Darcy S.

"I've been using them for years, it's a convenient way to get your oil changed without having to schedule an appointment." —Jim N.

"They seemed to do the job, and I have never had any problems with them." —Rosemary D.

"They have very good service." —Michael S.

"It was fast and smooth, in and out." —Heather M.

"They have fast service." —Pablo R.

"They're courteous, they take care of my truck, and there were things about my truck I didn't even know about which they found and helped me with." —Tom G.

"They keep my truck running." —Jack B.

"They have a quick turnaround time, and they get things done. They were also informative in bringing details to my attention and giving me helpful tips." —Tristan D.

"I like it because it's easy." —Chris B.

"It's quick and it's in and out. You don't have to get out of the car, which is good when you have kids." —Janine Z.

"I thought it was very quick and convenient. They're also very courteous." —Lowell s.

"The speed of the in-and-out service." —Mona D.

"They have fast service, good product, and they've got good people working for them." —Deborah M.

"They were quick." —Glenn R.

"They are quick" —Kessa E.

"There was no pressure to buy other things. Other people sometimes go overboard in trying to push their sales." —Michael U.

"They get you in and out with quick and efficient timing." —Diane C.

"It's quick." —Katie D.

"I liked how fast it was." —Akosua D.

"The timeliness" —Theresa Z.

"I like that it's close to my home, and I can shop at Safeway while getting an oil change." —Gretchen J.

"They didn't seem like they were trying to cheat me." —Elmer L.

"They were very quick." —Beatrice K.

"The speed" —Amy H.

"I think they are the best." —Juventino S.

"The service was great." —Natalie L.

"They were very informative." —Kellie C.

"They are located close to my house." —Mara R.

"The crew is cool, and they know what to do." —Julius Y.

"The speed of the work" —Alex H.

"I like the business." —David W.

"I only waited for 10 minutes." —Davia Y.

"They do the job they promise." —Ray B.

"I like that they are speedy." —Richard M.

"The oil and the service are good." —Yao L.

"It is convenient." —Kellie A.

"It was just a basic oil change, and they did what they were supposed to do." —Daniel W.

"Quick in and quick out" —Sai P.

"They are quick." —Lynell S.

"They were conveniently located, and they did the job satisfactorily and fast. The building is nice." —Michael P.

"They were fast and friendly." —Steve H.

"The service was very efficient." —Leslie H.

"I don't have to wait very long." —Diana O.

"They are located close to my house." —Christine A.

"They were very fast." —David L.

"Prior to the last time, I liked them because they were quick and they had good service." —Mark W.

"They are convenient, and they do a good job." —Gary N.

"It's quick, convenient and the place appears to be well run." —Linda A.

"I like them because they are located close to where I work." —Rod M.

"The service was quick and easy." —Stacy T.

"It is convenient, and they are fast." —Marcia F.

"They are fast, and they get the job done." —Barbara C.

"The service was quick and efficient." —Fred M.

"They did a good job." —Elizabeth R.

"The people were nice and the service was fast." —Dawn S.

"I can go in there whenever I need, and they change my oil quickly." —Herb B.

"The service was quick, and the staff was friendly." —Randi K.

"They are quick." —Laura M.

"They change your oil fairly quickly." —Grayson R.

"They are very quick." —Mary D.

"One of the workers was very friendly to my baby." —Nancy N.

"It's convenient, fast, and they seem to be efficient." —Jonathan B.

"It's easy and convenient." —Joan J.

"They're very thorough." —Sonia K.

"They have a good waiting room." —Dan A.

"They do the job well." —Juan C.

"They were conveniently located." —Jamie D.

"The shop is great when there is no line." —Ashleigh A.

"They got the job done quickly." —Ed C.

"It is located near my house." —Robert S.

"The fact they are informative about everything." —Kathy M.

"It was quick and the people were nice." —Camila G.

"They are efficient, reasonably priced and professional." —Susan B.

"They are fast and reasonble." —Jason K.

"It is quick and they are nice people." —Rachael G.

"They are convenient with good hours, you get in and get out and they show you other things if there are problems that need to be addressed." —Steve B.

"They are fast and friendly." —Theresa H.

"They took enough time to look at everything in my car, it was fast but not so fast that it wasn't thorough, and if there were a problem they'd walk me through it or recommend what needs to be done." —Edie D.

"They are always fast and you never have to wait long." —Matt B.

"It is fast and easy" —Theresa C.

"They are close by." —Craig C.

"They are friendly and fast." —Elizabeth B.

"They get the job done fast" —Michelle S.

"The servuice is fast and the staff are pretty cool." —Nick C.

"The convenience" —Emily W.

"They are quick." —Holly L.

"It was fast" —Kate F.

"Fast service and they are low priced." —Lawrence W.

"No appointment needed and they are fast" —Anne F.

"They are fast." —Joan P.

"They are speedy." —Peter K.

"I didn't need an appointment." —Kent L.

"They are fast and easy." —Robyn G.

"It was adequate, they got the job done." —Meagan M.

"Convenient, fast and nice" —Carole C.

"Close to my house" —Jim A.

"Fast, efficient, little sticker telling you when to return helps" —Diane G.

"Didn't need an appointment" —David F.

"Great service" —Jeremie M.

"Quick, didn't have to wait, they were pleasant" —Cheryl L.

"Quick and easy" —Bob V.

"Convenience" —Scott O.

"Efficiency, courteousness" —John P.

"Quick, polite" —Corinne G.

"Quickness" —Allyson J.

"Fast, customer service" —Raul M.

"Quick" —Michael M.

"Quick, thorough, honest" —Amanda C.

"Quick, relatively clean, not much waiting" —Andy R.

"Quick service" —Marko K.

"They seem fairly efficient" —Ann B.

"Quick, no hassle" —Paul N.

"They do a good job" —Paul F.

"Speediness of the service" —Scott D.

"Fast and easy" —Ken H.

"Work done in a fairly efficient manner" —Joesph A.

"Fast and convient" —Jane C.

"They were quick" —Calvin H.

"Speed and convenience" —Alan Y.

"It was well organized, finished the work promptly" —Linda R.

"It was quick, honest service" —Shawn S.

"Service is great. They service all 3 of my cars, they top off fluids for free" —Robert K.

"Convenience" —Daniel K.

"It was quick" —Heather K.

"Close by, clean and prompt" —Johnny H.

"Quick and cheap" —Patricia C.

"Friendly" —Carissa W.

"Quick and courteous" —Buzz B.

"Helpful and fast. Customer service was great" —Renee C.

"The service" —Tim L.

"It's local" —Ernest Y.

"Quickness" —Salomon R.

"It's easy when you need some fast service" —Roger L.

"Fast" —Ethen F.

"They're nice guys" —Masoud H.

"They fill up the fluids in my car" —Jamar S.

"Quick and staff is polite" —Daniel I.

"They have good service. Beats going to a dealership" —Stephan C.

"I like the service I get" —Maru S.

"No comments" —Lucille H.

"It being fast" —Brett S.

"They do a good job vacuuming the car" —David W.

"No comments" —Nick B.

"They do a really good job with what they do" —James M.

"Quick service. That's why I go there" —Ryan G.

"They were quick" —Christopher B.

"It was fast" —Anneke Z.

"Easy and close" —Carol B.

"It's convenient" —Jeff K.

"Convenience" —Caleb E.

"They are close to my house" —Alfonso T.

"Courteous, fast and easy to get to"
—Courtney K.

"They were fast" —Monica T.

"They were quick and courteous" —Dora G.

"Nobody's perfect but they do a good job"
—Amy T.

"They do a quick job and they do it well" —Geoffrey N.

"Went in and out" —J. M.

"They're nice" —Brandy D.

"No comments" —Charles C.

"Those guys are pretty good" —Todd M.

"Quick, nice" —Jeff B.

"That they fill your windshield fluids" —Maria L.

"Easy and quick" —Warren W.

"I can get in and out quickly" —Michael B.

"Convenience" —Richard S.

"Convenient place to go" —Lorraine D.

"They did what I needed them to do" —Don G.

"Local business" —Megan C.

"The service is pretty good" —Stan C.

"Quick" —Chris L.

"Nothing really" —Ismael R.

"I don't know" —Paul C.

"No comments" —Jacky C.

"It's convenient" —Jung K.

"They're fast and friendly" —Andria H.

"He goes there because they're pretty fast"
—Richard R.

"Pretty quick" —Robert P.

"I've gone to all of them. They don't try to sell the upgrade. I like that. It's gets annoying"
—Jim B.

"I don't know if there's anything to like best. They get the job done" —Jun P.

"Courteous service" —L.M.

"They are friendly" —Jayline G.

"They're satisfactory to me" —Susan H.

"Been going there a really long time, they're very friendly and courteous" —Carrie P.

"No comments" —Terry F.

"They're fast" —Erik C.

"Quick" —Jason M.

"Fast service" —Scott H.

"Short line" —Stuart D.

"I know the guys there and they do a good job" —Irina F.

"No comments" —Karolinn G.

"They do a good job for what their purpose is" —Mike A.

"I think a 6 is good enough for what they do" —J.W.

"Very helpful in telling me to go some place else" —M.K.

"The convenience" —Erik B.

"Conveniently located" —David R.

"Average oil change" —Gene E.

"They were rude and never told me what they did" —Mary E.

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