The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/1/2004and 2/23/2008. Customer last names have been initialized for privacy. 

"They know their stuff, and they are good. They are very cooperative, professional, and they do good work." -Fred W.

"They were responsive to what we needed, and they were quick." -Bob B.

"They were courteous, and they kept everything very clean. I was amazed at how clean they were. They laid out rugs. They were also very nice. It was wonderful." -Dorothy O.

"They were on time. They also did some extra things for us at no charge." -Ann L.

"They were an excellent company. I was an underwriter in the past, and Maple was one of my biggest accounts." -Rod A.

"Scott was excellent. I've used them for over seven years." -Bernard P.

"I was satisfied with the work and the quality. They were prompt too." -Walter R.

"They did a very good job." -Bruce O.

"They did very good work." -Helen S.

"They did beautiful work. I liked their efficiency, speed, and the quality of the materials they used." -Vernon C.

"Their workers were decent." -Margaret A.

"They were very good. I have their card in case I need them in the future." -Regina R.

"They came in and did what we asked. They were also very neat." -Rosalie G.

"They were prompt." -Mike C.

"Their promptness" -Linda A.

"They were prompt, and they knew what they were doing." -Stephen D.

"They cleaned things up nicely, and they were knowledgeable about what they were doing." -Chuck M.

"The service is good. I continue to use them because they are very good at what they do." -Henry K.

"They got the job done quickly. They also cleaned up." -Leona M.

"They are good in an emergency. They comeout right away and have a very competent staff. They also troubleshoot very well; I am very comfortable with them." -David W.

"Oh I don't know, they did what I needed them to do I guess." -Norma M.

"I like the fact that the gentleman they sent out alerted me to a larger problem, which he was able to nip in the bud before it turned into something more expensive. They are also very honest." -Donna B.

"They offer quick service and they seem to do good work." -Margaret R.

"They are prompt and efficient. We use them quite a bit." -Dennis K.

"They do beautiful work. It was an excellent installation." -Dick M.

"They were prompt and polite." -Dorothy C.

"They are courteous and helpful. My wife liked working with them." -Ajit L.

"They were fast and they got the job done when I needed it." -Victoria V.

"They are very nice and when there was a problem they came out right away and corrected the mistake. I have used them several times." -Robyn L.

"They came out quickly and were easy to work with." -Robinson

"Zack Petersen is a plumbing God. The guy is great. But, we did have trouble once with an on-call guy who did not want to come out and it was an emergency." -Hilary M.

"They did a good job and they are honest. I know Roger personally." -Chris B.

"They came right away." -Ron K.

"They show up on time, are very knowledgeable and explain what is going on." -Rick J.

"They were helpful in explaining options I had in solving a problem and they did very good work." -John K.

"They were informative. They completed the job quickly and the gentleman was very nice." -Kitty R.

"I liked that they actually showed up. Once I called them for an appointment and no one came." -Alice P.

"Professional, knowledgeable and hard working" -John R.

"I liked the personality of the young man who came out and the speed in which the job was done." -Patricia R.

"I like the fact that they respond quickly and deal with us accordingly. We have a excellent relationship with them." -Holly

"They are professional, courteous and do a good job." -Shawn S.

"They were very courteous and knew what they were doing." -Gayle M.

"They were on time and did the work correctly." -Richard M.

"Honest people and fair, they didn't charge me an arm and a leg." -Darrel E.

"I thought that they were very fair and the quality of the product and service was very good." -Bill R.

"They are polite and nice." -Kathy C.

"I call quite often and they respond quickly." -Shirley T.

"They are courteous, cheerful and they clean up after themselves." -Louisa J.

"They got in, got out and did the job, no problems." -Bruce E.

"They were quick and clean. We are very pleased."
-Shimmel

"Professionalism and I feel safe with their workers in my home." -Betty M.

"They were efficient and Zack was very nice." -Delores S.

"They came at an awkward time for us and did the job quickly and cleaned-up." -Robert C.

"The fact that they came out on Sunday when nobody else would." -Erin M.

"How convenient they were, they came out on a holiday evening and got the job done right." -David M.

"They are friendly and talked me through the whole thing." -Elaine S.

"The people are nice and very competent. We have been very pleased with them." -Judith J.

"They were friendly and got it done, no problems." -Sue K.

"They came out right away and did a good job."
-Michelle C.

"They were polite and very fast." -Stanley F.

"They seem to do a good job and finish quickly. I have never had a problem." -David C.

"They came when they said they would and got the job done. I have used them quite a bit." -Lucille Y.

"It was a while ago and I don't remember exactly what they did, but they got it done so I guess they were okay." -Joyce G.

"They came out when I needed them and they did good work." -Linda P.

"Their efficiency" -Sandie F.

"They came out in a timely manner and got the job done quickly and efficiently." -Karen F.

"I don't know they are alright. I don't pay much attention to things anymore." -Flora C.

"I like that they are prompt and efficient." -Winnie K.

"They came out as soon as possible and did a good job." -Randy V.

"They are fast and do a good job." -Kelly M.

"The rates were reasonable." -Lawrence M.

"They were very professional and came out on a Sunday in an emergency." -Alexander S.

"Professionalism" -Jan S.

"They did a very good job and they were prompt." -Pete S.

"They were friendly and helpful. They did a good job I guess." -Sharon A.

"They were very clean, quick and seemed to know what they were doing." -Maryann C.

"They were prompt and did a good job." -Steven D.

"They responded right away." -Debbie B.

"No response" -Key F.

"I have used them several times and I just like them." -Susan J.

"They are great. I use them every time." -Robert R.

"They are good guys and seems like they know what they are doing." -David N.

"They were available and reasonable. I have used them on several occasions." -Matt P.

"They got the job done and everything went okay." -Julie B.

"They were responsive and got the work done quickly." -Ellen S.

"They were very personable and did good work." -William H.

"They were quick, in and out, and they came when I need them." -Joe Q.

"They came out when we called them and it was an emergency. They did a good job." -Arleen C.

"They came when they were supposed to and they did the job." -Bernard P.

"Depends on who they send out, I've had good and bad experiences with them." -Debra R.

"I don't remember. All we had done was our back flow." -Gayle J.

"They were fast." -Bob G.

"They were friendly and they seemed to be competent." -Debra Z.

"They were quick." -Sandra P.

"They are very thorough and did what I asked them to do. I also know Enard who works there." -Debbie D.

"They were on time." -Kathryn M.

"The friendly attitude of the guys" -Wayne R.

"They were very accommodating with my problem." -Ilse E.

"The kids that work there are great and do good work." -Wanda S.

"They were available when I needed them." -Richard C.

"He did a good job." -Connie W.

"They were dependable." -John W.

"They did previous work on the house we bought so I used them, but I thought they were pricey." -Alejandro M.

"They are very prompt." -Richard S.

"How quickly they came to service us." -Terry M.

"They responded to my emergency." -Jerry C.

"Their attentiveness in the face of adversity" -Glen J.

"They were alright. We haven't used them in a while." -Raul D.

"I had problems with Zack. The other guy who came was much better." -Diane D.

"The efficiency" -Rebecca A.

"Not much" -David C.

"I thought the guy who came was nice." -Jim H.

"Nothing" -Gloria B.

"Not a whole lot." -Bruce M.

"They're pretty responsive and they come out quickly." -Tamara B.

"He tried to fix the toilet, but he said he couldn't do it. He came in a white uniform with gloves and he put a red carpet down on the floor." -Dena S.

"He was very candid about the flat service fees." -Harold E.

"I can't think of anything." -Carol B.

"The times that I have used them, they seem to have reasonable pricing." -Christine J.

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