Flooring Showrooms

Sonoma County

Empire Floors

(707) 525-1204
1735 Piner Road
Santa Rosa, CA 95403

(415) 899-1991
1411 Grant Avenue
Novato, CA 94947

Serving Marin, Napa, San Francisco and Sonoma
Counties

www.empirefloorsca.com

SERVICES
Carpet & Hardwood
Vinyl & Laminates
Restoration & Cleaning
Sales & Installation

HOURS
Mon – Fri: 8am – 5pm
Sat: 10am – 4pm

CREDIT CARDS
MasterCard, Visa

EMPLOYEES
25

Workers Comp. Ins.
State Lic. No. 504918
Liability Insurance
Business Practices
Current Complaint File
Legal & Finance

CUSTOMER LOYALTY
Based on 125 random customer surveys made since Oct. 2007 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction
with the quality received.”

RATING STATUS
We declare that Empire Floors
has passed all of the rating steps
and has earned the Diamond Certified award, Certificate No. 1151.

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Survey Comments

Rustic White Oak with Latte Stain

In business since 1976, Empire Floors is one of the longest established privately owned flooring companies in California. The staff has decades of combined experience creating and installing customized flooring for their North Bay clients.

Empire Floors showrooms house a huge inventory of carpet, hardwoods, vinyl and laminate products. Not sure what you want? “Try on” a floor in your room with their online visualization tool. Their courteous, knowledgeable staff will answer all your questions and help you select the products that are right for you. Expert installers will complete the job down to the last detail. Your new flooring will be beautiful, durable and give you years of enjoyment.

Empire Floors is owned and operated by people who live and raise their children in Sonoma and Marin counties. The company believes strongly in giving back to the community and supports charities, schools and youth groups.

Empire Floors is a member of North Coast Builders Exchange, Marin County Builders Exchange, National Wood Flooring Association, and World Floor Covering Association.

COMPANY PHILOSOPHY
“We provide a hands-on, small-company approach to business while still providing the kind of service you’d expect from a national chain. The entire staff is involved with your project and available to offer assistance and information any time you need it. Don’t hesitate to call us or visit our showroom, we’re there to help you.”

EXCERPTED SURVEY RESPONSES
“I thought they quoted us a fair price. They were prompt in getting it in, and the installer was very kind. We enjoyed the experience.”—Marilee M.

“I liked our salesman. He has helped us for years. He’s very personable and listens to our needs.” —Jan S.

See Survey Comments