Marble & Granite

Sonoma County

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What did you like best about Dennett Tile & Stone, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/11/2007 and 10/09/08. Customer last names have been initialized for privacy. 

"Their workmen, they did good workmanship and cleaned up before they left." —David H.

"They just did everything they said they were going to do on time. They were neat, clean, on budget and they did a great job." —Darlene B.

"I'd say the company as a whole was great." —Kandy M.

"I liked the customer service, the craftsmanship and the follow-up. They were really helpful. They were there to answer questions after the job was done." —Barbara W.

"Their customer service, and they were right there when I had a problem. They took care of it. It's probably one of the better places I have used, and I am a general contractor." —Jimmy

"Quality and price" —Maureen W.

"We had stone countertops put in. They had a very big selection to choose from. They were very easy to work with and they did a very fine job with the installation. Also, we had tile installed in the bathroom. They did an excellent job laying the tile and the grout in the bathroom floor." —Bob D.

"They were on schedule and they had a good follow-through." —Jim G.

"We know everybody up there. They are very friendly and they do everything that we ask. They are very helpful." —Karen D.

"I actually know the owner. He is really hands-on. If there is a problem, he deals with it immediately. He doesn't slack and he is very organized. There is a really good bunch of people working in their office. The guys in the field are awesome too. He's got really top-notch people in Santa Rosa. They also have state-of-the-art, awesome equipment." —Ethan T.

"Timely service, and they are good." —J. S. I.

"They have a lot of different things that I haven't seen any place else. I fell in love with the granite that I haven't seen at any other place. Terry is just so marvelous. She went to find some copper for me and got a really great price. She saved me a lot of money with her business logic. I am so pleased with them. I have recommended them to my friends and we have already discussed my next project." —Lee S.

"Both the selection and the service were superb." —Cathy K.

"They were very accommodating. I liked their explanation of the quality, their staff and the choices that I had. They explained the cost and everything. I was impressed. He introduced color options in detail including oil textures." —Maria S.

"The people, quality, cleanliness, and they pay attention to environmental issues. The people were knowledgeable. I liked their personalities. The place where I went in to make my purchases was clean. They do all kinds of recycling, try to limit their water usage and sell their scraps. I liked their quality." —Sandy N.

"I liked Terry, the woman who works there. She walked me through the services and she was really helpful." —Patty T.

"Rick, at the fabrication facility, was helpful and accommodating. He really worked with me." —John J.

"They did it fast and everything was good." —Don S.

"Their responsiveness to service requests and special needs, they made a special accommodation to strengthen the foundation on which the granite was going to sit. They were willing to undo what the previous contractor had done to make the base stronger." —Carolyn P.

"They were very responsive to what I needed done." —Mella M.

"The total competence of Rick, he knew exactly what he was talking about. He did not mislead us. He did everything he said he was going to do." —Jim G.

"There is a lot of selection." —Robin W.

"I would say the pricing." —Dennis T.

"They have a wonderful showroom. Their shop is clean and neat. Their selling package is one of the best out there. Their frontline image is wonderful." —Mike M.

"Customer service was good, they took care of everything." —Steve B.

"They were hassle free." —Q.C.

"I liked that there was always someone there to answer the phone. They were prompt at coming out and assessing the problem. They were very clean." —Tracy E.

"Reliability" —Larry D.

"They came when they said they would. They did a nice job." —Kathy C.

"The quality of the customer service and the personal touch" —Brad K.

"Very professional" —Susan F.

"The communication and they are organized." —J.M.

"They have a sense of humor. They are worthy of trust." —C.V.C.

"Their quality work and the level of service" —N.C.

"Great personal service" —Sue N.

"The lead for the project, Nick, was absolutely great. He allocated the workflow well and he planned well. He didn't have a lot of bumps. I was very satisfied. He showed up every time." —H.F.H.

"Their quality of work" —N.K.B.

"Very responsive" —Robin W.

"I love the efficiency. I also love James and Rick. If there is a problem, they come right out to fix it." —S.K.B.

"They were prompt. They did a good job. They were on time and on budget." —J.C.

"They were responsive, and they did a good job." —Amanda A.

"I wanted the work done, and it got done." —Andy L.

"They came on time and did quality work." —Andy B.

"The guy who was in charge of doing the tile was really good at laying things out. He patiently explained how it worked and gave me examples of what each of them would look like." —Ann K.

"They did a wonderful job. I would highly recommend them. They're great." —Anne R.

"They were a large enough company to handle the volume." —Arlo M.

"The people that we worked with" —Arnie R.

"I liked the workmanship and the courtesy of the installer. He was very pleasant, helpful, and he did a really good job." —B.

"They get the job done." —B.R.C.

"The quality of their work" —Bob D.

"They were fast and thorough." —Bob M.

"The quality of the work and the products" —Bonnie L.

"I think theyíre fantastic. They have a positive attitude." —Brendan T.

"The customer service was very prompt." —C.C.C.

"The quality of their work was fantastic." —C.C.M.

"The customer service was excellent." —C.F.C.

"They specialize in certain things that othercompanies donít." —Charlie C.

"The way they responded to a few issues that came up during the installation was very professional." —Cheryl A.

"They showed up on time." —Chris F.

"I appreciated their flexibility and getting the job done in a timely manner. I am the owner of a rental property in Sonoma County. They went out of their way to keep me informed of the work process." —Christine A.

"Their knowledge and skills" —Chuck L.

"They did a great job." —Cindy K.

"They did quality work, and they were easy to work with." —Claire B.

"Overall, I thought they did a great job. I've been doing business with them for about 15 years." —D.S.

"Their two sales representatives were awesome." —Dave Z.

"They were easy to deal with and helpful. They provided me with a lot of information." —Debra B.

"They were reasonable, and the quality of the work was good." —Dick S.

"They were dependable, professional, and they had a knowledgeable staff. We had a great experience with them." —Doug D.

"The quality of the product, the expertise of the workmen, and their cleanliness" —Duane C.

"Everything was done on time. There were no delays." —Eric S.

"They were on top of the job, and their scheduling was good." —F.C.C.

"The quality of their work" —G.C.

"Their response" —G.H.A.

"They are very efficient, professional, and knowledgeable." —G.M.C.I.

"They did a great job." —G.R.C.

"I love the guy who helped us. I thought he was very responsive." —Gary L.

"They came and did what they were supposed to do in a timely manner." —Gary S.

"They are professional at what they do." —H.C.

"They did a pretty good job." —H.P.I.

"The pricing is good, and the people are friendly." —H.S.I.

"The friendly customer service and their prompt attention to my questions" —Helen L.

"They did what they said they would do." —J.C.B.

"I liked Orgo." —J.L.B.

"Good people" —J.M.A.

"The quality of the work" —J.T.P.

"We had a few problems getting the right materials, but I don't think that was their fault. Once we got started, everything was okay." —James U.

"Workmanship and performance" —Jerry S.

"They were very professional and showed up on time." —Jesmine H.

"Reliable, trustworthy, and they do a good job." —Jill K.

"It looks good, and Rick Dennett is a good guy." —Jim A.

"We build homes, so we have used their services several times, Jeff Fox is great. His communication skills are wonderful. He is the glue that keeps everything going." —Joan M.

"They handled everything professionally." —Joe L.

"Their ability to get out to the job and get it done" —Joyce S.

"The people are friendly and knowledgeable." —K.E.

"They were prompt, clean, and we loved the way the tiles looked. The finished product is beautiful. We get many complements, and we highly recommend their service to our friends." —Karen J.

"Just everything all around, they were professional, speedy, and everything thing was great." —Kelly B.

"The service" —Kevin C.

"The service, and the people that work there are honest." —Lee C.

"I liked that they were competitive. They showed up on time, and their work was beautiful." —Lisa M.

"They took responsibility for their errors and corrected them." —M.H.M.C.

"They did what they said they would do." —M.M.C.

"They are very professional, and their personnel is very skilled." —M.N.C.B.

"The workers were great. They just did a great job. I was also happy with prices. I really liked the project manager. He was very easy to work with." —M.P.

"The timely manner, the quality of the workmanship, and fabulous work" —Margaret K.

"They were very punctual." —Mario G.

"They were prompt, friendly, and I felt like I could trust the guys." —Marsha W.

"They did what they said they would do." —Melody M.

"They were prompt, clean, courteous, and professional." —Michael S.

"Just professionalism, they do what they say they are going to do." —Mike F.

"I thought they did a good job." —N.S.H.

"They were great. They were on top of it. They helped with any problems we had." —O.H.I.

"The job they did for us was wonderful. They went out of their way to please us. Everything came out beautifully." —Olga S.

"They know their business, and they go out of their way to please you." —P.T.I.

"Communication and coordination" —Pamela H.

"They were very responsive." —Peter O.

"They were prompt and did a good job." —R.N.B.I.

"They answered my questions, and they were very pleasing." —Ray W.

"Wayne was my account manager. He was very knowledgeable and made the job easy." —Renee R.

"Their project managers are very responsive." —Rick M.

"The customer service, there were several people that worked there that really helped me out." —Rick T.

"We really like the work they did for us. Everything turned out beautifully. The tiles really add to our home." —Ron Y.

"I really liked that they were quick. I had purchased some glass tile that cracked in the shower twice, but they came back and fixed it even though it had been two years since they were installed. Great customer service, I was very happy with them." —Rosemary D.

"They are easy to work with, and the work is good." —S.A.F.

"They're very knowledgeable." —S.E.

"They're efficient and easy to work with." —S.J.C.

"They got in and out in timely manner, an overall good job." —S.P.

"They were on time and did a good job." —S.W.C.I.

"They did a good job, and they cleaned up after themselves." —Steve P.

"They came out right away, and they were friendly and efficient." —Steven R.

"They were on schedule and did everything they were supposed to do." —Sue W.

"They were easy to work with." —Tiffany F.

"I like the owner. He is personable and an easy guy to work with." —Tim B.

"Professionalism and overall service" —Tom S.

"They have good follow-up. They did what they said they would." —Tony L.

"They were very helpful." —Tricia W.

"The whole job was great." —Val V.

"They came through on everything." —W.R.C.

"The personal attention that they paid to everything" —Wilma C.

"They have good prices." —Yaki L.

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