What did you like best about Big O Tires of Sonoma?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/27/2006 and 3/4/2006. Customer last names have been initialized for privacy. 

“Their warranty and service orientation.” —Kenny C.

“Their quick service and care.” —Dale T.

“They were quick, and they answered everything I asked. They also didn't try to sell me anything I didn't need.” —Jo F.

“They were fast, helpful, and professional.” —Donna C.

“They do a good job, and they treat you with respect. We wouldn't go anywhere else.” —Francisco M.

“They were quick fixing out flat tire.” —Ryan H.

“I liked the fact that they addressed the problem quickly. I was very satisfied with the service I received.” —Nelson C.

“Their positive attitude.” —Todd S.

“They were quick and friendly.” —Tyler D.

“They expanded their hours, so I don't have to leave work early.” —Layne L.

“Good service.” —Don A.

“The speed of service and their courtesy.” —Dan C.

“Quick service.” —Ray M.

“They were thorough with everything.” —Gene P.

“I didn't have to wait for help.” —Steve R.

“They were very prompt, accommodating, and they did the job well.” —June W.

“They were very informative and to the point.” —Julie M.

“They give great service, and they make you feel welcome.” —Nancy D.

“They have a convenient location for us.” —Steve L.

“The service .” —Fernando C.

“Convenience.” —Colin P.

“They found a problem that someone else couldn't find.” —Christopher L.

“They were quick.” —Josh M.

“The main thing I was attracted to was that it's local.” —Quinton K.

“They were pretty knowledgeable and prompt.” —Charles B.

“They were very accommodating.” —Brian L.

“They were courteous and prompt.” —Kathleen S.

“The atmosphere is very friendly.” —Denise T.

“The person that assisted me was very pleasant.” —Brigitte W.

“Everything they did was excellent.” —Randy R.

“Good customer service.” —Ginny R.

“They found a spare tire for me because I didn't have one.” —Claire G.

“They had excellent customer service. They got me in right away, and they took care of business.” —Jason C.

“The customer service.” —Leo D.

“They are helpful, and they get the job done quickly.” —Jill M.

“They were very customer service oriented.” —Sue Ann H.

“They were very knowledgeable and fast.” —Johnny K.

“They were fast.” —Al L.

“Their service was good, and they were very pleasant.” —Miguel G.

“They were prompt and helpful.” —Marshall H.

“They did a very good job.” —Julie A.

“They were pleasant, efficient, and fast.” —Patricia T.

“My son was afraid I might be taken advantage of because I am 93 years old, but he said I did well.” —Lillian S.

“They were courteous and quick to point out.” —Frank G.

“I have a car that had a design fault. The gentleman was very helpful in sorting it out for me.” —Liz E.

“Their friendly service.” —Renate A.

“Everything was explained clearly.” —Ellen B.

“It was convenient.” —Shannon N.

“They do a good job.” —Eric H.

“Their friendliness.” —Patrick V.

“Their service was amazing. I had an infant in the car, and they came out and got the paperwork done for me as I sat in the car.” —Janeen S.

“The service.” —Roberto D.

“They were nice.” —Nada h.

“They explained what I needed, and the service was very good.” —Julie I.

“I like that they're local.” —Brendon J.

“I donít need an appointment to service my car.” —Norma B.

“They have good service. They stayed open for me.” —Wendy S.

“The guy was personable, and they were bending over backwards to help me.” —Tony F.

“They seemed very upfront.” —Michael I.

“They are quick, and they do a good job.” —Juan B.

“The service was very good.” —George M.

“They provide friendly service.” —Roger D.

“Their customer service.” —Megan C.

“The service is good.” —Don M.

“The gentleman who was helping me was friendly and helpful. He gave me advice on my car, and he was very pleasant to deal with.” —Ellen B.

“Quality and price.” —John S.

“They were friendly, and they did not try to sell me other options.” —Linda O.

“They were easy to talk to.” —Jay M.

“Friendly and accommodating.” —Don W.

“They gave me a good price.” —Alienso L.

“The work was very well done.” —Antonio L.

“They were efficient and friendly.” —Roy K.

“They fixed my flat tire for free.” —Stan F.

“They were quick, and they gave me what I asked for.” —Paul B.

“The guys at the counter were very pleasant.” —Jay B.

“I like the fact that any Big O location will service the car.” —Bill P.

“The speed of the service, and the quality of the tires.” —Bob R.

“The service is good, and the people are nice.” —Raul R.

“Convenient location.” —Olga H.

“They were prompt.” —Glenn P.

“I received very good advice from them.” —Bill C.

“They seemed to be friendly and knowledgeable.” —Del S.

“Location.” —Laurie S.

“They seem to know what they are doing.” —Dan K.

“They got it done quickly.” —M. T.

“They have good service.” —Jim M.

“The walk-in service .” —Jessica K.

“They seemed honest in the assessment of the problem we had.” —Sheldon L.

“They are pretty quick with tire replacement.” —Larry W.

“They were very courteous, and I felt confident that they had checked everything out.” —Virginia F.

“The service.” —Ron E.

“Convenient location.” —John G.

“They were close to my work, and they got it done fairly quickly.” —Clayton B.

“They were pretty friendly.” —Jon B.

“It was fast.” —Stephanie C.

“It was convenient.” —Kathleen A.

“It was clean, and they were nice.” —Valerie M.

Back to Profile

Alameda County

Contra Costa County

Marin County

San Francisco

San Mateo County

Santa Clara County

Sonoma County