Air Conditioning, Heating & Ventilation (HVAC)

Sonoma County

One Hour Heating & Air Conditioning

(707) 545-1800
(888) 333-8888

Serving Sonoma, Napa, Solano and Marin Counties

www.onehourheat.com
PaulBigham@aol.com
Paul Bigham, Owner

SERVICES
Installation Upgrade
Repair Air Filtration
Duct Cleaning

HOURS
Mon – Fri: 7:30am – 4:00pm

CREDIT CARDS
MasterCard, Visa

Workers Comp Insurance
Liability Insurance
State License No. 740999
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 146 random customer surveys made since Oct. 2005 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Bigham’s One Hour Heating and Air Conditioning has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 768.

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Survey Comments

Bigham’s One Hour Heating and Air Conditioning is part of a national franchise dedicated to providing excellent products and customer service that is second to none. They specialize in installing and maintaining the finest heating and cooling systems available. Their professional, highly-trained technicians can design an energy-efficient climate control system for your home, or upgrade your current system. They also offer a variety of air quality products and services that remove allergens and impurities and maintain a healthy living environment. Convenient maintenance programs ensure that your heating and cooling equipment stays in good repair and provides you years of comfort.

How many companies can guarantee on-time service, and back it up by promising that if they don’t deliver, the customer doesn’t pay a dime? Bigham’s does. If their technicians do not arrive on time, or if the customer is unhappy with the service provided, the service is free. All of their associates participate in regular training sessions to keep their mechanical and customer service skills honed. They’ll never put a person in your home that they wouldn’t want in their homes.

COMPANY PHILOSOPHY
“The customer is the main focus of our company, and we’re constantly looking for ways to improve our service. The only way to keep people happy is to understand exactly what they expect. We consider our customers to be our partners, and we make it a point to keep in touch and listen to what they have to say. Every comment and suggestion, no matter how small, helps to make us better.”

EXCERPTED SURVEY RESPONSES
“I liked their workmanship, plus they were right on time with the installation and to check the unit a year later.” —Rowland T.

“The guys were very knowledgeable and they made sure that I knew exactly what they were doing. They were very thorough too, and made sure to keep my white carpet clean.” —Rhonda C.

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