According to owner Roland Thoms, Varsity Painting's focus is on color and peace of mind. In fact, they even call it the Peace of Mind Painting Experience. This nine-step process, beginning with the opportunity to contact previous customers, includes daily communication with the head painter. From start to finish, it is designed to make painting your home or business a painless experience. Varsity will come to you, computer in hand, and digitally "paint" your home with colors of your choice. You then receive digital photos of your home painted in two or three different combinations from which to choose. It provides what Roland calls "color confidence" and his customers just love it.

The staff is well treated and turnover is low, resulting in experienced painters trained well beyond the basics of ‘Brushstroke 101". There's always someone available to answer any questions that may arise. And to ensure that your project is completed in a timely manner, Varsity promises to schedule the job on consecutive business days from start to finish. Continuous customer service training and quality work ethic is Varsity's cornerstone. Delivering a quality paint job worthy of their industry's leadership and Diamond Certified status is a goal of which they never lose sight.

COMPANY PHILOSOPHY
"We know communication is a big piece of the job. Whether it's the customer's initial contact with the salesperson or with the people actually doing the painting, it's important to always keep in communication with the client. We also are concerned with timeliness – it's always such a big issue with contractors. We consider it important to do our work in a timely fashion."

EXCERPTED SURVEY RESPONSES
"They were cordial, thorough, and they followed up. If we had a problem they were quick to address it. We're going to call them soon for a rental we have that needs painting."–Frances W.

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