The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/15/04 and 11/17/07. Customer last names have been initialized for privacy.

"Mel is very knowledgeable, completely honest, ethical and trustworthy." —Don D.

"Everything — their guys were all great. It was a great experience."—Dumas & Co.

"They came when they said they would and they were neat about their work. Also, they were very good about making sure that the indoor cats didn't get out. They were also very considerate about our living conditions in the house while the work was being done. I would highly recommend them to anybody."
—Marie H.

"The work was very good."— Katherine L.

"The final product is a 10."—Steve & Cathy R.

"Mel was great."—Elaine W.

"I like the quality of the people that they use." —Linda C.

"They were very helpful, timely and the work was very good. Mel was extremely wonderful; he was a pleasure to deal with."—John D.

"Everything they said they would to they did exactly and they did it fast."—Elaina & John H.

"We liked the craftsmanship and good detail work."—Johnie M.

"The owner is a very responsible and reliable person, whether the project is small or large. I'm confident he will get it done. And for any reason if I'm not satisfied, Mel is willing to go the extra step to see that I am satisfied."—Judy C.

"They were prompt, the work was excellent and there were no hidden charges."—Jeffrey C.

"They were pleasant, did a good job and on time."—Constance S.

"I like their quick response and that they're reliable. Their work is excellent."—Gerard W.

"I liked the courtesy of the workers."Beverly W.

"The initial call was good. They were very responsive and they do good work."—Susan C.

"We liked many things: their professionalism and courtesy. They kept our budget in mind and all of the work is high quality. We had a very good working relationship and they stayed on schedule. They're outstanding. I recommend them to everyone and we would definitely hire them again; I wouldn't even get another bid."— Patricia L.

"The quality of the work"—Yoshikatsu M. "Mel is very personable. straightforward and he's trustworthy. He's very experienced. I also appreciated that they were very neat and clean."—Dianna M.

"I liked that they had good availability."—Odd Fellows Lodge "Mr. Springs did a great job and he was always on time."—Odd Fellows Pdge

"The ongoing continued communication and they kept us updated online when we were out of town."—Paul P. "We liked the quality of their construction."—Lee & Anne A.

"They selected a very good painter."—John M.

"The subcontractor who really did all the work was great; he was a 9."—Mary Van P.

"They communicate really well."—Guadalupe R.

"They were here on time, got the work done fast and the price was right."—Beverly B.

"They did the job neatly and quickly. Also they came on time."—Heather B.

"The people were polite."—Katherine L.

"They were very easy to work with and they were very accommodating."—Stephen M.

"They cleaned everything up afterwards and the painter was excellent."— Marilyn S.

"The first time, that I used Walter Springs before, was excellent, but he had a different project manager this time and the experience was not as good."—Katherine B.

"He came promptly to give me a bid on repairs from a leak after a storm."—John & Carol F.