Roofing

San Mateo County

Responsible Roofing

(650) 568-5980

2882 Spring Street
Redwood City, CA 94063

Serving Redwood City and Surrounding Communities

Eduardo Pena,
Vice President

SERVICES
Installation All Roof Types
Dry Rot Repair
Skylights
Gutters
Sheet Metal Work

HOURS
Mon – Fri: 8am – 5pm

EMPLOYEES
32

GUARANTEES
10 Years on all Installations
Additional Manufacturers' Warranties

Workers Comp Insurance
Liability Insurance
State License No. 328490
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 173 random customer surveys made since Sept. 2004 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Responsible Roofing has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 488.

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Survey Comments

Responsible Roofing has been under Paul Elmore's ownership since it was established in 1976. The company is a full-service business that does virtually every kind of roofing, from slate and tile to wood shakes and shingles. They also fix dry rot, install skylights and gutters and do sheet metal work.

All work is performed by Responsible Roofing employees—they do not use subcontractors. That gives them better control over quality and allows them to give very personal customer service. If there's a problem during any phase of the roofing process, the customer need only contact Responsible Roofing to have it resolved.

Responsible Roofing offers a 10-year guarantee on every roof that they install. Additional manufacturers' warranties provide even longer term coverage for materials.

COMPANY PHILOSOPHY
"Our name says it all. We will do whatever it takes to do each job right, the first time. We perform all work ourselves and never use subcontractors. Only the highest-quality materials are used, and we take the time to make sure every job we do is an outstanding one."

EXCERPTED SURVEY RESPONSES
"They lived up to their name—very responsible. They made sure I was satisfied with the job." —Mrs. M.

"They were readily available at the time we needed the work done and they got the job done quickly. The person who came out and did the estimate was very professional and the customer service was excellent." —Mrs. S.

"They told me when they were going to come, what they were going to do and they did it right to the letter." —Al C.

"They were fairly quick, did a good job and the roof looks great." —J.R.

See Survey Comments