Real Estate – Brokers

San Mateo County

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What did you like best about Optimum Realty and Financial Services?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/28/2003 and 5/21/2008. Customer last names have been initialized for privacy. 

“Jane is patient. I don't know how she puts up with me. She takes the time to explain things to me. She is someone that I really like. I didn't know when I chose here that she was Diamond Certified, but I have since learned what that means. I only call Diamond Certified companies now, because if they are anything like Jane's company, they won't rip me off.” —Billie S.

“They provide good customer service.” —Myron S.

“I called the other day for a new project. The agent was very approachable and answered all of my questions.” —Sheila S.

“I found that they were not just interested in selling a home, but also giving support and information that was relevant to the decision.” —Carlene C.

"They have a great service, and they are very courteous." —Elizabeth M.

"Courtesy and getting the job done" —Martha B.

"They were patient and kind.” —Jerry P.

"They take the time to get acquainted with the client." —Susan T.

"The staff was real courteous, efficient and professional." —Dorian M.

"They were to my satisfaction." —Annette L.

"I stood a chance on losing money on three deals but she saved my hide" — Billie W.

"She's so centered, never gets upset"
—Billie S.

"Personal attention they give you" —Ernest C.

"I like their courtesy and thoughtfulness; they really explained everything to me. They were personally concerned with me" —Hawatha C.

"Her perseverance. My situation was a little difficult and she stayed with it" —Linda W.

"Her efficient way of doing business" —Frank A.

"They had the patience to explain things. They get a hundred" —Agnes S.

"Will use them for refinance and they do a good job" —Denise E.

"Her knowledge and dedication and she has a lot of connections" —Barbara N.

"The personalized service" —Lazanius J.

"Doug is a personal friend of hers and was also very attentive to her and worked with her and has a lot of knowledge, came to her house and filled out all the paper work, went out of his way to help her" —Janice F.

"Honest and explained everything" —Maria C.

"Efficiency, dependable, answered all my questions" —Fred S.

"The whole service was very good" —Bobby P.

"Attention to detail, overall service"
—Shirley M.

"Douglas Bird is very professional, he takes special care with the clients to tailor the programs that suit our needs the best, doesn't give generic information, attentive, dealing with him for 7-10 years since purchasing home and he's been nothing but professional"
—Othella M.

"Courtesy, kind" —Joyce G.

"The knowledge that the realtor had of all the ways to sell" —Hector G.

"Everything was quick and painless"
—Charles M.

"Customer service" —Yvonne D.

"The personal business attitude" —Andrew S.

"I always got a good interest rate and I was always satisfied" —Odis D.

"Professional, they walked right in and got everything done right the first time" —Carvin C.

"She was very active on my behalf" —John A.

"Very helpful" —Lynett P.

"Her patience and her willingness to explain the products, her professionalism and persistence" —Sidney C.

"Thorough" —Adrienne E.

"The timetable setup was accomplished reasonably well" —James W.

"They all worked together and put me at ease" —Larry R.

"Helped through my crisis at the time"
—Ruth S.

"It was okay" —James D.

"Friendliness, ability to respond quickly to questions" —Vatima P.

"Their greeting" —Faye B.

"Everything went according to plan, didn't take a really long time" —Yvette G.

"Nothing in particular" —Fraulio P.

"She went out of her way to see that all my needs were met as far as getting a loan"
—Carla C.

"Overall good to deal with" —Barbara T.

"They encouraged me, helped me to afford it financially" —Kathy T.

"Customer service" —Ava W.

"What they say, their advice" —Mary O.

"The way they handle you, talk to you, keep you up to date" —Will R.

"They were quick with their answers"
—Ellwyn S.

"They were helpful when I needed it"
—Clara S.

"Nothing" —Paula R.

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