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What did you like best about Al Ward and James Flynn, Agents State Farm®? 

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/2/2006 and 3/10/2008. Customer lastnames have been initialized for privacy.

“I liked his honesty, professionalism, and sincerity. He works with his clients in mind, and if I am over-insured, he will let me know.” —Jorge A.

“They're very careful, and they have efficient service.” —William A.

“They are very responsive.” —Rafael A.

“He gives me very professional replies when I ask questions.” —Gunter B.

“I like Al.” —Harold B.

“I think he's fine.” —Jerry B.

“Every time I request an adjustment, they get right back to me.” —Harriet C.

“He is quite good, and that's why I've been with his agency for over twenty years.” —Arthur C.

“Al is a very good agent, and he's a nice person. His office staff is also tremendous.”
—Rosemary C.

“I don't have to call very often, but when I do, I don't get the runaround.” —Karen D
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“We've known him for more than sixteen years, and we like the way he explains everything to us.” —Lisa D.

“Al shows concern to his client, and he explains everything well.” —Bernice E.

“I like the courtesy and the professionalism of the staff. Al is the same way too.”
—Marlene F.

“They've been very prompt, responsive, and they've always handled everything without any glitches.” —Edmund G.

“We feel very comfortable talking to his competent assistants when he is not around. He also explains things very well. Al is a very pleasant person, and he's usually to do things for us on time.” —Kent G.

“He is there when I need him. He's been in this business for more than 20 years, and he gets us what we need. He also makes the necessary adjustments to improve our coverage. Al understands the insurance industry very well.” —Carol H.

“I like Al himself and the friendliness of the staff. They've always treated me as a human being instead of just a number.” —Carolyn K.

“He updates stuff for us every few years, and he's always been very cordial.” —Philip L.

“Someone is always accessible.” —Teresa L.

“Al is a very friendly person. He reviews the policy and calls me to say he wants to come by and go over things. He also has a very knowledgeable assistant. I don't always need to get Al because she is there to help me. I like that I am always able to reach a person rather than an answering machine.” —Roger L.

“They are very personable, and when there's an emergency, they are there for you.”
—Paul D.

“I like Al's ability to communicate well, and he takes the time to explain things thoroughly. He doesn't assume that I know the insurance business, and he makes it easy for me to understand what he is talking about. He is also very energetic and a fine conversationalist.”
—Michael M.

“They are very personable, prompt, and they call me back right away when there's any problem.” —John M.

“I like the fact that if you need them, you are able to reach them. They also respond right away.” —Norma M.

“They are reliable, responsible, and they follow up.” —Ann M.

“I like Al's personality, and he doesn’t try to con me into something I don't need. He takes my needs into account, and he explains things clearly and in a non-judgmental way. Also, his staff is well trained and loyal, and therefore they offer great service.” —Cindy M.

“I can call them any time. They listen, and they give me thorough answers.” —Robert M.
“Al explains everything very well, and he is a very nice person.” —Mary N.

“Whenever we have questions or concerns, we're able to make an appointment with Al, and he's always available to see us.” —Elsy O.

“They are very responsive.” —David O.

“When I go to their office to pay my bill, everybody is very friendly and nice.” —Edward P.

“When I had an accident, they were right there. They were also able to prove that the accident wasn't my fault.” —Gary P.

“He moved to a very nice office, and it's now much more convenient for me.” —Mary P.

“They respond quickly.” —Lynn P.

“When I had an accident, they were very nice, and they helped me with everything. My husband was also very satisfied with their services before he passed away last year.” —Cipriano P.

“He has a very knowledgeable and helpful staff. Al is extremely knowledgeable about the insurance industry, and I am very satisfied with his overall operation.” —Matt R.

“I liked that he took the time to work with us in order to understand our situation. He seemed to be concerned about our needs rather than just acting on his company's behalf.” —Timothy B.

“He communicates very well.” —Carrie F.

“He answers my questions directly, Also, he seems genuine and not just out to get your money.” —Douglas G.

“He is very proactive when it comes to my insurance needs.” —Kevin G.

“They're convenient. But although there are other State Farm agencies closer by, I keep going to Al's.” —Paul H.

“He was very cordial, and he took care of our insurance needs.” —David H.

“They are convenient and easy to reach. I am able to change my coverage without any problems.” —David J.

“He is responsive.” —Peter L.

“Their responsiveness in processing” —Robert M.

“They are a one-stop agency, and I have everything insured with him. Also his staff has always been very accommodating to me.” —Malcolm M.

“They are prompt, and they return calls.” —Bobby M.

“They are very efficient.” —Alberta M.

“The people in the office are very knowledgeable, and I don't have to wait for Al to answer my questions. They also return my calls right away.” —Barbara M.

“He is close by, and his prices are good. Every time I go in with questions, they always have answers.” —Steve M.

“I like Al.” —Leslie M.

“They are very quick and helpful.” —Manuel M.

“Al gives me good service, and he explains things very well.” —Frank M.

“When I call, I always talk to someone I know there. But If want to talk to Al, he's also always available.” —Scott N.

“They seemed to be on top of things, and they've always kept us up to date on their services.” —Ann P.

“They are very responsive, polite, and helpful.” —Pradip R.

“Very good service” —Laura S.

“When I call them with a question, they are always thorough with their answers. They tell me what's available, and they let me make the decision on what insurance I want or need.” —Janice L.

“They are always straightforward with their service, and I've never felt deceived by anything they did for me.” —Ricardo M.

“I dropped my insurance, but they picked it up for me right away.” —Donald M.

“Their availability” —John M.

“They don't bother me.” —Roy M.

“Al is very helpful, and he seems to be a good and honest person.” —Peter M.

“There's always closure, and whenever I ask them for something new, they get to work and get back to me right away. They've always been able to guide me through the process with their full knowledge even if it's not strictly in their own interest.” —Gary N.

“They provided me with good service when I had an accident, and they were very responsive.” —Kathleen P.

“Al Ward and his staff are very friendly, and they provide good service.” —George P.

“The staff is always nice and helpful when we go to their office.” —Laura P.

“The women I have dealt with in the office have always been helpful.” —Geoff R.

“He tries his best to be helpful.” —Esmail S.

“The office staff is exceedingly nice, helpful, and accommodating. Al is a very honest person and easy to work with.” —Clifford S.

“I've never had any trouble with them. When I filed my claim, he was right on it.” —Gerald S.

“The proximity” —Brian M.

“I can talk to him when I have questions. He's always very responsive.” —Natalie A.

“They are very approachable.” —John M.

“I've been using his agency for years, and he does what he is supposed to do.” —Diane N.

“Promptness” —Caroline R.

“There is always someone there to help.” —Soyla S.

“Sometimes Mr. Ward checks in on us.” —Angie A.

“The staff is friendly.” —Lionel M.

“They have good insurance rates. Also, most of the people who work there are kind and polite.” —Frances C.

“They are accessible, and they explain everything in detail. They also exceeded our expectations.” —Richard A.

“The people are nice and helpful.” —Calgero A.

“The same staff has been working in that office for years, and we got to know them well. We have all of our insurance policies with them.” —Lynn A.

“They respond quickly to phone calls.” —Kimberly B.

“Overall, I'm very pleased with them, and I've been doing business with them for years. They have always been accessible and able to answer questions.” —David B.

“The service” —Joachim B.

“When I have questions or need help, they are there for me.” —Joseph C.

“All the people are very helpful and friendly.” —Cathy C.

“Priscilla and Irene are the reason I stay with that agency. Even though I have moved out of the area, I still use them because they make it easy to do business with them.” —Donna D.

“Jim and his staff are courteous, knowledgeable, and responsive.” —Patricia D.

“The staff is excellent.” —Jerome E.

“We've been with that agency for many years. Even though there have been several changes in ownership, we stayed with them. Jim Flynn's agency is very responsive and professional.”
—Wayne E.

“The staff is very efficient, courteous, and knowledgeable. They're also willing to take the time to answer questions. Jim really steps up to the plate, and he is very gregarious and enthusiastic about what he does, which is very important to me.” —Clark E.

“All his people are very good. Jim takes the time to know the client, and you don't feel like you're just another policy to him.” —Margaret F.

“I like the fact that I can talk to him or his staff if I have questions or problems.” —Margarite G.

“They respond quickly whenever I have questions.” —Barbara F.

“They are friendly and responsive to me.” —Serena F.

“I've been using them since I started living in Los Altos. They've gone through several different owners, but the staff now seems responsive and efficient.” —Richard G.

“Personal service” —Richard G.

“I like the people and trust them.” —Catalina G.

“I like Jim and his people. I've been doing business with that agency for 32 years.” —Arla G.

“It is close by, and I can depend on them.” —Stephen G.

“I like Irene and the other women who there. They do a wonderful job.” —Karen G.

“The staff is very pleasant, knowledgeable, and they get things done.” —Rosemary H.

“They are knowledgeable and helpful. They've been there in one form or another for a long time, which says a lot.” —Cy H.

“They respond promptly to my questions. It is an efficient and well-run organization.” —William H.

“The women that work for him are terrific. They have always been able to help me with any problems or issues that come up.”
—Robert I.

“They have been great. We have a few policies with Jim, and they've been very responsive, friendly, and great to deal with.”
—Mark J.

“I like his staff.” —Kendrick K.

“When we had coverage problems, they were very helpful in reviewing our situation to find a solution. They've always followed up well, and the customer service has been excellent.” —Ralph K.

“We've established a good relationship with them over the years. They've been, responsive, personable, and very effective in handling our personal and business polices.” —Jeff M.

“I like the personalized service.” —Marie P.

“The office staff has been exceptional over the many years that I've used them. Also, Jim is very knowledgeable, and he runs an excellent operation.” —Gewnda P.

“We've always worked with Irene. She is nice, helpful, and she can answer all our questions.” —Francisco R.

“I've been with that agency for thirty years, and they've always provided me with good service. Jim and his staff have done a great job since they've taken over the agency.” —Alvaro R.

“Irene is great.” —Raymond T.

“They are easy to deal with, and Irene is unbelievable. She is able to answer all my questions, analyze my coverage, and put together a workable billing package for all my policies.” —Karen Y.

“I like that they are local, and the fact that they are a State Farm Agency. Our family has been using State Farm for many years.” —Fred B.

“They are very accommodating and friendly.” —Norman B.

“So far, they have done a decent job.” —Donald B.

“I've been with State Farm at that location for thirty years. Ever since Jim took over the business, he's been very responsive, and He's always provided good customer service.” —Melissa C.

“The people who work there are nice and they attend to business.” —Patricia D.

“They are local and accessible. Also, they have several people on the staff that are very helpful and knowledgeable.” —David D.

“They seem friendly and on top of everything.” —Bonnie E.

“They are convenient and fairly responsive.” —Harold F.

“I've had very little contact with them because I've never had to submit a claim or a complaint. I've called them a couple of times, and both times they were courteous and professional.” —Jerome F.

“They are responsive and able to answer my questions.” —Judith G.

“Friendly people and good service” —Brigido G.

“His office staff is very prompt and helpful.” —Mary G.

“He has good people working with him. They're responsive and courteous.” —Jean-Claude G.

“It is convenient, and the staff is personable and always willing to help.” —Bernard H.

“They are always available, and they always have someone who can answer my questions or address a problem.” —Bruce H.

“I've worked with them for more than twenty years, and the reason I stayed with them all this time is because they remain consistent.” —Marlene M.

“There is always someone there who can help me.” —Robert S.

“They are accessible.” —Matthew S.

“I've used that agency for quite some time. They're knowledgeable and convenient.” —John C.
“I like Priscilla. She's been there for years, and she is the one I usually deal with. She's great.” —Joe C.

“I've never had to file a claim, so I've had almost no contact with him. I just pay my bill.” —Harold C.

“They seem easy to work with. In the last ten years that I've done business with them, I've only dealt with Jim.” —Rebecca D.

“Good customer service and convenient location” —Sylvester D.

“The personable people and service” —Greg D
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“The staff in his office is friendly and helpful.” —Ernest D.

“They provide good service from what I've seen.” —Janet D.

“The staff is very knowledgeable and capable.” —John E.

“I've had no contact with Jim Flynn. I've dealt however with his staff, and they seemed responsive and knowledgeable.” —John E.

“They are courteous and efficient.” —Ahmad F
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“Irene is very helpful and knowledgeable.” —Christine G.

“I've been with them through three ownership changes. From my limited experience with the newest owners, they seem responsive and on top of everything. I hope they stay around for a while.” —Marcia G.

“I like Irene and one other woman whose name I can't remember. They are both very knowledgeable and helpful.” —Anne H.

“They are in a convenient location, and they seem to be very responsive.” —Vijay R.

“I've only dealt with the field officer when I purchased the policy.” —Debbie D.

“They are conveniently located and easy to get a hold of.” —Sanjay D.

“I've dealt with several State Farm agencies, and I've always been fairly satisfied.” —Glen F.

“He's local and that's about it.” —Michael G.

“I have about 10 policies with his agency, and he manages them as well as can be expected.” —Kenneth B.

“I've been with them for years, and I'll continue to have auto insurance with them because they are convenient.” —David E.

“I've been dealing with this agency for about twenty years. They've always been the same.” —Roger E.

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