San Mateo County > Customer Comments

Window Coverings

San Mateo County

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What did you like best about Draperies by Susan, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/22/2003 and 8/14/2008. Customer last names have been initialized for privacy.

"It was good. They came out really quickly." —Alan M.

"The people that I dealt with were very helpful. All of their work was perfect." —Audrey T.

"They suited what I needed to have done." —Betty N.

"They come within a week and they are prompt. I like that they come to my house and that the draperies come in less time than they say. I also like the installers." —Carol C.

"The quality" —Audrey G.

"They take the time to please and satisfy the customer." —Deborah J.

"The woman who came here to help me with them also helped me make the decisions. She quickly understood what I wanted. She showed me what would fit my wants. I also liked the installer. He was very thoughtful. He also took the time to discuss options with me." —Diane F.

"Aside from the quality of the merchandise, I liked the personal service." —Ron K.

"They listened to my concerns. The lady worked very well with me to get what I wanted." —Doris C.

"The quality and the way they were installed, they were very meticulous and careful." —Doug M.

"She is great with determining the type of material and color scheme. Her work is exceptional. What more can I say?" —Julie C.

"I loved Chun. She was so knowledgeable and helpful. They came when they said they would. It was a good experience." —Joanne L.

"I liked the outcome of the product. I thought they did an excellent job." —Kathy R.

"Personal service" —Gene F.

"I guess I like Chun. She is just terrific. She has great taste and great people skills. I also like the product. We have been using them for many years." —Laura B.

"Their reliability" —Lou P.

"Accuracy, promptness, workmanship, and attention to detail" —Norma Y.

"They are thorough. They have good business practices and they are concerned about their customer." —Rhonda C.

"The job was done. They were very clean and they put them up very quickly and efficiently. My relationship with them was very good indeed." —Zpoa H.

"Reliability" —Claudia J.

"They came on time. They were very efficient. I got very good service." —Diana P.

"They followed up on a problem I had." —Anne F.

"It was easy to schedule them. The person I worked with was very easy to work with. They finished early. The fabric selection was excellent. The person helping us was very knowledgeable." —Betsy D.

"The salesperson" —Howard K.

"I thought the person that I worked with was excellent and knowledgeable. Chun was great." —Barbara B.

"Their communication and their products" —Cathy B.

"They are very nice. They do good work. They come out and fix any problems." —May C.

"They appear to have done a good job. The guys who installed them seemed to know what they were doing. They did a good job." —David C.

"The quality" —Karen C.

"Chun, the owner" —Bill D.

"I like the color as it goes well with my furniture." —Nina D.

"They come to your house. They help you decide on the choices and you get the quality." —Janet G.

"The fact that she came out with samples, she came to the house. They were on time." —Ulrike H.

"To be very honest with you, they were perfect from the start. It was a small job, but they acted like it was a very big job." —Evelyn H.

"The woman that owns it, Chun, came out and measured everything. She was very pleasant and professional. She explained all of the options to me." —Mike J.

"The convenience" —Sandra K.

"I got a lot of personal attention from them." —Art B.

"I could do it at home. She was a very nice lady." —Michelle B.

"They had a good fabric selection." —Mark B.

"I think they were very professional. They offered a nice selection of fabrics and patterns. They held to their time schedule." —Franchesca C.

"They completed the job. They were very good. They did it in the budget that we had." —Charlotte D.

"I like the quality of their work. The people who work there are very helpful." —Nancy H.

"The boss, Chun" —Virginia J.

"Probably the fact that they can get in there and figure out what I want." —Monica D.

"Service" —Janice G.

"They came to our home to show us samples. We liked the installer." —Rob H.

"The person who was here seemed very professional." —Davis G.

"The man who did my blinds was very good and very knowledgeable." —Lynn C.

"The quality of the drapes was very good. The person who came to install them was very good and very knowledgeable." —David C.

"The people and their work." —Shirlaine B.

"Their service is excellent, the people are genuine." —Linda B.

"One of the young designers was superb, personal service, that's what prompted me to choose working with them." —Joe B.

"Did quality work, and when there was a few little things that I wasn't sure of, they went above and beyond their duty for me." —Lois C.

"I loved the salesgirl who was here, and William who installed the drapes, and I know I can call them anytime with any problem and they'll come out here." —Dee C.

"The service more than anything, did it on a timely basis, installation was done well." —Mr. F.

"They're pleasant, professional and they delivered on time." —Trisha G.

"Quality product and installation" Hillary H.

"I thought they were professional in their service." —Joe J.

"Very responsive and timely, work is good, we've used them twice." —Kevin L.

"The responsiveness, on time with appointments, being prepared, willing to accommodate." —Randy L.

"Very professional but pleasant, quality work, was helped by Chun and anyone in the store, absolutely responsive to my needs, installation was just wonderful." —Virginia M.

"They were wonderful, I liked them very much." —Helen N.

"The lady that helped us, so pleasant and helpful." —Nicole M.

"Professional, pleasant and prompt." —Grace S.

"Pleasant to work with, on time with our appointments." —Katherine S.

"Perfectionists! Professional, pleasant." —Alice Y.

"Overall quality of them and the person who came out and did the estimate." —Jane Z.

"Clarity of what they're going to do, and the timely manner with which they did it." —John F.

"They were on time with their appointments and the installation." —Margo H.

"The quality of their service and their product." —Pam H.

"Keep good records, they order what I asked for." —Susan W.

"Professional, pleasant, willing to work with us, gave us options or ideas" Kim K.

"Professional, prompt and perfect! How's that? They're just wonderful to work with." —Kit L.

"They were very responsive to what we wanted." —Laurie B.

"The people mostly. Of course we love our drapes, but the people there made the entire process a success." —June I.

"Quality product and the installation went smoothly." —Merva A.

"Their work is beautiful, and someone is always there to answer my questions." —Mary Lou A.

"The people there, they're prompt and organized." —Susan B.

"The person that came out to do the estimate, and they started the work on time." —David D.

"Very professional, pleasant to work with." —Denise E.

"Prompt, professional and quality product." —Linda H.

"We got an estimate, they did the installation and we're exceptionally pleased." —Maria H.

"Their product and their service." —Louise H.

"Professional, quality service." —Rachel H.

"Quality product, professional people, accommodating." —Cindy L.

"Their efforts to help us get things repaired after we purchased everything from them." —Anita M.

"The quality of their product and their work." —Linda M.

"They're all very friendly and you can follow up with anyone in the store to get information." —Suzanne

"Their designers, the product." —Helen P.

"Pleasant, professional service." —Margaret R.

"Overall quality of their work, from the estimate to the installation." —Paulette S.

"We were pleased with how quickly they did the installation." —Dan S.

"They were professional and accommodating." —Ella S.

"The product, the people." —Cecilia S.

"They just do fabulous work." —Rolanda T.

"We've used them before, so we're used to getting quality service from them." —Peggy T.

"Their product of course; professional staff; quality installation." —Darlene V.

"Quality of the people and the product." —Gwen W.

"Everything! From the designer, to the estimate to the installation." —Melinda W.

"The quality of the product and the people are just fabulous." —Susan W.

"Their work is excellent." —Joy Z.

"The product and the people." —Ellen B.

"They do beautiful work, unfortunately for me I wasn't able to use their services most recently, but I love their work, they do a very nice job for me." —Jean D.

"The people and the quality of the product, that's what sold me." —Ruth F.

"Everyone there is courteous and informed about your order." —Leigh H.

"They were pleasant and accommodating." —Sandra P.

"Their product, the people at the store and the person who did the installation." —Rebecca S.

"Promptness, the product. We had a small problem come up and they were very responsive when I called them about it." —Quita C.

"Their professionalism, responsiveness." —Sherry B.

"The product, the installation and the lady who helped us." —Marisa H.

"They're professional and design what you ask for." —Jennifer A.

"The people, the customer service." —Terry B.

"The product, the interface with them." —Giselle S.

"Very nice, helpful. My order was on time, and they installed the day they said they would." —Betty W.

"Very responsive, quality installation." —Stephen D.