Window Coverings

San Mateo County

Draperies By Susan, Inc.

(510) 652-7027
(925) 829-4399
(415) 431-4390
(650) 583-4392

6037 Christie Avenue
Emeryville, CA 94608

Serving the Bay Area

Chun Wong, Owner

SERVICES
Bedding
Custom Design
Slip Covers
Upholstery
Wall Coverings
Window Treatments

HOURS
Call for Showroom Hours

CREDIT CARDS
Mastercard, Visa

CERTIFICATION/TRAINING
Window Coverings Assn. of America

Workers Comp Insurance
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 238 random customer surveys made since March 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Draperies by Susan, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 039.

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Survey Comments

Chun Wong, the owner and creative force behind Draperies by Susan, Inc., has been exercising her eye for design in the window covering business since 1980. She took ownership of Draperies by Susan back in 1985, after working side-by-side with the original owner and learning all aspects of drapery design and manufacture.

Draperies by Susan specializes in custom window treatments, wall coverings, upholstery, bedding and slip coverings. They offer free in-home design consultations and estimates, or you may visit their showroom. One of the things that sets Draperies by Susan apart from the competition is their knowledge of fabric treatments. Their team members recognize what fabric types, colors, and styles will best accent a home and achieve the look and feel the customer wants—within the budget they have set. Let their creative designers put their expertise to work for you!

Draperies by Susan is a Hunter Douglas Window Fashions priority dealer and displays a full line of Hunter Douglas products in their showroom.

COMPANY PHILOSOPHY
"Customer satisfaction is of great importance to us. If something doesn't meet with your approval or doesn't turn out the way you envisioned (even if you're not quite sure why), we will take the time to work it out with you. Our goal is to ensure that the end result is everything you wanted it to be and that it is harmonious with the rest of your home and furnishings. We are not satisfied until you are happy and we won't walk away from the job until it is done to your satisfaction."

EXCERPTED SURVEY RESPONSES
"Aside from the product, the staff communicates well with each other, so I can ask anyone there about my order." —Claire P.

"Their work is beautiful and someone is always there to answer my questions." —Mary Lou A.

See Survey Comments