Auto
Repair
Santa Clara County
William Michael Automotive
Tel
(408)
970-0466
Fax
(408) 970-0930
1800
Richard Avenue
Santa Clara, CA 95050
wmauto@sbcglobal.net
Frank Walsh, Owner
SERVICES
Bumper-to-Bumper Repairs, Maint.
Computer-Controlled Systems Engines,
Electrical Systems Suspension, Transmissions
HOURS
Mon – Fri: 7:30am – 5:30pm
CREDIT
CARDS
Discover, MasterCard, Visa
GUARANTEES
18K Miles/18 Months on Parts, Labor
BRANDS
AC Delco
Monroe
Moog
Motorcraft
CERTIFICATION/TRAINING
ASE Certified Technicians
Workers
Comp Insurance
Liability Insurance
State License No. AL192029
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based on 126 random customer surveys made since Nov. 2003 asking each
customer: "Would you use this company again?"
CUSTOMER
SATISFACTION
"Please
rate your satisfaction with the quality received."
RATING
STATUS
We declare that William Michael Automotive has passed all of the rating
steps and has earned the Diamond Certified award, Certificate No. 328.
|
|
Owner Frank Walsh earned a degree in automotive repair from De Anza College, and has been working in the auto industry for 20 years. Mr. Walsh is a Certified Master Technician. He went to work for William Michael Automotive in 1987 and then bought the business nine years later.
Mr. Walsh and the other technicians at William Michael Automotive perform all of types of servicing, diagnostics, replacements and repairs on your car or light truck. That's bumper-to-bumper service from the headlights to the backup lights, from the air intake to the exhaust pipe. They service and repair vehicles dating from 1984 to contemporary computer-controlled Asian and domestic brands.
William Michael Automotive can fix what's broken and do periodic maintenance to help keep what's not broken from breaking. They provide shuttle service within a 5-mile radius and can arrange rental cars and towing.
COMPANY
PHILOSOPHY
"We concentrate on providing quality service, repairs, and parts along
with courteous customer care. We stress communication with the customer
and make every effort to ensure that every customer understands exactly
what is involved in the service or repair of their vehicle, with no surprises!"
EXCERPTED
SURVEY RESPONSES
"They knew exactly what they were doing and were honest. I was very
happy with them."—Frank B.
"I've used them for 15 years. The quality of the work is excellent, they're honest and they have very well-trained mechanics."—Bob B.
"They're efficient, thorough, trustworthy and competitively priced."—Gloria M.
"They give me personalized attention. I'm a firefighter and they will come and get my car at the station and bring it back to me while I'm working."—David E.
©2002-2007 | American Ratings Corporation
