Bicycles - Sales & Service

Santa Clara County

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What is the best thing about Wheel Away Cycle Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/27/2006 and 11/14/2007. Customer last names have been initialized for privacy.

“They were helpful and friendly.” —Mr. C.

“They were able to store my Christmas purchases until December 23rd. They really go above and beyond for their customers.” —Allison S.

“I like that they are a family-owned business.” —Andy R.

“I bought my children's bikes from them, and I know that I will be buying my grandchildren's bikes there. I've known them for a long time.” —Angelo A.

“We get all our bikes repaired there. They are good people. They're very knowledgeable, and they always make you feel welcomed.” —Anna B.

“They are very easy to do business, with and they have great customer service.” —Brigitte G.

“The prices are good.” —C.J. S.

“The salesperson takes a personal interest in the customer. He was knowledgeable and concerned about what I needed in a bike.” —Carol D.

“They gave me a very good introduction to my bike.” —Catherine L.

“I like the service and the people.” —Chris M.

“They were very nice and helpful even during the busy pre-Christmas rush when the store was packed.” —Chris M.

“They are professional, helpful, and they don't push you to buy anything.” —Christian F.

“I've been using them my whole life. The same people have been there for a long time, and they do a great job.” —Chuck S.

“They are very friendly.” —Dave C.

“Everything was delivered on time, and they had a good selection.” —Dave W.

“I received more knowledgeable help there than I got anywhere else.” —Ed S.

“It was quick and simple.” —Ernie E.

“They are very helpful and attentive.” —Fernando G.

“They are convenient and professional.” —Frank K.

“I like that they are a small family-owned business. They're very knowledgeable, accommodating, and they do layaways. I've been doing business with them for years. I now buy bikes for my kids there.” —Gary H.

“The customer service and the people.” —Gary K.

“They are helpful and close to my house.” —George S.

“It was convenient. They were helpful, and they delivered my grandson's bike on time.” —Grace S.

“They were very helpful.” —Greg A.

“They're good people, and we ended up buying two bikes from them. They also were able to fix my bike when it fell off the car.” —Greg B.

“They are professional, very experienced, and I like that they have been in business for a long time.” —Hector V.

“They made us feel comfortable in the store. Their prices are also very good; they're easy to deal with. I purchased a bike from them for a birthday present, and they allowed me to leave it there until the day I needed it.” —Howard B.

“Very helpful and knowledgeable.” —Jeff J.

“I liked everything about them. The inventory was good, and they gave me good advice.” —Jeff S.

“Customer service and knowledge.” —Joe P.

“Close by, convenient, and friendly.” —John M.

“Personal service.” —Joshua R.

“They were able to answer my questions, and they weren't pushy. They seem to have a good staff there.” —Joshua W.

“We purchased a lot of bikes from them. We keep doing business with them because they are knowledgeable and they take the time to train the little ones on how to operate the bike. They are very pleasant to deal with.” —Katherine H.

“Friendly and personable.” —Kelli K.

“They are honest, and they give great information and advice.” —Kelly O.

“They are friendly and knowledgeable.” —Lisa B.

“Good selection of bikes.” —Lisa F.

“The sales staff was very helpful, and our bike was ready when they said it would be.” —Liz H.

“The customer service that I got, their helpfulness, and friendliness.” —Maryanne R.

“Their customer service.” —Megan T.

“The advice.” —Michael C.

“The salespeople were knowledgeable.” —Mike N.

“They seem very personable and concerned with the customer.” —Patrick D.

“Customer service.” —Paul B.

“They were helpful, and they went out of their way to get the bike to me.” —Paul J.

“They were able to get me the bike I wanted that other shops couldn't. They got it for a great price.” —Peter Y.

“Customer service.” —Philip B.

“Selection.” —Reginald D.

“Helpful and fun to deal with.” —Renee P.

“I liked how friendly they were.” —Richard B.

“I liked the chance I had to work with the owner.” —Robert V.

“They do very good repairs, and they really know bikes.” —Ron S.

“Friendly staff.” —S. K.

“Knowledgeable staff.” —Scott G.

“They're nice people, and they have good bikes.” —Sergio R.

“They are very helpful, their prices are good, and overall they're just a good company.” —Steve K.

“Friendly.” —Susan A.

“I thought the customer service was good.” —Susie M.

“Customer service.” —Tami O.

“The attention they pay to the customer.” —Teresa L.

“The personal service.” —Terry R.

“The girl who helped us.” —Tory H.

“They are local, and it is a great shop.” —Bonita V.

“They are honest and convenient.” —Carla B.

“They were friendly and helpful.” —Carmen M.

“The good people and good service.” —Chauncey K.

“They are convenient, easy to work with, and I like the people who work there.” —Chris E.

“They are honest and professional.” —D. C.

“They are local, nice, and they answer all my questions.” —Debbie M.

“They are a well-established shop, and they have knowledgeable people on the staff.” —Dennis L.

“The good service and knowledgeable people.” —Doug T.

“I like the people, and the fact that they're local.” —Ernest H.

“They have been in business for a long time, and they are close by.” —Etienne L.

“The customer service.” —Gregory D.

“We told them what we were looking for and they were able to get it for us.” —Irene B.

“They answered all my questions, showed me several bikes, and even let me take the bike for a test ride.” —Jack T.

“The personal service they give.” —Joe S.

“I got my first bike from them when I was a kid. They've been around for a long time, and they've always focused on the customer. They keep their prices down because they have to compete with Costco and Toys R Us. They offer very high-quality customer service.” —Jon L.

“Knowledgeable staff.” —Kevin M.

“The sales staff is knowledgeable and nice.” —Larry C.

“The service is good.” —Steve G.

“They had the bike that I wanted.” —Mark R.

“They were willing to fix the bike without any questions asked.” —Michael D.

“They were convenient, and they carried good quality products. They seemed like nice people.” —Ric S.

“I liked the knowledgeable staff, and they didn't try to push me into buying anything.” —Ted H.

“They are friendly.” —Brian B.

“They are very friendly and knowledgeable.” —Celia C.

“They had the right bike for me.” —Deborah K.

“They're close to my house. Also, I like dealing with a local business.” —John S.

“They get you in and out quickly.” —Kathy B.

“Friendly salesmanship.” —Tim H.

“I like their willingness to make sure the customer makes the right choice. We've made several purchases there, and we've always been happy with them.” —Lewis K.

“The salesperson was very good about explaining everything to us.” —Sharon E.

“Friendly and knowledgeable.” —Sheldon E.

“Knowledgeable about the products.” —Victor C.

“The customer service.” —Danielle F.

“It was during Christmas time, and I needed to buy a bike.” —Diane F.

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