What is the best thing about Tires Unlimited?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/28/2003 to 9/8/2008. Customer last names have been initialized for privacy.

“I've been with them for years. They are very good. I especially like their service and their promptness.” —S. C. M. C.

“They are personable.” —Bernard K.

“Their professionalism, the wonderful facility, and they were knowledgeable about tires. They got me in right away and they were nice.” —Bob R.

“They are my primary recourse. They give consistent and honest information. Their prices are competitive, yet they still maintain a small mom-and- pop feel.” —Brian B.

“They were helpful, friendly and they got the work done right away.” —Don Z.

“Their really good service, the work they did, and I didn't have to wait very long. They got me out right away. I was satisfied with what they did.” —Gabriel M.

“They were fast, reasonable, and they didn't try to overcharge me. There were no inflated estimates or anything like that.” —Gordon S.

“They did a high quality job installing four tires.” —Josephine P.

“The service, they were wonderful. They were really friendly. I think that is important.” —Melody J.

“They don’t oversell me.” —Tom H.

“Their guy was vey helpful. He gave us several options. I thought it was an accommodating experience.” —Vicki V.

“I'd say customer service because they are friendly and helpful.” —P. T.

“They are very congenial and friendly. I think they do a pretty good job.” —David F.

“Very fast service, and they didnít try to sell me things.” —David S.

“Friendly and honest service” —John D.

“Their friendliness and helpfulness” —Josophine M.

“I like the manager and their reasonable prices.” —C. A. R.

“Their professionalism” —James G.

“They generally know what the problem is. When they complete a service, they usually do it pretty quickly. You don't have to wait too long.” —John S.

“I liked that I got a clear estimate very quickly. Afterwards, they were able to take my car in very quickly. The charge was exactly to the penny of what the estimate was. I thought they had a nice manner. It was a comfortable place to sit and wait. The experience was very good, which was very important. They don't try to cheat you like other places do. I thought they were fair and honest. It was a good place to have it done.” —Margaret H.

“I feel comfortable with them. I have been using them for years.” —Mark K.

“They were knowledgeable.” —Patrick K.

“That there was no waiting” —Craig L.

“They were fast.” —Antonio A.

“Convenience, I was able to get in and out rather quickly.” —Martin B.

“Convenience” —Daniel A.

“They helped me right away. I felt that they were fair. As a woman, I didn't feel that I was being taken advantage of. They also did a good job.” —Debbie B.

“They rebuilt my whole front end and it came out very nicely. They did a good job. They did everything they said they were going to do in the short amount of time anticipated.” —Manny C.

“They have always been quite good at patching or balancing a tire. They did a good job. Mike was there by himself. He showed me how the balancer worked and so on.” —Paul D.

“They were honest, great people.” —Christine E.

“They got the job done quickly.” —Neidilane G.

“They were straightforward and helpful. I liked their honest way of doing things.” —Doug G.

“They were straightforward and no-nonsense kind of people.” —David H.

“The customer service, they did everything to make sure that I got taken care of. He went above and beyond. I appreciate that sort of thing.” —Philip L.

“They got the job done in thirty minutes at a reasonable price.” —Casey M.

“The customer service was really good.” —Mary P.

“They do great work.” —Franco

“I like everything about them. They take care of me. They're very patient, nice and accommodating.” —Katie S.

“They're quick and easy to deal with.” —Jim V.

“They have a good showroom and they do good quality work.” —Orlando V.

“They were honest. They steered me in the right direction when I was in the process of choosing a tire.” —Shaun W.

“Everything, the quality of the product, their honesty and straightforwardness” —Dan A.

“Everything they did was good. They provided good and fast service.” —Jose I.

“They're close to my office. They also do the work quickly.” —Mark K.

“They followed up and provided me with good service.” —Patrick N.

“I like the tire rotation process. They can get you scheduled fairly quickly.” —Pat W.

“They're very courteous.” —Chris K.

“They're conveniently located.” —John/Colle T.

“The service is good and the people are nice. The price is very reasonable and they do a good job.” —David W.

“They were very helpful.” —Justin L.

"I have been dealing with them for 20 years. They are dependable, courteous, and always fit me in."
—Chuck Q.

"I just needed a tire set, I got one from them, they treated me real well. I brought the set back in for checking to see how it was working. They didn't have a long wait, I was happy with them." —Al H.

"I have been going to them for 15 years, Boyd always takes care of my car." —John D.

"They took my car right away when I brought it in, they worked on it and finished it. I was out of there in no time, there was no fooling around." —Thelma S.

"The people that work there are great.The work satisfied what we needed done and that's why we keep coming back. I've been in the car business for 30 years and was a service manager, everything they do service wise topped me." —John D.

"I have been doing business with them for 25 years."
—C.R.T.

"Their honesty and their helpfulness in not trying to cheat me into something I shouldn't have done. They tell you about the problem without puffing it up. They seem to do things quickly, they tell you when it will be done, and it is usually done when they say."
—Edward S.

"They know the product, and use the ones best suited to the type of driving that we do." —Sylvia B.

"They were honest and fair." —Everist R.

"The timely fashion in which the work was done."
—Jacob H.

"They're reliable. When you go in there and you’re a woman shopping, they're not going to snow you and that's a great thing. My daughter went somewhere else and really got burned. We feel they're reliable, nice, and do a good job for us." —Evelyn D.

"I like the service that I get there. I'm treated very well, they're nice and I appreciate their honesty. That's all I really ask for and they're great." —Ron T.

"They are right by my work." —Casey P.

"They are very friendly people." —Dave L.

"I like the fast and friendly service." —Rick P.

"They were courteous and timely." —Maria L.

"The cooperation I get from Boyd is good." —Gary I.

"I like the personal service I get from the manager, Boyd." —Al C.

"I like everything, the service, the prices, and they do what they are supposed to." —Chuck N.

"They know what they are doing. They charge fair prices and get the work done fast." —Matthew F.

"The service is good and they are very courteous."
—Andy B.

"The friendly, quick service." —Kim S.

"The knowledge and feeling of family; we have been going there for a long time." —Patty S.

"I trust what they're saying, I've been going there for years. They don't tell me to get something done that doesn't need to be done right away." —Lois N.

"The service was good and my car is still going."
—Marie O.

"The service is good." —Vincent G.

"They're honest about the prices, and they were cheaper than Costco. I also like the fact they are conveniently open very early in the morning."
—Erika C.

"The people that are in service are smart people."
—Cam B.

"The service is good." —Don T.

"They communicate well; my calls are always answered. They are never rushed and always have time for me. They never tried to sell me any work I don't need." —Victor L.

"I like Boyd, he has helped me out five to six times in the past five years. He does good work." —Ed S.

"They have good customer service and good tires."
—Mike B.

"I like the manager, he is very good and comes close with an estimate to what the bill comes out as. High quality service." —Peter C.

"The customer service" —Greg M.

"They changed my battery the same day and I did not have to wait." —Teresa S.

"They give me good, objective advice and I trust their honesty" —Rich R.

"The service was great, and they sell an American made tire. They made an order and got it in the same day." —Glen S.

"They have prompt service, and they have nice people down there." —Francine R.

"I like that they know who I am and treat me like a friend." —Kevin B.

"I got what I wanted when I wanted, and they did not try to talk me into everything." —Halina C.

"The gentlemen behind the counter and the repairman was nice." —Emil G.

"They did what they said they would, when they said they would and stuck to the price I was quoted."
—Kimberly T.

"I got along good with the people there." —Glen T.

"The convenience of the location and they were fast." —Kevin M.

"They do the job " —Jojo F.

"I think they are very honest and kind." —Sylvia N.

"The people" —Raymond F.

"I like the price and speed in which they handled my transaction." —Stewart C.

"Quick service and good tires. They are helpful."
—June C.

"Boyd and Donnie are the greatest! " —Mike D.

"I like that they really cared about what I thought. They were concerned that the work was good, and they asked what else they could do. They followed up to see if I was satisfied with their service. They're very nice." —Lynne S.

"I like the fact that they recognize me, they know my car, they treat me like an old friend. They always remind me to rotate my tires. Their pricing is reasonable." —Dave B.

"Quick service, they seem to be clean and knowledgeable." —Greg T.

"I was able to get in and have the work done right away, then they have a service where they'll check and rotate your tires after a certain period of time."
—Frank B.

"They're shop is conveniently located. Their prices seem to be good, they follow up fairly well." —Paul D.

"I'm usually able to get quick service, they can take my car in right away and they have it finished in a short time." —Mary R.

"They had a good price and they were able to schedule you easily." —Mike C.

"They were nice. I felt like they gave me a good price, also they were quick and convenient." —Laura G.

"They do the job and get it done right." —Larry S.

"I can trust what they say, they don't try to tell you you need work when you don't need it. They tell the truth about how long it's going to take, you get the straight scoop. The same manager, Boyd has been there for years, I go there for everything." —Sharell F.

"They're nice people to work with." —Duarte S.

"They take care of the customers, and are very personable." —Noel P.

"The service was excellent. They aligned the front end of my corvette and the price was right." —Carl G.

"It is right around the corner from my house and they do good work." —Michael S.

"I like the customer service." —Douglas S.

"I liked the gentleman I dealt with that day." —Jeff D.

"I like the prompt service." —Roger Y.

"The repairmen were professional " —James M.

"They get you in and out real quick, and they do rotating and balancing fast." —Dick O.

"Good service" —Saul L.

"Other companies charge more and this business sells tires for under $100." —Sue H.

"They were on time, and the quality of work is good." —Mike R.

"They are easy to deal with." —Sue H.

"They get it done right." —Brad W.

"Convenience and speed" —Mike B.

"Responsiveness" —Mike C.

"It is a good tire place " —Cece W.

"They've always been pretty straightforward, I think they're honest in their dealings." —RE S.

"They're close to where I live and they're pretty good." —Linda M.

"Whenever you go in with an emergency they will take you in right away, or at least accommodate you."
—Thomas R.

"They did not make me wait around that long."
—Matt B.

"The proximity to my home." —Anthony R.

"They are convenient and close to where I work"
—Tom H.

"They did good work." —Anthony H.

"They were fast and knew what they were doing."
—David A.

"They are friendly and know what they are doing."
—Harvey K.

"The guy I talked to was courteous. They were fairly fast and got me out of there." —Stan J.

"I like the selection of tires." —Walt L.

"The location" —Gene C.

"The service was good." —Jim Y.

"They were quick." —Jerry S.

"I have always had good service, and made it out in a decent amount time." —Sergio B.

"The manufacturer of the tires is good." —Paul P.

"They get the car done quick ." —Duc L.

"They are honest and time efficient." —Heather K.

"They were prompt" —John T.

"I like that I can get a lot of different work done there." —Kerry C.

"They were close to my mechanic and recommended by him." —Bryant D.

"The owner is fine." —Manuel S.

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