Insurance -
Auto & Home

Santa Clara County

AL WARD
Insurance Lic. No. 0631485
JAMES FLYNN
Insurance Lic. No.0B45760
AGENTS,
STATE FARM®

(650) 941-5000
(800) 488-0399

(650) 941-5000
(800) 488-0399

4546 El Camino Real, Suite B-4
Los Altos, CA 94022

www.jamescflynn.com
www.al-ward.com
Al Ward & James Flynn, Agents

SERVICES
Auto, Home & Life Insurance
Business Insurance
Long-Term Care Insurance

HOURS
Mon, Wed, Fri: 8am – 5pm
Tue,Thu: 9am-7pm

CREDIT CARDS
Mastercard, Visa

GUARANTEES
Lifetime


Workers Comp
       Insurance
Liability Insurance
State Insurance
       Licenses
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 185 random customer surveys made since Feb. 2006 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Al Ward and James Flynn, Agents State Farm® have passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 838.

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Survey Comments

After a successful farming career, George Mecherle acted on his belief that insurance business practices and rates didn’t suit the needs of Illinois farmers. Using his new ideas, he started State Farm® in 1922 as a mutual auto insurance company owned by its policyholders. By 1928, the decision was made to decentralize and the first branch office was established in California. Al Ward and James Flynn brought their State Farm agencies together in Los Altos in 2002.

State Farm Insurance has grown from a small farm mutual auto insurer to the nation’s largest auto, home and boat insurer. But despite State Farm’s growth, Mercherle’s original philosophy insurance coverage at a fair price, coupled with fair claim settlement has remained.

COMPANY PHILOSOPHY
“State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Al Ward and James Flynn make it their business to be ‘like a good neighbor’®—to provide great customer service, to keep promises, and to bring diverse talents and experiences into their agency. State Farm’s success is built on a foundation of shared values—quality service and relationships, mutual trust, integrity and financial strength. State Farm’s future vision is to be the customer’s first and best choice in the products and services provided. Our customers’ needs will determine our path.
Our values will guide us.”

EXCERPTED SURVEY RESPONSES
“I like their honesty, professionalism and sincerity. They have their clients’ best interests in mind, and if I’m over-insured, they’ll let me know.” —Jorge A.

“They’re accessible and they explain everything in detail. They’ve exceeded our expectations.” —Richard A.

“I’m very pleased with them and have been doing business with them for years. They’ve always been accessible and able to answer questions.” —David B.

See Survey Comments