Plumbing Fixture Showrooms

Santa Clara County

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What did you like best about SplashWorks?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/3/2005 and 5/1/2008. Customer last names have been initialized for privacy.

“I had excellent customer service from them, especially Max.” —Leslie A.

“They are knowledgeable of the products they sell.” —Susan B.

“They were responsive, and they had high quality products.” —Jean B.

“They have very good customer service. The staff is also very knowledgeable and helpful.” —Christine C.

“They had a wide range of products.” —Mary C.

“The selection, value, and quality” —Tom D.

“They were good at advising us on things. The one guy we used was very helpful.” —Mark E.

“They answered all my questions. They were very helpful.” —Jeanette H.

“The guy was very nice.” —Judy K.

“Eric Nelson has a good personal touch in terms of helping us select items for our bathroom. It was a great buying experience.” —Pam L.

“I liked their customer service and knowledge.” —Lisa L.

“Their customer service, and I got the product quickly.” —Elizabeth L.

“They answered all of my questions, and they were very willing to listen to me.” —Rowena R.

“They were helpful, and they knew what I needed.” —Ron S.

“They got back to me right away.” —Kelli S.

“Customer service” —Jennifer S.

“Great service and follow-through” —Bob S.

“Eric knew what he was doing.” —James W.

“The salespeople were knowledgeable and helpful.” —Madelyn Y.

“They're on the ball with everything.” —R.D.C.

“Their response time, and if we had a question, they were easy to get a hold of.” —G.C.H.

“Their attention to detail and coordination with my clients” —B.C.

"I like the the quality of the merchandise, and they take time with you." —Beverly A.

"I like their customer service, they seem to be on top of everything." —Gary A.

"The Customer service is very good." —Mark B.

"They are prompt whenever we have a problem.They have good customer service." —Manuel B.

"The guy was very helpful, they had stock, so they got it real quick. They had a lot of help in store."
—Paul C.

"They had a large assortment of supplies, and they were quick in getting it to us." —Michelle B.

"They are very service orientated, knowledgeable, they follow-up on things. They treat my customers like they were royalty, and the owner is cute."
—Classic K.

"They're very accommodating if you need anything."
—Toni D.

"I have a good working repoire' with all their sales reps. We've been using them for a while, doing 20 custom houses a year, and I have no complaints."
—Todd E.

"We got help very quickly, even though it was busy."
—Toni G.

"They explained all the different types of products necessary for my particular health needs. They printed out brochures for me to take to my aunt. I could place the order on the phone." —Julie K.

"He came exactly on time to help us according to schedule. He explained everything to us." —Sophia H.

"I liked the amount of time they spent explaining things. They didn't make you feel like you couldn't ask questions, they gave you their time and were thorough" —Patty L.

"The personnel is really helpful." —Linda A.

"Good service and they supply everything, the material comes quickly." —Howard B.

"I like the selection and the professionalism."
—David L.

"I think their service is great, and the products are top quality." —Charla C.

"Customer service was excellent." —Kristen P.

"Convenience and customer service." —Debbie P.

"The one-on-one coming out and helping you make the decisions. Showing you options, walking you through the process of thinking about what you need, they're very knowledgeable." —Amanda P.

"They're friendly and knowledgeable." —Tania D.

"The materials came quickly, and they were friendly."
—Phil E.

"If they say something's going to be there on a certain date, it's there, or they call you. If there's an issue with the materials they take care of it." —P.C.

"Quality of product; they were very helpful." —Jan F.

"The look of the products" —Larry S.

"They were considerate and helpful." —Leila G.

"The location is convenient. They offer a broad variety of items." —Tom S.

"They handle problems well." —George H.

"Customer service is great, and they had what I wanted." —Martha A.

"Their willingness to listen to the customer and not sell something you don't need. They kept me informed about the status of the order." —Ginger B.

"They were accessible when I called, and they were very helpful." —Carter H.

"Their knowledge of their products" —Cheryl H.

"Informative, good service" —Diana M.

"I liked the people and the product. They went out of their way to replace a fixture that was faulty."
—Kim M.

"The order came in when they promised. They were very friendly and helpful." —Richard M.

"Their friendliness and guidance, it took less time than I expected." —Marilyn M.

"Their professionalism" —Maria C.

"They have all the products, and the service was good." —Robert M.

"Everything, they're very professional." —Bill M.

"They special ordered a part for me." —Laura M.

"I liked the service I got from the owner." —Ray D.

"They were knowledgeable and very helpful." —Rita R.

"They had the fixture I needed." —Henry R.

"The orders I get from them are complete." —Ann R.

"They were customer-oriented. Delivery was on time. They replaced an item free of charge." —Tani E.

"Their knowledge of the products" —Robert F.

"They were very professional." —Tony A.

"They are informative and give good recommendations. I've done a couple of remodeling projects with them." —Bud G.

"I like when they have the fancier items, the stuff that home depot doesn't carry. I can call them, they can identify the right parts for me." —Mike H.

"Overall they are very courteous and competent people." —Darrell A.

"They had everything I was looking for along with all the high end stuff." —Bruce B.

"The prices were reasonable, and the service was good." —Al C.

"They have quality merchandise. A lot of places don't have the products they have, that's why we went there." —Salvador C.

"I come to the store from another area, they are very knowledgeable. The customer service is great, they are informative, and they treat us very good."
—Ronald D.

"They had a good selection of things, and seem to have an understanding of everything." —Ira E.

"I think they are professional, we had quite a few questions and they had all the answers. We like the product, and it was an overall good experience."
—Peter F.

"I thought everyone was quite helpful and courteous. The personnel was good" —Janice G.

"These people were very helpful, knowledgeable. They explained the pros and cons of a sink so that I could decide if I wanted to buy it." —David L.

"The quality of the service." —Donald W.

"The selection" —Rick T.

"I liked who I was working with, Brad." —Carol P.

"I liked the customer service, and the products"
—Shaol A.

"They carry things nobody else has. Customer service is good." —Chung V.

"Nice showroom; they know their stuff." —Cary S.

"The personal service is very good. The work was perfect." —Greg D.

"They know immediately what you're talking about."
—Paul M.

"They explained what I needed." —Elizabeth M.

"The service" —Jim R.

"It was easy to order and get the item quickly."
—Bobbi F.

"They were helpful. Their location was good for me. They're knowledgeable, and they have a decent showroom.." —Steve D.

"They were really friendly." —Tonya T.

"I liked the fact that the people who dealt with us were very knowledgeable.They know what they're talking about, and did what they said they would do for us." —Jay G.

"I liked the display of quite a few different fixtures, and the things in the display room" —Ken B.

"The amount of merchandise they have on display."
—Rose M.

"They have a lot special things for all your special needs." —Jack Z.

"They seem to have a pretty good selection of stuff. Brad was pretty responsive and on top of things"
—Dave K.

"It was close and convenient." —Janet X.

"They're easy to deal with, and they do what they say they will do." —Frank C.

"Their expertise and knowledge of the product"
—Carlton V.

"Customer service, knowledgeable staff" —Roger G.

"I had a good relationship with the salesperson."
—Dave M.

"Friendly, knowledgeable, attentive" —Travis R.

"They recommended things to me, gave me different price ranges. They were efficient and called me promptly when the order came in." —Rachel R.

"I liked the products they offer; and they are convenience to where I'm located" —Frank R.

"They had the items we found hard to get. Customer service was better than elsewhere. The order came in on time." —Vicki O.

"They had everything I needed." —Luz R.

"Good prices, service is fine,and they replaced an item for me." —Phil T.

"They always have the parts you need in stock."
—Ted A.

"They will talk you through everything in the initial stage, take measurements, and estimate. Their supply and stock on hand is also very good compared to other people in the area." —Andrew M.

"They have a nice variety of high end English, German and Italian products." —Ivan P.

"They are conveniently located and I was pleased with their work." —Elizabeth I.

"I like Their display and their products." —Anna L.

"I liked the independent attention you get as opposed to cookie cutter service bigger outfits provide."
—Lew P.

"They understood their product and helped me solve the problem." —John P.

"Their location is close to me, they had a good display, and the sales staff was well informed."
—Donald Y.

"I think they have a lot products, and a good selection to choose from." —Tracy A.

"They have lots of choices for plumbing supplies."
—Venka K.

"The selection was good." —Hans T.

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