Auto
Repair
Santa Clara County
Renson Automotive, Inc.
(408) 377-8113
1436
White Oaks Road,
Suite 9
Campbell, CA 95008
www.rensonauto.com
rensonauto@aol.com
Bill Faulconer, Owner
SERVICES
Complete Range of Auto Repairs
Diagnostics of all Kinds
Maintenance Services
Smog Tests
HOURS
Mon – Fri: 7:45am – 5:30pm
CREDIT
CARDS
MasterCard,
Visa
GUARANTEES
12 Months or 12K Miles
EMPLOYEES
6
CERTIFICATION/TRAINING
AAA Certified
ASE Certification
Workers
Comp Insurance
Liability Insurance
State License No. AG189879
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based on 112 random customer surveys made since Aug. 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please
rate your satisfaction with the quality received."
RATING
STATUS
We
declare that Renson Automotive, Inc. has passed all of the rating steps
and has earned the Diamond Certified award, Certificate No. 144.
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Bill Faulconer has been in the automotive industry since 1977 and has been an owner of Renson Automotive since 1986. He has completed many customer service and automotive business courses and is dedicated to providing quality workmanship and second-to-none customer service.
Renson Automotive has been servicing Santa Clara County area vehicles since well before Mr. Faulconer purchased the company. They utilize state-of-the-art advanced diagnostic equipment to perform accurate assessments of your vehicle and provide a full array of maintenance and repair services to virtually any system in your car, from its computer, brakes, steering and suspension, engine and transmission, to its electrical, clutch, fuel injection, air conditioning systems.
They also provide smog tests and repairs.
COMPANY
PHILOSOPHY
"Our philosophy has always been to offer the best in customer service
and satisfaction. We repair your vehicle right the first time. We also
know that if you are happy with our services, you will feel completely
confident about referring us to your friends and family. We like to say
that 'we service you and your car,' which means that you can relax and
go about your day without worrying about your car."
EXCERPTED
SURVEY RESPONSES
"They have knowledge and can tell you right away how to fix your car." —Darby
B
"They're personable, straight-forward, polite and really good." —Steven B.
"They're reliable and explain things well. They're also prompt." —Jake C.
"They're patient, understanding and helpful." —Suzy C.
"They're trustworthy and willing to go the extra mile." —Michael C.
"They're local and pleasant to deal with." —Cindy C.
©2002-2007 | American Ratings Corporation
