What did you like best about Parelius Insurance Services, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/16/06 and 12/20/07. Customer last names have been initialized for privacy. 

“I like that they are very thorough.” —R. T.

“I liked the customer service. They were really good with quotes and prices.” —Glory D.

“He's very efficient and on top of everything. They also answer my questions immediately.” —W. J. B.

“I like the customer service. They always answer questions, and they're easy to get a hold of.” —C. B.

“They're right next door. I can just walk in.” —L. D. C.

“They were on the ball. They didn't let anything slide by, and they let me know exactly what they needed.” —E. M. B.

“Mark is the best provider, and I'm happy with him.” —A. C. S.

“They always get back to me to answer questions. They're friendly, people-oriented, efficient and very knowledgeable.” —I. R.

“I liked the customer service and the fact that they went the extra mile to solve problems.” —N. V.

“The personalized service for a small business” —K. P.

“They have a personal touch, and they can get you answers right away.” —A. V.

“Whatever needs to be done is just a phone call away. They're very fast and responsive.” —M. L. F.

“They are very thorough, and they help me whenever I need it.” —R. A. B.

“They have a friendly staff, and they're very sincere. They send us emails regularly to keep us up to date.” —W. M.

“He's very responsive, and his staff is right on it when we need anything.” —C. C.

“Their responsiveness when we had a problem” —W. S. O.

“They gave us quotes promptly and returned our phone calls right away.” —F. D. C.

“Their prompt service and availability” —B. M. A.

“I can always get a hold of them, and they're very cooperative.” —P. & F. L. O.

“I like the fact that they follow through and they're committed to helping me out. Also they respond very quickly to questions.” —S. A. B. & R.

“They gave us a lot of choices and explained everything. They have good customer service and they call us right back.” —O. T. B.

“They're there when I need them.” —S. D.

“He stays on top of my insurance policy, and when I need to address something, he calls me right away.” —P. C.

“They were nice.” —A. A.

“I haven't had to call them. They seem to be taking care of everything.” —N. U. S.

“I like them, they are fine.” —S. S. P.

“The customer service is the best. Marilyn is my savior.” —D. M.

“The people were great.” —P. C.

“They follow up on everything, give very personal service, and answer all of my questions.” —R. P. M.

“Several other people I knew used their services. They seemed very service orientated.” —P. M. S.

“The service was good. They do a great job.” —S. C.

“I like their personal touch. They work like a team, and whoever answers the phone is willing to help. I really like that. I don't feel like we're alone.” —C. P.

“The customer service” —D. C. E.

“The customer service is good.” —S. B. I.

“They worked hard to get me the best possible coverage.” —G. K. & S.

“They always figure out the right solution for us.” —S. V. M.

“Everything, they're wonderful.” —I. C.

“They're always very nice, courteous, and they call me when the premium is about to go up. They're also willing to show me other plans and options to save me money.” —S. C. G. M.

“That I can call and get an immediate response” —M. N.

“They are very responsive, and they do what they say they are going to do.” —O. I.

“They keep us updated on our billing.” —T. S. G.

“Their responsiveness and service” —T. C.

“Sarah” —M. I.

“They are very professional, and they answer questions quickly. They also speak in a language that I can understand.” —C. C.

“They pay attention.” —P. J. K.

“They take the time to talk to us on a one-to-one basis.” —V. M.

“They reply quickly.” —O. D.

“They do all the work, and all I have to do is pay the bills.” —A. D.

“Their responsiveness and availability” —S. M. M.

“It's easy to use them. They seem to get personally involved.” —D. A. I.

“They're very responsive.” —G. L. S.

“They respond quickly when I have a question.” —P. M. M.

“I was pretty much satisfied.” —T. & T.

“They respond quickly when I have a problem.” —M. M.

“When I was developing my insurance plan, they worked closely with me and provided me with a lot of assistance. Even though I'm a small business, they spent a lot of time working with me. Everything worked out very well for me.” —A. O.

“They answered my questions.” —D. M. S.

“The people called back immediately, and they were always available when I called.” —N. C.

“The personalized service” —S. O.

“They're knowledgeable.” —H. H.

“Their prompt service” —R. S.

“Their timely response to any question” —S. M. G.

“They're very responsive and knowledgeable.” —C. F.

“They were knowledgeable across the broad, and they had a spectrum of plans and
underwriters.” —A. & G. R.

“They assisted us promptly with any issue we had.” —W. A. V.

“The people are very nice, and they get things done in a timely manner.” —A. C. S.

“Good communication and attention” —H. E.

“Prompt service” —S. V. I. & S.

“They were very helpful.” —A. F.

“Quick response to my questions and requests” —S. S. M.

“The personal contact and the service” —C. B. R.

“I can reach them any day to answer my questions.” —S. B. I.

“Very quick responses and honesty” —S. F.

“They are very personable, and everyone who works there seems to know what's going on. I can always get answers to my questions.” —S. I.

“They've been helpful, and they follow up on things.” —V. T. A.

“They are polite.” —T. E.

“Personal service” —K. S. L. O.

“I like Mark and the fact that I can go to any of them if I have questions.” —B. T.

“The service has been fine.” —B. T.

“I liked the one-on-one contact and their dedication to helping me. Mark worked with me
on my medical insurance, and it was tailor-made to fit my needs.” —Z. A. C.

“I haven't had any complaints, so they must be doing their job.” —Sten N.

“They're really friendly, and they do their job right.” —P. O. R. C.

“Their responsiveness to my questions” —W. W. A. & S.

“The customer service has been great.” —S. T.

“I like that they answer the phone.” —G. C.

“I liked the personalized service, and I can normally get someone on the phone.” —C. D. L. O.

“Their response and timely efficiency in handling claims” —C. B. A.

“They completed the task in the short time we had available.” —A. C. S.

“Their timeliness in getting back to me about issues” —Q. C.

“They're attentive and thorough.” —V. T.

“Marilyn is very responsive, nice and she follows up well.” —D. A. S.

“Marilyn was very thorough, and she helped us when we had to make major changes in our company policy.” —A. D. P.

“They were responsive, and they provided good follow-up.” —T. C.

“The time it takes them to respond” —A. & F.

“Mark is nice.” —D. G.

“I felt that they were very honest and upfront. They made sure that the package got started okay.” —D. I.

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