Carpet & Upholstery Cleaning

Santa Clara County

Heavenly Touch

(408) 252-5402

Serving the South Bay

www.heavenly
touchcarpets.com
james@heavenly
touchcarpets.com
James Stephens, Owner

SERVICES
Carpet Cleaning
Oriental Rug Cleaning
Grout, Mable & Stone Restoration
Decorative Concrete Projects

HOURS
Mon – Fri: 8am – 5pm

Liability Insurance
Current Complaint File
Business Practices
State License No. 891573

CUSTOMER LOYALTY
Based on 125 random customer surveys made since Oct. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Heavenly Touch has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 320.

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Survey Comments

James Stephens has
owned and operated
Heavenly Touch
in San Jose since 1996.
Heavenly Touch cleans
carpets and upholstery
at your home or office.
They also polish and
restore marble, granite,
limestone and travertine
as well as tile and grout cleaning.

Heavenly Touch provides very useful carpet cleaning tips on their website, www.heavenlytouchcarpets.com. You can
consult it when somebody (certainly, it wasn’t
you, was it?) spills something on your prized carpet or cool couch. There’s a list running the gamut from mustard, wine, ice cream, chocolate pudding, wine… right down to heavy oil and grease.

Heavenly Touch offers these tips so that you can do some of your own carpet and upholstery cleaning, but the site also points out that lipstick, rouge, nail polish, rust, dried mustard, furniture stains, and candle wax require special treatment. If you try to remove them, you’ll make matters worse—and that’s where Heavenly Touch comes in. They use a soapless cleaning method that leaves no chemical residue. Carpets dry in hours, not days.

COMPANY PHILOSOPHY
"We do this by exceeding each of our customers' expectations. Our team strives for strict quality control in order to achieve long-term trustworthy relationships."

EXCERPTED SURVEY RESPONSES
"I've used him for ten years. I have three rentals and he does a superb job. I wouldn't use anyone else." —Emil

"They're reliable, on time and the price is right. They also move the furniture for me and they're always really honest." —Marilynn

"They were extremely professional and charged what they said they would. The carpet looks great and they were very nice." —Beth

“I’m using them next week. Prompt, meticulous about the work and I have used them many times.” —Chris B.

See Survey Comments