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Heavenly Touch
(408) 252-5402
Serving
the South Bay
www.heavenly
touchcarpets.com
james@heavenly
touchcarpets.com
James Stephens, Owner
SERVICES
Carpet Cleaning
Oriental Rug Cleaning
Grout, Mable & Stone Restoration
Decorative Concrete Projects
HOURS
Mon Fri: 8am 5pm

Liability Insurance
Current Complaint File
Business Practices
State License No. 891573
CUSTOMER
LOYALTY
Based on 125 random customer surveys made since Oct. 2003 asking each
customer: "Would you use this company again?"

CUSTOMER
SATISFACTION
"Please
rate your satisfaction with the quality received."

RATING
STATUS
We declare
that Heavenly Touch has passed all of the rating steps and has earned
the Diamond Certified award, Certificate No. 320.
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Owner
James Stephens
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James Stephens has
owned and operated
Heavenly Touch
in San Jose since 1996.
Heavenly Touch cleans
carpets and upholstery
at your home or office.
They also polish and
restore marble, granite,
limestone and travertine
as well as tile
and grout cleaning.
Heavenly Touch
provides very useful carpet cleaning tips on their
website, www.heavenlytouchcarpets.com. You can
consult it when somebody (certainly, it wasn’t
you, was it?) spills something on your prized carpet
or cool couch. There’s a list running the gamut
from mustard, wine, ice cream, chocolate pudding,
wine… right down to heavy oil and grease.
Heavenly Touch offers these tips so that you
can do some of your own carpet and upholstery
cleaning, but the site also points out that lipstick,
rouge, nail polish, rust, dried mustard, furniture
stains, and candle wax require special treatment.
If you try to remove them, you’ll make matters
worse—and that’s where Heavenly Touch comes
in. They use a soapless cleaning method that leaves
no chemical residue. Carpets dry in hours, not days.
COMPANY
PHILOSOPHY
"We do this by exceeding each of our customers' expectations. Our team strives for strict quality control in order to achieve long-term trustworthy relationships."
EXCERPTED
SURVEY RESPONSES
"I've used him for ten years. I have three rentals and he does a
superb job. I wouldn't use anyone else." Emil
"They're
reliable, on time and the price is right. They also move the furniture
for me and they're always really honest." Marilynn
"They
were extremely professional and charged what they said they would. The
carpet looks great and they were very nice." Beth
“I’m using them next week. Prompt, meticulous about the work and I have used them many times.” —Chris B.
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Survey Comments
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