Hardwood Floors
Santa Clara County
What is the best thing about Finer Floor Coverings?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/19/2006 and 4/1/2008. Customer last names have been initialized for privacy.
“The quality of the workmanship and the good customer service I received from them, and they were available to answer my questions. They were also very helpful. —Hugh B.
“I would have to say their customer service and their follow through, and the sales process was good. The installation service was excellent too. —Marge B.
“The installation went perfectly. They answered all of my questions. —Louise F.
“They were true to their word. —Karla H.
“They were on time, and they worked well with us. —L.B.C.
“I liked the sales guy, Pat. —Amber M.
“They were on time, and they did a great job. They were also very courteous. —Tom S.
“They were very professional, and they did the work quickly. We were very happy with the outcome. —Mr. S.
“I liked everything about them. —David S.
“The quality of their work and their response time —Diane T.
“They do good work. —A.B.
“Jim and Jose are really good to work with. —Iain B.
“They had good communication with scheduling. The guys came on time, and they had good workmanship. —C.C.
“They did a great job on our floors. —Adair F.
“Great follow-up with the clients —Richard K.
“Their quality of workmanship —M.C.
“Their work is very good. We are very happy with the outcome. —Carol M.
“Everything, I was satisfied. —Julie P.
“They appeared to be an old, local company. They were not a chain. —Bob A.
“My wife is very happy with the floors. —Richard D.
“They were prompt and professional. —Kathy H.
“The customer service of the salesman was very good. He answered all of my questions. —Sandra S.
“The ease of doing business with them —Linda T.
“They came on schedule.” —Bob A.
“They are very nice people, and we've done business with them for many years. They've always treated us very well.” —Gloria B.
“They delivered what they promised.” —Robert C.
“The workmanship.” —Jim C.
“The quality of the service was great.” —Design B.
“They are fair, honest, and they do magnificent work. They've done three big jobs for me so far.” —Barbara D.
“Pat is a good salesman. He follows up to make sure that everything is right.” —John F.
“They did a good job. The service was great too.” —Lucy F.
“They are always on time.” —F. C.
“The service was great and the guys were very neat and clean.” —John G.
“I used them three times. They've been honest, on time, professional, and they've done good work.” —Theresa G.
“They were very courteous, polite, and prompt.” —Irma G.
“They are reliable, and they offer quality workmanship. They got the job done when they said they would.” —Eric G.
“Their customer service is excellent, and they are prompt.” —Frank G.
“They had a great crew and they knew floors well. There was a problem, but they came back and corrected it.” —Steven G.
“They are professional and knowledgeable.” —Liz H.
“They were prompt, and the person they sent out to lay the carpet did a good job. I also paid a very fair price.” —Carolyn H.
“I liked the personal attention they gave me, and I got a good value for the job they did.” —Natasha H.
“The salesperson was very knowledgeable, and they did a great job.” —Mary K.
“They are very thorough, and they clean up everything. They also do high quality work. I'm thinking of using them again in the fall.” —Robert K.
“They were quick, and they got the job done on time.” —Ray K.
“I like the fact that they are more personable than other big carpet companies. Even their quality is better.” —Noel
“The quality of the work and the carpet” —Bill L.
“The work they do is always good. They are very courteous and always on time.” —Jacqueline L.
“They seemed very friendly, helpful, and they responded very well to my demands.” —Heinz M.
“Their prices were good, and they did exactly what I wanted them to do. I had them do a couple of custom jobs for me.” —Amber M.
“They do what they say they're going do, and they have good prices.” —Debbie M.
“They were very helpful, and they had good people working for them.” —Steve M.
“They did a great job all the way around. We got good carpeting.” —Anita M.
“The service” —Nora M.
“They told us the truth and stuck to the schedule. They were reliable.” —Sandra M.
“They walked us through our options and did a good job.” —Kathleen M.
“Jim is very dependable.” —Eloise N.
“I've been working with them for about twenty years. Whenever I call them, they are there for me.” —N. C.
“I liked the personable service, and Jim worked really hard to get us what we wanted.” —Jan R.
“They carried the product I was looking for when no one else and did the job quickly.” —Monica R.
“The floor looks great, and they are easy to deal with.” —Anne S.
“The good workmanship” —Kathy S.
“Jim McFarland is great, and his installers are also very good. We've been using them for years and will continue to do so.” —Bernice S.
“I like his honesty, and when we ask for carpet or linoleum, he comes out with samples to help us.” —Eva S.
“I liked the personable service. He wanted to do the job right.” —Gary S.
“The crew came out promptly, and they explained things. They were accommodating, and they cleaned up very well.” —Diane V.
“They usually do what they say they're going to do. Also the workers are good, and the quality of the work is consistent.” —Lillian W.
“I'm a repeat customer. I like that they are a small business, and Jim takes very good care of his customers.” —Sherry W.
“We've been dealing with them for a very long time, and they've always done good work.” —Roger W.
“I liked the quality of work, the communication, and the fact that they really tried to match the color with my existing floor.” —Jim S.
“He kept his word and followed up after the job was done.” —Alken P.
“The quality of work and quickness” —A. C.
“We like the choice of the floor. It matches the kitchen area beautifully.” —Roseanne B.
“They gave us great service, and they were very attentive.” —Chris C.
“They had a wide selection, and the installation was good.” —Dorothy C.
“They were friendly, helpful, and they did good work.” —Jill D.
“Their response” —Tom D.
“They were fine.” —Dick G.
“They were easy to do business with.” —Annie H.
“They responded very well.” —H. C.
“They were very easy to work with, and they were able to provide me with a stained sample before they put the floor. I had a pretty good idea what the finished floor was going to look like after it was installed.” —Rod J.
“They are easy to work with, and they know what they are doing. They do high quality work.” —Zenta K.
“I liked the quality of the products.” —Mary L.
“The workmanship was great.” —Patty S.
“They were on time, and they did a good job. They did what they said they were going to do.” —Ellen S.
“They were professional, responsive, on time, and they answered all our questions.” —Chris T.
“Professionalism and attentiveness to details” —Linda T.
“Their timely response” —Tom A.
“They are prompt and one of the best companies I've done business with.” —Phil A.
“I liked the good selection, and the fact that they are local.” —Dorothy B.
“I like the product that we got from them.” —Larry B.
“Pat was very good.” —Al C.
“They were responsive, and they did what I wanted them to do. The quality of the work was good.” —Lynn C.
“They got the job done on time.” —D. C.
“The quality of the work” —Jeremy G.
“They were fair and good to work with.” —Steve G.
“They've been around for a long time. This is the second job they've done for us, so we trust them.” —Mark H.
“They do quality work.” —Andrew J.
“I like Pat. He is knowledgeable and easy to work with. Also, the crew is usually on time, and they work hard.” —Mike K.
“They were very personable, efficient and knowledgeable.” —Mr. K.
“They did a great job matching my existing wood floor.” —Amy K.
“I liked the man that came out and did the installation.” —Joanne M.
“The man who installed the carpet” —Penny M.
“They communicated very well. If there was an issue, they took care of it right away. They also explained everything very well.” —Sandra M.
“The response time is very good.” —Millennium H.
“I liked the service they provided.” —Bob P.
“They are easy to do business with that's why I've used them many times. I also like that they are a small company.” —MaryAnn M.
“They were easy to work with.” —Trina S.
“The service is good, and they take care of any mistakes they make.” —T. C.
“They came out and did the job.” —Verna W.
“The quality of the work was good.” —George C.
“It was sort of easy to deal with them.” —Angela C.
“The floor looked good after they came out and fixed it.” —Dan E.
“They were courteous and on time.” —Darcy P.
“They are a top-notch company, and I wouldn't go anywhere else.” —Beverly V.
“I liked the salesperson.” —Ray C.
“We liked the low price of the linoleum they installed for us.” —Margaret O.
“They seemed proficient, and they did good quality work quickly.” —Jack B.
“Overall, they did a fine job on the carpets.” —Mrs. L.
“They were easy to do business with.” —Donna K.
“They were very friendly in the showroom.” —Carol W.
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