Carpet & Upholstery Cleaning

Santa Clara County

Elegant Thread

(650) 961-1339

922 San Leandro Ave, Suite A,
Mountain View, CA 94043

Serving Santa Clara & Southern San Mateo Counties

www.elegantthread.com    ethread@pacbell.net
Scott & Marti Miller, Owners

SERVICES
Carpet & Upholstery Cleaning
Hand Washed Area Rugs
Pet Decontamination & Odor Control
Fiber & Fabric Protection
Carpet Repairs & Re-Stretching
Tile, Grout, Stone & Marble Cleaning/Sealing
In-Home Water Damage Services

HOURS
Mon – Fri:  8am – 5pm
Saturday: Service Available

CREDIT CARDS
MasterCard
Visa


Workers Comp Insurance
Liability Insurance
State License No. 851513
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 125 random customer surveys made since May 2006 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Elegant Thread & Floors has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 0897.

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Survey Comments

For over 20 years Elegant Thread, Inc. has been a family owned and operated non-franchised carpet, area rug, and upholstery cleaning business. Owners Scott and Marti Miller have a mission of providing their clients unparalleled customer service. During the Diamond certification survey process, all 100 randomly selected clients stated without exception that they would use Elegant Thread again. Their family of satisfied clients are their best marketers, as they continually tell family, friends, and neighbors about their “Elegant Experience.”

Elegant Thread is an IICRC certified company, with IICRC trained technicians, offering a pre-ferred multi-step deep restorative cleaning process where carpets come out looking like new. Ecologically “Green” minded Elegant Thread utilizes a biodegradable “soap-free” cleaning agent that’s non-toxic, hypoallergenic, and environmentally safe.

The owners applied their quality craftsmanship in creating Elegant Floors, a full service hardwood floor refinishing, installation, and restoration division, also achieving Diamond Certification.

COMPANY PHILOSOPHY
“We take immense pride in the customer service experience our valued clients receive. We believe in treating our family of clients, as we would want to be treated, with respect and courtesy. We demonstrate concern for their privacy and property. We pay special attention to what the client wants and strive to balance their expectations with realistic communicated results.”

EXCERPTED SURVEY RESPONSES
“They are professional, and they do excellent work. I’ve recommended their services to my family and friends.” —Jeanne G.

See Survey Comments