Carpet Showrooms

Santa Clara County

The Carpet Outlet

(408) 848-6788
(888) 336-8866

7100 Chestnut Street, Suite B
Gilroy, CA 95020

Serving Santa Clara, Monterey and San Benito Counties

www.carpetoutletgilroy.com tomgorman8@aol.com
Tom Gorman, Owner

SERVICES
Carpet
Area Rugs
Laminates
Hardwood
Vinyl
Ceramic Tile

HOURS
Mon – Fri: 9am – 5pm
Sat: 9am – 3pm

CREDIT CARDS
Amex, Discover,
MasterCard, Visa

GUARANTEES
Lifetime on Workmanship Installation
60-day Customer Satisfaction

Workers Comp Insurance
State License No. 395306
Liability Insurance
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 200 random customer surveys made since May 2005 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that The Carpet Outlet has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 681.

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Survey Comments

COMMITED TO QUALITY & SERVICE!

The Carpet Outlet is a full service floor covering dealer, dedicated to providing quality products and professional service. They proudly serve the Gilroy, Morgan Hill, San Jose and Hollister communities.

By visiting their showroom, customers are able to choose from a broad selection of quality name brand floor coverings at outlet prices. They offer an unlimited selection of style, quality and color choices in carpet, vinyl flooring, hardwood flooring, laminate flooring, ceramic tile and area rugs.

Their sales team has many years of experience in the floor covering industry. Their customers have found the experience of selecting colors and styles, along with finding the right product at the right price, an enjoyable experience.

The Carpet Outlet’s commitment to excellence and customer service is part of their efforts to earn your business. They look forward to many years of continuous commitment and dedication to serving the floor covering needs of their community.

MISSION STATEMENT
"The Carpet Outlet will provide quality products and professional service to each and every customer. Our success depends on complete customer satisfaction and we are responsible to insure that every effort is made to achieve complete customer satisfaction and to earn repeat business."

EXCERPTED SURVEY RESPONSES
"I think what I liked best was their promptness in scheduling an appointment and their professionalism in the office." —Rosie O.

"They had a large variety and I could find a selection in my price range." —Loretta H.

"I like that they were very personable and unique in the way they treat their customers." —Filemon B.

"They are friendly people, have good prices, and they had what I needed." —Tina R.

"I liked the help I received when I got there and they answered all my questions. All-in-all they were great to work with." —Barbara L.

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