Insurance-Health &
Employee Benefits
Santa Clara County
What did you like best about Brown Insurance Services of Los Altos?
The following are verbatim customer responses from research that American
Ratings Corporation conducted between 1/7/2006 and 3/13/2007. Customer last
names have been initialized for privacy.
“They were responsive.” —Dennis C.
“I feel confident doing business with them. They are personable, and they're located close to my business.” —Tim S.
“They are very responsive, and they take action right away. They're also willing to go the extra mile.” —Suzie B.
“When I have questions, they reply very quickly.” —Kwang L.
“Their response time is great, and they follow through.” —Cathy W.
“They were very helpful and friendly.” —Brian S.
“They express concern, and they follow through.” —Harry T.
“The customer service” —Salim L.
“Good personal service” —Ralph A.
“They've always been very attentive, and they've even presented me with options for coverage without asking.” —Roger D.
“They are responsive, friendly, and they solve any problem that I have.” —Geoffrey D.
“They've been good about alerting me of changes in my plan.” —Pam V.
“When it was time to look at new insurance policies, they were really great. They provide an evaluation of all the different plans so we could easily make comparisons.” —Genie A.
“Customer service” —Danielle W.
“Customer service” —Mara H.
“Friendly service and knowledge” —Sandra B.
“Efficiency” —Catharine G.
“Promptness and responsiveness” —James F.
“They're friendly, and they respond immediately. They provide tremendous information.” —Sue B.
“Customer service” —Robyn F.
“Personal service” —Karen W.
“They answer my questions and call me when something arises.” —Charles G.
“They're extremely knowledgeable, and they respond instantly.” —Kathy C.
“Quick response and knowledge” —Mr. R.
“They take care of everything when I call.” —Kam R.
“Customer service” —Michelle D.
“They’re very helpful and on top of things.” —Jeff C.
“The way they respond and the quick response time” —Sossy M.
“I like their personal attention, and they know what they're doing. We've been using them for a while, and so far we've been very happy with them.” —Robert P.
“The customer service was great.” —Kellie S.
“They're attentive, responsive, and patient with my questions. Kathy gives us options, and I can talk to her directly when I call.” —Patricia U.
“I think they have good customer service.” —Donna D.
“The service” —Marianne M.
“They go the extra mile to get the job done. I like the service, cooperation, and prompt responses.” —Jan A.
“They're very accessible, and they help us right away.” —Toni M.
“I like that I don't have to call them very much.” —Stephanie F.
“They're efficient, timely, and they always get us the answers. They also have good telephone manner.” —Ann F.
“When we call them, they're always available.” —Linda H.
“I can call and get help when I have a question.” —Nicole B.
“They return phone calls.” —Scott W.
“I like their service and personal handling of issues that come up with our employees regarding reimbursement through insurance companies. One of the key things is that I don't have to continuously follow up with them. They are proactive about it, and they keep us informed. We appreciate their service.” —Scott A.
“They are in downtown Los Altos.” —Kathryn W.
“They're personable, and someone answers the phone when I call. Also, when they talk to me about insurance, they don't make me feel stupid.” —Ann R.
“Whenever I have a problem, they're on it right away.” —Clinton F.
“They're very quick with customer service.” —Sam D.
“The personal care” —Laurie M.
“Their people are responsive. When I call, they give me answers fairly quickly. They always get the job done.” —Deanne R.
“I like the service. They are always on top of things.” —Richard R.
“They're responsive, and they finish the job.” —Peg M.
“Customer service” —Janice O.
“We like their efficiency, and we'll never leave them.” —Rita H.
“Their prompt service is what I like best.” —Jennifer G.
“Kathy Brown is very knowledgeable. She gets answers to our questions quickly, and I just find her to be very pleasant to deal with.” —Cynthia V.
“Kathy is responsive, and she takes care of us right away.” —Dennis M.
“I like that when I call, I talk to a real person who knows what they are talking about.” —Cynthia H.
“Personable” —Peter C.
“They always have an answer for us right away. Another insurance company is trying to get us to change, but we are very happy with Brown.” —Emma E.
“They are accessible, nice to deal with, and professional.” —Kaas S.
“I always deal with the same two people there, and I feel that they know my needs.” —Vincent R.
“Marcie” —George H.
“Quick response and extremely helpful” —Susan N.
“Their responsiveness” —Toni Y.
“I like that they are a small company, and they are attentive to our needs. Also, we can get a live person on the phone.” —
Kate R.
“Very responsive” —Joel S.
“She is very friendly and helpful.” —Shauna L.
“They were very diligent, and they followed through very well when we switched medical carriers.” —Chris S.
“They get back to me quickly if I have a question.” —Gloria S.
“I appreciated Kathy's initial response. Also her staff has been very helpful.” —Faith L.
“They were convenient for us, and Kathy does a good job.” —Misay P.
“The promptness of their response when I have a question” —Elena T.
“The timely response to questions” —Evan L.
“I like their responsiveness and willingness to work with whatever concerns I bring to the table. They've been exceptional.” —Faye M.
“There is always someone always there to answer any of my questions, even though, I can be a pest. I'm happy with everything they do for me.” —Stephen H.
“They definitely follow through. They were great when I first contacted them to set up our plan.” —Mary R.
“They understood my problems and took care of them.” —David R.
“They've been responsive to our questions.” —Ed R.
“They communicate with me when there's a problem and intercede on my behalf whichever the insurance carrier is. They are proactive in solving problems, and they never just dump problems on me when they arise.” —Ralph B.
“I get good service when I need it.” —Jack W.
“I like that they are small and easy to get a hold of.” —Jennifer G.
“When I call them, they get back to me right away.” —Loan L.
“Linda and Kathy are both very professional and knowledgeable. Kathy deserves a higher rating than "10" in customer service.” —Barbara M.
“They respond quickly.” —Lawrence M.
“Courteous and friendly people” —Molly C.
“Responsive” —Nancy N.
“Close by” —Scott B.
“They are informative and very easy to get a hold of.” —Ben A.
“Responsive” —Aaron B.
“I like that when I call there's someone who responds right away.” —Susan B.
“They are very responsive, courteous, and knowledgeable.” —Sanjeev S.
“They're fine. There isn't one specific thing I like best.” —John L.
“They have good service and fast turnaround.” —Diane D.
“They're close to us, and they help find solutions for us.” —Dennis R.
“Personal service” —Julie R.
“The service is very professional.” —Juan P.
“Kathy” —Jay M.
“They notify me of rate increases.” —Sue B.
“When I ask for information, they provide it to me.” —Sophia K.
©2002-2007 | American Ratings Corporation
