Heating,
Air Conditioning
& Ventilation (HVAC)

Santa Clara County

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What did you like best about Air Quality Heating & Air Incorporated?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/7/2003 and 4/19/2008. Customer last names have been initialized for privacy.

“They did their job right. They did a nice clean-up job too.” —Othilie A.

“They really went all out for us. The guys who did the installation were great. We felt we got our money's worth.” —Rosie B.

“They were very responsive and did good work.” —Thomas G.

“They were professional and prompt. They didn't make a mess. They got the job done quickly and left.” —Sandy H.

“They were efficient and did excellent work.” —Tim H.

“I liked the salesperson. He was very thorough and knowledgeable.” —Marian L.

“They knew exactly what they were doing. They were friendly and they explained everything. They went above and beyond for me.” —Len L.

“They were on time and professional. They did the job right.” —Dorothy L.

“Their honesty” —John M.

“They showed up on time and did a great job. Most importantly, when a code violation came up, they dealt with it immediately.” —Dave M.

“The product was good. The salesman was knowledgeable, personable, and he answered all of my questions.” —Jay P.

“Their professionalism in getting the job done when they said they would” —Beljeet B.

“They were on time, quick, and efficient.” —Keith J.

“They were prompt and punctual. It was a good experience from start to finish.” —Nancy K.

“They were easy to work with.” —Ravi L.

“They did a very efficient job. They were conscientious and thorough.” —Barbara M.

“They answered all of my questions before and after the installation. They really did a good job.” —Linda C.

“They did a great job installing the system. They were very nice people to work with. I liked that when a problem arose, they stepped right up and took care of it.” —Martin D.

“Their knowledge” —Alex E.

“They showed up when they said they would and did what they said they were going to do.” —Jill J.

“They were nice guys. They did a good job on the ducts.” —Bruce L.

“They were knowledgeable and efficient.” —Michael O.

“They fixed my heating system.” —Linda L.

“They came highly recommended.” —Steve L.

"I liked that they came when they said they would. The installation had no flaws after PG&E checked it out. They always respond quickly when I call." —Ann T.

"I liked that they were thorough, accommodating, neat, and clean. The owner of the company personally came to follow up and explain the maintenance procedures." —Brenda V.

"They delivered what they promised. The workers were courteous, clean, patient, and listened to my requests." —Ilana M.

"Their work and attention to detail." —Luan T.

"Quality product, reliable installation, and good follow up" —Bo E.

"They deliver what they have committed within the timeframe. The installation was satisfactory and the noise level was at a minimum. I selected them because the contract was very thorough and they explained everything." —CK Y.

"I would say the trustworthiness of Matt, and the sense that things were going to go well. The finished product was excellent." —Ernie L.

"The two service men were very efficient and pleasant." —Frank M.

"Friendly and responsive" —Julie W.

"Matt was totally hands on. He took a look at everything, made sure everything was done right, and that none of his people were cutting corners." —Kendall S.

"They were very professional, the estimate was professionally done, and they accommodated my schedule in short notice." —Salman R.

"They had no complaints form the better business bureau." —Catherine C.

"It was quick, reasonably price, and the staff was trustworthy and courteous." —Victoria R.

"Very courteous and efficient" —Kalluri E.

"They showed up on time." —David S.

"They show up on time and did what I was asked." —Bob B.

"They gave me a good estimate, and did a very clean job." —Christine W.

"They were here on time. And I got a really good report from their competitor." —Ann P.

"I don't have to run the dryer as long." —Daniel W.

"They were prompt and professional." —Chris T.

"They quickly diagnosed the problem, explained what was going on, and they fixed it." —Peter N.

"They were prompt, courteous, professional, and Matt was great." —Michael R.

"Matt took care of everything." —Jeannie H.

"They are very personable and efficient." —Bob R.

"They had a very professional presentation." —Anna H.

"They were prompt, and the prices were competitive. They were also able to get me the unit that I wanted." —Jeff M.

"I liked that the people were patient and flexible." —Tina H.

"They gave me a fair bid, and they very thorough" —Audrey M.

"They did a very good job." —Georgiou K.

"They came out quickly to fix the problem." —David D.

"I thought Matt was very friendly and forthright." —Alan G.

"They are very prompt and professional" —Raghu S.

"Matt scheduled it so that both of us could be here. He took the time to explain the whole process to us so we could understand all the options and what were going to happen." —Don B.

"They were on time." —Bill W.

"The installers were punctual and clean while doing their work." —Jillian C.

"They were prompt and the price was reasonable." —Krishnan V.

"They were helpful and honest." —Randee R.

"They came and did the job." —Rosalind G.

"They were here when I needed them." —Bob C.

"They came out quickly, were friendly and did a good job." —Bonnie C.

"He did the work." —Charles S.

"They were friendly and easy to talk to. They also did the work very well." —Cherie R.

"He came out the same day." —Alex I.

"They seemed to know what they were doing." —Andy G.

"They fixed our problem." —Mandy G.

"They were honest." —Darleen N.

"They were on time, reliable, and did a good job; he did whatever we asked." —K. Q. C. C.

"Matt was a neat guy and he took care of any problems." —Kathy T.

"They were very professional; work was done right the first time; they explained what they were doing; they used good quality materials." —Kirkwood

"They're very prompt." —Plum O.

"The man was personable, prompt, knew what he was doing." —Candy B.

"The fellow who did the work was very nice." —Clara B.

"Everything is working right." —Leah F.

"The founder really knew his stuff. He wasn't pushy, but he did the work." —P. D. M.

"They took the time to explain everything to us." —Lynn F.

"They were the most reasonable and they were available when I need one." —Lisa C.

"He explained everything fully; he came out quickly and did the job quickly; very efficient and informative." —Tina T.

"He followed up on his people, he inspected everything that his people did and he was really concerned that we were happy with it, he's the best." —Chris B.

"Their know-how." —Livio R.

"Very efficient and fast, things went smoothly, quality was good." —Joe S.

"Prompt service, thoroughness." —Ray M.

"Honesty, integrity, quality of workmanship." —Norm S.

"Nice guys and they do good work." —Barbara P.

"I was very pleased." —Barry R.

"They did very good work for us, combined heating and air conditioning." —Ray A.

"Very thorough and very responsive." —Jeff J.

"We're very happy with the service." —Michael C.

"Price, quality work, neat." —Barry M.

"Very fast and reliable." —Sharon B.

"They're honest, low-cost." —Ashim J.

"They did really good and did the cleaning very fast, kept the house clean." —Charlotte P.

"Everything was fine." —Don H.

"It was very satisfactory." —Dorothy K.

"He does good work, he will explain things to us and he knows what he's talking about." —Jeff F.

"Everything was fine." —John M.

"He was good and he was really helpful." —Kathy

"They were fast and knew what they were doing." —Shoni K.

"Very honest." —Martha G.

"Very polite and professional." —Rodney F.

"They were very helpful." —Virginia J.

"The work was very good." —Helen H.

"I was impressed by the man who came out." —Clara D.

"They came out and explained things, did follow up and cleaned up as they went. One of the most organized contractors I've ever used. I have no problem recommending them and have." —Carol W.

"Service was strong." —Malathi C.

"Free estimate; fair price; the heater is easy to use and he gave us instructions." —Marijane O.

"The person who did the work was polite and patient, flexible and trustworthy." —Jodi V.

"They did what they said they would do, when they said they would do it." —Evelyn B.

"Very prompt." —Asim H.

"Good information and customer support; good work on the job; good communications." —Suresh T.

"The person who did the work did a quality job, quickly and efficiently; he was very polite." —Lela K.

"They came when they promised, did the work the way they said they would; price was good, service was good."
—Audene M.

"Accountability ——he stood behind everything he did, he fixed whatever was wrong." —Mia S.

"He's been very reliable." —Mike M.

"I felt comfortable with them —Matt came out." —Jesse O.

"They were quick, clean, professional." —William C.

"They were quick, helpful, and explained things, cleaned up well." —Angela R.

"He stands behind what he does and he's very nice and we've had him for my son too." —Ruth B.

"I was really pleased and I think he was very honest, the quote was fair and he honored a coupon I had on top of the fair price and they were very cooperative." —Alice R.

"Professionalism." —Phil S.

"They were very professional and got the job done quickly."
—Teresa D.

"His work is very nicely done and the price is okay."
—Adeline S.

"Matt's direct involvement and his willingness to come out and fix things with no problem."
—Stewart S.

"They were very timely and they were friendly and professional." —Bonnie T.

"They did a good job and their price was good." —Steven P.

"Prompt service, I would call them again." —Chris S.

"Prompt, polite, professional." —Cherie R.

"Their candid answers to questions; customer service."
—Rick P.

"They were reliable and they did the job quickly and Matt was no-nonsense as to what we wanted, he didn't try to up sell us." —Jane W.

"Honest, friendly service; professional job." —Suresh G.

"He was very professional and they cleaned up after themselves." —Karen Th.

"He's a sweet guy." —Eulaua J.

"Very efficient, very quick, good job." —Todd O.

"He seemed honest, they were responsive." —Paul H.

"They worked around our office schedule, came in weekends." —Marcil C.

"Nice to work with." —Terry S.

"The work was done." —Ali M.

"The work was good." —Elizabeth S.

"They were prompt and communicated well." —Tom O.

"On time and anything they do is pretty good. I think they do an excellent job." —Freedom G.

"Professional." —Eric Y.

"Responsive and resolved our problems quickly." —Nancy G.

"Matt —he's a good man." —Marne G.

"They're straightforward, they didn't keep me waiting, price was OK; they gave us options, good follow-up." —Bruno G.

"Good at designing a good system at a good cost, the workers were quiet, which was nice." —Jim N.

"The man who helped us (Scott) was courteous, answered all our questions, cleaned up well, was very personable."
—Sandra F.

"They were quick, good product, did a good job." —David L.

"The price and he was professional." —Don T.

"Friendly and efficient and did a good job with everything."
—Brooks A.

"He's very responsive and he seemed very knowledgeable and good at communicating the different options to us."
—Rhea B.

"He was very good and the price was reasonable." —Jerry P.

"His promptness and the fact that he came himself."
—Nancy K.

"They are on time and they clean up." —Raymond H.

"Response time and they did a very hard job with no complaints." —Rodger M.

"They were efficient and they did good work." —Robert Y.

"They did a good job." —Gary O.

"They were very open and not too pushy and Matt was very friendly and gave us good information." —Karen F.

"He was thorough and very knowledgeable in his field and there was no selling." —Chuck N.

"I found them in the phone book and they were the only ones who could come out." —Dianna I.

"He stayed until it was all done properly." —Doug T.

"They were friendly and it didn't take long." —Tina D.

"They got the work done." —Justine F.

"Service and quality." —Mauricio V.

"They did a nice job; they redid some of the work."
—Willie W.

"They did what they promised; they fixed what wasn't exactly right the first time." —Stuart L.

"The options were carefully explained about heating and air conditioning." —Nellie T.

"They gave me a fair assessment." —Tony V.

"The guy had a good range of products." —Lili L.

"Matt —he told us what we needed." —John P.

"They offered some additional services." —Norman K.

"I liked Matt, I hired him because he seemed honest." —Ursula H.

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