What did you like best about The Car Care Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/1/07 and 7/5/08. Customer last names have been initialized for privacy. 

“They are honest and they do a good job.” —Mary J.

“They are a mom-and-pop operation. They've always done good work for me and they've always been honest. I had an engine rebuilt there, and when there were problems, they took care of them without charging me.” —Cerise C.

“They are friendly. The service is good and you can talk to the mechanics.” —Dan F.

“They service my car while I wait.” —David B.

“They do a great job. They are wonderful to deal with.” —Jacqueline C.

“They are competent, honest, thorough and friendly.” —James H.

“I'm planning on using them again because they did such a great job on my other car. They were timely, thorough and they did a great job.” —Jeremy

“The communication, they kept me informed about what was going on and they explained what they were doing.” —Joseph S.

“I've been using them for years. I can count on them to fix my car right the first time. They give me a loaner car on occasion and they are friendly.” —Judith B.

“I've never had a problem with them. Every repair I've had done by them over the years has always been done correctly. I also like the owner. They are good, hard-working people.” —Kate M.

“I think they are timely, available and efficient. It all works for me.” —Marty I.

“They are really friendly and accommodating. They always work with my schedule.” —Marvin L.

“They are on top of everything. They can service my Lexus. They come out to pick me up and they tell me what to expect in terms of service and repairs.” —Peggy O.

“I've gone there for years. I'm comfortable with them. They are honest with me and they do a fine job.” —Bill S.

“They were quick and they knew what they were doing. I thought they did a great job.” —Dane N.

“The communication, they kept me informed about what was going on with my car.” —Gina V.

“They are very fair, thorough and I trust them.” —Lynn T.

“They run their business right. They don't gouge you and they get the job done.” —Margaret B.

“They gave me a loaner car even when I was only having a brake job done.” —Neil C.

“They pay really good attention to detail.” —Barbara G.

“They were close and they did good work.” —Carol M.

“They are friendly and they get the work done.” —George G.

“Sometimes they have loaner cars available and sometimes they give you a ride.” —Kerry A.

“They are local, honest and they do a good job.” —Richard M.

“I know them well. They are local.” —Craig R.

"The service, the people, the courtesy and considering my age, the respect" —Audrey A.

"They're very honest mechanics." —Linda A.

"They do what they say they're going to do." —David B.

"They knew what they were doing and they were very friendly." —Karen B.

"They are very friendly, cordial and delivered the product on time." —Sal B.

"I have a sense that they don't gyp you. They don't tell you there is work that needs to be done when there's no work to be done. They're friendly, efficient, reliable and they do good work. I feel safe and comfortable with them. I always go to them when my car needs tuning." —Deborah C.

"They are friendly, knowledgeable and easy to talk to." —Aaron C.

"Just about everything, they were very good mechanically, good at diagnosis and stood behind their warranties. They also provided a shuttle service. I've been using them for many years." —Maureen C.

"Efficiency, friendliness and they do the job right." —Brenda C.

"It was quick and easy." —Steve C.

"They're very trustworthy and they treat me very well." —Ann D.

"They're very competent in terms of their work organization." —David D.

"I like the fact that it's a family business and they're very personable." —Ratna D.

"Everything, they are always there for me and they've always helped me. One time, when I had to get back to work, they even loaned me a car. They have always done great by me." —Linda D.

"I've been using them for thirty years. I just think they're great." —Elly E.

"I liked best that they took me home after I dropped off my vehicle. They also came and picked me up when it was ready." —Jerri E.

"They were friendly, their prices weren't that expensive and they did a good job. Whatever I have wanted, they've always been there for me." —Nora E.

"They were very unpretentious and it felt like a family atmosphere. Both husband and wife work there." —Rob E.

"They are very professional, friendly and accommodating." —Ellen F.

"They didn't charge me unnecessarily." —Ximena G.

"They listened to me and were courteous." —Lorene G.

"The service and reliability" —Olga G.

"I've been going there for years and I trust them. They are honest, straightforward and they do what is necessary for the car. I never felt like they were trying to find more to do than what was needed." —Jim H.

"Easy to work with" —Joseph H.

"They were clear about the job, the price and everything was well understood. They did a good job. I was quite satisfied." —Janet H.

"We've been doing business with them since 1988, which should say something. There has never been a delay in getting the car serviced. I can't think of a time when there was a surprise. I've also never had to take the car back. They've even handled unscheduled things just fine. They are very friendly people. The owners, Art and Patty, and the mechanics are great. Good people, prompt, thorough service, and compared to other shops, they have a fair price structure. Their early-bird service is good." —Bob H.

"They are efficient, expedient, polite and thorough." —Marty I.

"They saved me money on one of the services I had done to my car. They were friendly and quick." —Carmen I.

"Their personal care and attention to detail" —Jerome J.

"The way they interact with you and the way they explain things are very satisfying." —Vijay K.

"They know who I am and they are prompt." —Mary K.

"They seem to do a good job." —Bob K.

"I liked their competence." —Marilyn L.

"They were very friendly and they explained what was wrong. I never had a problem with the same thing happening again. It seems that they did a good job." —Dana M.

"I have gone in with a dead battery, and they stayed open an extra half hour to put a new battery in my car. They've always told me what was happening with my car. They have never given me the runaround. They have always done a real nice job. They are mostly interested in customer service. After one service, my radio stopped working, but they informed me that there was a code needed for my radio in order for it to start working again. If they did the job, it would have cost me an additional $100, but they shared the knowledge and not only did I learn about my car, but I saved $100. I really appreciated that." —Shirley M.

"The customer service is outstanding. Speaking to the gentleman at the front counter was great. My car came back done right the first time. I highly recommend them." —Gilbert N.

"You know what they are doing and they get it done correctly and competently." —Greg N.

"They were very friendly." —Sharon O.

"Their friendliness, they run a real clean shop." —Ken O.

"They were efficient and they explained things. They also seemed to know what they were doing. I was satisfied. They did their job and I didn't have any problems. They are knowledgeable. I was happy." —Pat O.

"I like the fact that they have a drop slot. They do a very meticulous job and the quality of the work is good." —Wes P.

"They seemed to be very ethical and friendly." —Liz R.

"They explained what was wrong with the car and how they were going to fix it. They were always very polite and accommodating. They were very nice to work with. I didn't have any problems with them." —Patricia R.

"They schedule you in a prompt manner." —Ilse R.

"They seemed honest and quick." —Julie S.

"They had a clean facility and I could get a ride home from them." —Jane U.

"I like the people. Art and Patty are personable." —Marla V.

"They were prompt, answered my questions and they were less expensive than the dealer." —Ken W.

"Quality of the service" —Bruce W.

"I like everything about The Car Care Center. I like that the owners are very caring and there to help me. I have never been without a car. I am an old customer of theirs. I am very happy with them." —Monika W.

"The way they receive us and the quality of their service, they always make us feel so comfortable with their friendliness." —William Z.

"I liked that they listened to my questions. Being a woman, when I went into their service center, I wasnít treated any differently than a gentleman going in. They checked things out that I was concerned about and I could ask any questions." —Judy Z.

"The service they did, you tell them the problem and they fix it." —Patricia A.

"They do a good job and they're friendly." —Milton B.

"I liked that they were very thorough." —Nancy F.

"They are friendly and knowledgeable." —Raissa G.

"They were so professional. I felt very safe having them do the work." —John G.

"They are usually pretty accurate and pretty good overall. I like that they give you an old loaner car to drive while they are fixing your car." —Kathy I.

"I liked the owner. They knew our cars very well." —Mary J.

"They know our vehicles very well and they are accurate with their diagnosis of our cars." —Richard J.

"The quality of the service, responsiveness and the people" —Judy J.

"I liked their whole attitude. I liked the customer service and they followed through on what was asked of them with no problems." —Evan K.

"They are friendly, honest and very upfront about things." —Josh L.

"Their friendliness and good mechanical work" —Susan L.

"Art and Patty are really friendly. I have been happy with the service and that is why I still go there." —Ellen M.

"I have been with them for a long time. I trust them. Trust and quality of work are the biggest thing. I am happy with their work." —Mark P.

"They seem to be pretty honest and have pretty good integrity." —Charlotte P.

"I liked that they seemed very upstanding, honest and I felt very comfortable with them. I trust that they are not going to rip me off or tell me that I need something when I don't. I also like that they are laid back. They do well." —Mary R.

"Their diagnosis was accurate." —Fern S.

"They do a good job." —Jessica T.

"I feel that they know my car." —Tom T.

"They do a good job on the car. They're nice people and they've always treated me fairly." —Denise V.

"They're small enough that you can talk to the guys who are working on your car. They're knowledgeable." —Robert W.

"They were friendly and very courteous." —Carolyn A.

"The last time I went in was because my battery had died. My service was in and out, on the same day. They got me a new battery. They get whatever is going on with the car fixed and I donít have to worry about it again." —Dawn A.

"Convenience, I don't have to go to San Jose to get my Lexus fixed. They have always treated me well and have always taken me in." —Dave E.

"I am able to get my car in there when I need to and I don't have to take my car back. The pricing seems reasonable and the people are friendly. I like that they will pick me up and take me back." —Ysidro G.

"They are very easy to work with. They provide a loaner car which is very convenient. They have always done the work satisfactorily. I have never had a problem with any work that they have done." —David G.

"I thought the work was good. The service was good too." —Glenn H.

"Prompt and friendly service" —James H.

"They are friendly and I trust them." —Dan I.

"Their consistency" —Karin J.

"They were personable and really nice people." —Clint K.

"I think they do quality work. They are very friendly." —Susan M.

"Their knowledge about the car, they seem like they know what they are doing. I was pretty satisfied with the service." —Joe N.

"It was very quick. I didn't have to wait while they did the work. I didn't have any troubles with the car thereafter." —Joan O.

"They were on time with the schedule." —Everett Q.

"Their knowledge and background experience" —Wendy R.

"I liked that when they couldn't do something, they referred me to someone who could." —Jan T.

"They were very courteous, efficient and they fixed the car." —Robert Y.

"They were nice people." —Dane C.

"Quick service, I get my car back right away." —Victor D.

"They took my car in, fixed it and gave it back." —Joann D.

"Their timeliness" —Greg T.

"The people were very friendly." —Maria Z.

"They seemed to be competent." —Mike K.

"They do have good customer service. Their workmanship is good quality." —Rami N.

"They seemed to know what they were doing and they were reputable." —Jessica I.

"They gave me a loaner car and were gracious about it." —Lynn L.

"They are nice people." —Peggy S.

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