What did you like best about Surf City Plumbing, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/29/07 and 8/5/08. Customer last names have been initialized for privacy. 

“They are knowledgeable and polite. They come out when I call them.” —Alice B.

“Their honest approach, they told us upfront about all of the costs. They kept in contact with us via phone and email.” —Gisela L.

“Very congenial, very clean, and they pick up after themselves.” —Glenna D.

“They were on time, clean, neat, and efficient. They got the job done. I will use them again if the time arises.” —Jerry

“Professionalism” —John L.

“They were very efficient. They came out when they said they were going to. They were very friendly.” —John P.

“They were on time and neat. I thought they did an excellent job.” —Linda H.

“They are very prompt and on time when they say they're going to be here. They're also very thorough. They don't just rush in and rush out. They clean up after themselves. They don't leave a mess.” —Mark E.

“He did good work. He was friendly, nice, and efficient.” —Martha B.

“I think they do great work. I've been using them for fifteen years. I really like dealing with Peter. The guys do super work.” —Michael N.

“The fact that the guy called me right back, and he was very nice. He got the job done right away. They invoiced me the bill, which was easy.” —Michelle P.

“Their thoroughness and personnel” —Ron P.

“They were honest, straightforward, and efficient. They did a good job.” —S.A.

“The personal contact and the explanation, it was all really good.” —Tom H.

“I liked the plumber that they sent to the house, Peter. He was very good and very efficient.” —Tom R.

“They were fast, efficient, and prompt. They did a good job.” —Linda M.

“Their availability” —Marc S.

“The boss was great. Every time Peter Johnson has come over, he has done it quickly and efficiently. He always answers any questions I have. I'm an older woman living alone and I appreciate that.” —Marge C.

“I like the quality of the work.” —Martin H.

“They were courteous.” —Sally K.

“Prompt and honest” —Carol P.

“They're pretty knowledgeable and really friendly.” —Diane K.

“They were neat and professional.” —Dick W.

“They were available in a critical situation.” —Faye S.

“They are prompt and efficient.” —Jim D.

“That they were very prompt” —John P.

“They are reliable, they show up on time, and they get the job done.” —Wendy A.

“He did a good job and his quotes were accurate.” —Carol P.

“Just their efficiency, their kindness, and the goodness of their staff” —Nancy M.

“They were very efficient and very pleasant people. They did a better job than other plumbers would have done. We were very happy with them.” —Sandy C.

“They respond quickly.” —Mike H.

“I've been using them for several years. When we call in, we get taken care of immediately, or as soon as possible.” —Jack

“They were on time.” —Pleasant C.

“The cleanliness of their work, I think they are one of the best plumbers I have ever dealt with.” —Jim S.

“The owner is really nice. He works hard and is very personable and reasonable. He is associated with Rayne of Santa Cruz.” —Stephen H.

“They are very quick and they come out in a timely manner.” —Mike R.

“I like Peter. They were thorough and made sure the job was done even if it meant coming back.” —Alice B.

“They came out and fixed something that wasn't right without charging me.” —Pat R.

“I liked Peter the best.” —Fred V.

“Peter was excellent.” —Dunn R.

“Excellent service” —John B.

“They came out and arrived on time. They were very clean and neat.” —Linda G.

“They got the job done with minimal hassles.” —Dennis P.

“The good quality of the work, his friendliness, efficiency, and they responded to my
calls in a timely manner.” —Madeline H.

“They did their job well.” —Jan B.

“They got the job done and we haven't had any problems since.” —Patti J.

“Peter was very professional and did very clean work. His knowledge was great. He was a dream to work with.” —S.L.C.

“They worked around our schedule and did a very beautiful job.” —Mike W.

“The guy who owns Surf City Plumbing, Peter, is very professional and clean. He was honest and didn't try to rip me off.” —Paul L.

“They are just efficient, timely, and very good. I like them.” —Tom R.

“I thought they were really clear about what they could and couldn't do. They were honest and referred us to someone else when they couldnít do something.” —Beth M.

“The owner” —Gilbert G.

“They came out here on time and did their job.” —Tom P.

“They were prompt and very courteous.” —Tai D.

“The person who came out was pleasant and competent. They did fine.” —Shirley F.

“Peter is a good guy. He is an artist at what he does.” —Jon R.

“I liked how quick they were and it cost what they said it would. They came right out to fix it.” —Pam L.

“Their service was good and the personnel were very polite.” —Ron P.

“They got to us right away and they were clean, tidy, and efficient.” —Cathy L.

“The fact that they call back and show up on time” —Mike T.

“The guy was extremely nice and knowledgeable. He came out on a weekend. I haven't had any problems with water leakage since he came. Very responsive, as I only had to make one appointment.” —Eric F.

“I liked the owner. He is a great guy.” —Chris C.

“Just the flexibility of them being able to come out and fix it when I needed them to” —Jeff B.

“They were prompt and responsive.” —Lloyd L.

“They did a quick job and had a lot of equipment.” —Vanessa R.

“They were on time and did the job.” —Leon M.

“They came when I asked them to and fixed it.” —Heather B.

“Their professional attitude and tidiness” —Susan K.

“The friendliness” —Mike P.

“They were prompt and on time.” —Lynn K.

“They were able to make the appointment right away and the guy who came out was very polite.” —Christina G.

“They came out when they were supposed to and did what was asked of them.” —Christine A.

“They showed up when they said they would and were very professional.” —Arne C.

“Just their attention to detail and their willingness to complete the job” —Ken B.

“They did what they said they were going to do and showed up when they said they were going to show up.” —Sean O.

“They did a good job.” —Adam L.

“The customer service, he did a fantastic job. He was thorough, clean, efficient, and professional. This was the best experience with a plumber that I've had.” —Ellie S.

“Peter gave me great service. I have been very pleased.” —Ann W.

“They got here fast and they got the job done quickly.” —Michael L.

“Great service, very friendly, they came right on time when I had a plumbing emergency.” —Linda H.

“They were very efficient. They told me exactly what the problem was and exactly what it would take to get it fixed.” —Jim B.

“They came out and took care of what needed taking care of.” —Joseph P.

“Their promptness” —Norma P.

“The technician they sent out was really nice.” —Debbie M.

“They came right away and they were very professional.” —Mrs. J.

“I thought they were nice and knew what they were doing.” —Mimi C.

“That they seemed knowledgeable in what they were doing” —Dick R.

“They were very personable and did the job very efficiently.” —Kathleen F.

“I thought the guy was very professional, knew what he was doing, and he was here when he said he would be.” —Dave M.

“I don't know.” —Jack M.

“They are always very prompt and communicate very well. They always inform me about all of the work that has been completed.” —R.E.M.I.

“Prompt” —Pam M.

“They knew what the problem was and fixed it.” —Abraham

“The response, the people's intelligence, and they took care of the problem.” —Frank C.

“It was swift and good.” —Doris W.

“They did a good job.” —Anthony V.

“I thought the man who came out was very competent and got the job done.” —Todd B.

“They were available and on time.” —Marcella L.

“Peter was very helpful and conscientious. He went out of his way to help me. Overall, he did a good job and was very timely.” —Pam M.

“It was good service for a decent price.” —Joe R.

“They came out quickly and worked fast.” —Louise B.

“That it was an affiliate of Rayne of Santa Cruz” —Patricia T.

“I don't remember.” —Harold G.

“Easy to work with” —Karen E.

“The person who came had good suggestions and he was excellent.” —Richard P.

“They responded promptly and seemed to be thorough in their attempts to complete the work.” —Joe R.

“The quick response” —Michael M.

“They did a good job.” —Ed R.

“I have known the people there for about twenty years. I like them.” —Rick R.

“That he came out on a Sunday and fixed my leak” —Maryann R.

“I could rely on them. I knew they would come out and assist me.” —Jeffrey F.

“They were efficient and accurate with their work.” —Jimmy C.

“They were on time.” —Susan D.

“I found the guy to be very professional, informative, clean, and he did a good job.” —Mike

“They showed up on time.” —Diane K.

“I don't know.” —Ben D.

“I liked how it was an organic solution for the pipe.” —Joe U.

“That they fixed the problem” —Natan O.

“I was referred to him by a customer of mine.” —Pani A.

“The only thing I liked was that they managed to get my third line free and working.” —Mr. S.

“They were timely.” —Sally A.

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