What did you like best about Specialized Auto?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/31/07 and 6/18/08. Customer last names have been initialized for privacy. 

“It's an odd one, but they are not afraid to tell you when something doesnít need to be fixed. This is unlike most places that try to sell you things you donít need. Also, they are very talented and the quality of their work is good.” —Allen S.

“They're honest. They try to give me the best deal. I also think theyíre great guys.” —Allison T.

“The good service and the people, they do a good job.” —Andrea L.

“I think they're the best ever.” —Bobbie B.

“Rick is great.” —Brian C.

“They always do a good job.” —Brittany P.

“The customer service, they treated me well and did a great job. I'm very happy with them.” —Catherine R.

“They solved my problem. They got me in and out quickly.” —Charlie F.

“Customer service and efficiency” —Jane H.

“I felt like I could trust them. They do work on Volvos. I was also able to get in promptly.” —Judith M.

“They do good work and the customer service is outstanding.” —Leslie P.

“They are very friendly.” —Siobhan G.

“They get me in and out quickly 90 percent of the time. They talk to me about whatever the car needs and they don't patronize me.” —Susan O.

“They are very competent. They don't try to sell me services that I don't need.” —David M.

“They were prompt, did what they said they would do, and they helped save me some money.” —Gene M.

“I can get in when I want to, get a ride if I need it, and the car is ready when I have to have it.” —Marty K.

“They seemed knowledgeable, provided a shuttle, and did good work.” —Anne G.

“They usually do what you want them to do.” —Don M.

“They really try to fix the problem.” —Eileen P.

“When my car broke down, the tow-truck driver recommended them to me. They were fast and did a good job.” —Michele C.

“They have good customer service. They are also friendly, helpful and explain things to you.” —Sherry P.

“They are pretty knowledgeable on a wide range of vehicles.” —Steven B.

“I think the customer service is really good. They are honest and they don't try to cheat you.” —Susan H.

“They are usually pretty timely with their repair work.” —Mark C.

“They used to do a great job. Now, they do a wonderful job.” —Tom H.

“They have a really personalized service. They know my name and my car.” —Ulrike K.

“Basically everything, their promptness, accuracy, and the price quoted was exactly what I paid.” —Steve P.

“Attitude, prompt service, reliability, and honesty” —Jack M.

“Martha is thorough.” —Michael H.

“They're responsive.” —Stephen G.

“They're good mechanics. They can take me in quickly.” —Theresa N.

“The quality of their work, they're very obliging. They have an intelligent staff.” —Jules R.

“Their friendly attitude” —Ronald E.

“How much attention they pay to me when I bring my car in, the guys ask a lot of questions. I like that they have the lawn in front. It doesn't look like a car lot.” —Liz S.

“Prompt service” —Samantha L.

“I like the service managers. They're very honest about what to do and what not to do.” —Ed D.

“They seem to remember me when I go in. They make it feel like they really want to work for me. They get the job done. They're great.” —Jacqueline F.

“They're polite. They don't treat me like a girl. They're just wonderful. They know what's wrong with the car and they solve the problem. The service people at the front desk are great.” —Andrea W.

“They keep me informed when my car is there.” —Marianne D.

“The customer service people” —Adrienne M.

“They're knowledgeable. They have excellent customer service. They follow through and follow up. They do everything they say they are going to do. If it's not right, they fix it.” —Jim F.

“They're very informative and helpful.” —Mark T.

“They were fair and timely. I thought they did good work. They were on schedule.” —Bruce C.

“To be honest with you, the dealership closed down and I only used the dealership. I started looking for a place to take my two Volvos and the service representative recommended Specialized to me. They were there for me. They took care of me. They also have a shuttle service.” —Larry P.

“Their knowledge and the actual repair work that they did” —Kelly S.

“Their customer service, one time I just drove through and needed my lights checked. Jeremy did it for free. They've done things like that a couple of times.” —Mara P.

“Professionalism, the guys behind the counter are great. Matt and Jeremy are great. I worked with those guys the last couple of times I went in there. I feel secure putting my car in their hands.” —Kellie M.

“Efficient, straightforward, and honest” —John M.

“I think they did very good work. They gave me good, personal service.” —Lynne C.

“They were really concerned, caring, and friendly.” —Matt B.

“The customer service and the people I talked to, I really liked it there.” —April  F.

“Their hospitality, service, and they're very competent.” —Bea  D.

“They just helped me out. They were able to get my car in right away and gave me a ride to work. It was just very convenient for me.” —Kathy  B.

“Everything that they did; it was a good service. They were really nice people and they did a good job on the repairs.” —Robert  S.

“Just pretty much everything, the whole operation” —Ron  B.

“The personalized service that I got” —Peter  D.

“Everything, they're nice, easy-going, and they're not an evil car company. They don't make you feel like you're being swindled.” —Alexis  L.

“Just a friendly and knowledgeable staff, and good communication” —Matt  D.

“The personalized service, I've done a lot of business with them and I can't recommend them enough.” —Bill  M.

“They're very professional.” —Alison  D.

“They put my headlights in for free.” —Janice  B.

“They're very friendly.” —Nan  L.

“They fixed my car. My car drove really well after I got it back. They also washed it.” —Nancy  B.

“They've taken such good care of my Volvo. They're the best. I love Rick. He's a straight shooter and tells it like it is. Because I'm a woman, they could have taken advantage of me, but they didn't. They always take care of their customers. They also have shuttle service. They take you home, drop you off, and pick you up.” —Mary G.

“They seemed to be very friendly, honest, and on top of things.” —Temia  D.

“They keep you really informed about how and when they are going to do things. They try to find unusual solutions to difficult problems.” —Stephanie  L.

“I know the mechanic. She has the same car I do and she's extremely competent.” —Judith  M.

“They did a good job on my car.” —Patty  L.

“They're really courteous. They don't treat me like a girl. They do little things right away and they're really great. They have excellent customer skills.” —Andrea  W.

“The salesperson, his name is Mike. He is phenomenal, great technician.” —Chris  S.

“The people” —Jane  S.

“That they have a record of everything thatís been done on my car and pretty much know how to schedule maintenance, they help me out if I need a ride, things like that.” —Robin  C.

“They were professional, courteous, they offered me transportation, and they were really good.” —Michelle  M.

“I know them really well. I've been going to them since they opened and everyone there is more than just one-dimensional. They're cool people. They're extremely gracious and friendly, generous, and helpful.” —Lynda  M.

“Really great service” —Kristen  S.

“I like the rapport that they create with their customers. I really appreciate the coupons.” —Ken  C.

“I felt like they were straightforward. They seemed like they knew what they were doing and fixed the problem.” —Janice  H.

“My car was ready when they told me it would be ready.” —Elvino  S.

“I've been using them for years.” —Sue  L.

“They get the job done right. You go in there and all the guys in the service department are so kind and nice. Although you can kid around with them, they're still professional. I usually deal with Rick. He always goes beyond the call of duty.” —Jacqueline  F.

“Friendly and thorough” —Bob  E.

“Their ability to explain the issues with your car” —Diane  G.

“I think they're really friendly and good at addressing the problem I have. I called them a couple of times, and they did some things for me without charging me, such as unlocking my doors. They've always been very helpful.” —Stephanie  W.

“They're very professional. They're the best. If there's nothing wrong with my car, they don't try fixing it. If there's something wrong, they fix it. They don't try to charge you for things you don't need.” —Ronald  C.

“The quality of care from the service to the parts department and their high level of concern for customers, they're outstanding.” —Tom  B.

“As a woman, they don't talk down to me. I tell them to explain it in layman's terms and they don't make me feel stupid. Rick is really good.” —Michael  M.

“The personal service, the knowledge that they have, and they give me rides.” —Ken  W.

“They're competent and just great people.” —Ken  P.

“They're courteous, fair, honest, and caring.” —Teresa  H.

“The staff is so friendly and accommodating.” —Elaine  H.

“I liked their professionalism and the fact that they run a clean shop. They're dependable. When they say they're going to do something, they follow though.” —Pete  W.

“They quote something and that's what it turns out to be. When they say your car is going to be done, it's done.” —Kurt  L.

“They're very personable and extremely present as customer service folks. They are available, responsive, and go out of their way for their customers.” —Bonnie  F.

“They were so helpful, personable, and informative. They could answer any questions I had.” —Molly  R.

“I just felt that it was done well.” —Gary  C.

“I like the quality of their work, their friendliness, the ease in doing business with them, and it was easy to get an appointment with them. They give an estimate and stick to it.” —Jon  W.

“How fast they got everything done, how nice they were, and how they actually seemed to care” —Jan  O.

“They seemed to do good work and I was happy with them.” —Thomas  W.

“The people are helpful, caring, honest, and I trust them completely.” —Tom  K.

“I've been going to them for years. They're very honest guys and girls. I really like Martha. She's a great mechanic.” —Keith  C.

“They listen to you and try to solve the problem you tell them about.” —Jack  F.

“Their attention to detail, they were looking out for my best interest in terms of safety and the well-being of my vehicle.” —David  W.

“Friendly and knowledgeable” —David  T.

“They do good work and they're very friendly.” —Kathlene  M.

“The customer service was really good.” —Joyce  D.

“They seemed to know what they were doing. One positive thing was that our car had a manufacturer warranty, a third party warranty, but they were very good about working with the warranty.” —Steve  M.

“Very friendly and easy to work with on a personal level, when I didn't have enough money to pay for one thing, they helped me out and told me what I needed to fix right away, great service.” —Monica  D.

“Their customer service orientation” —Thomas  G.

“The guys are great to talk to. They never act annoyed or get mad when you ask questions. I like the shuttle service.” —Dawn  W.

“They're very personable, nice, and when they make mistakes, they go overboard to correct them.” —David  C.

“The personnel, they remember my name every time I call, and they know my car.” —B.J.  N.

“They have great customer service. The people there are very knowledgeable and very helpful.” —Don  R.

“They replaced the alternator and seemed to do a good job. I liked the service guy. He seemed pretty knowledgeable and very personable. It seems like a decent place to do business with. They recycle and have solar panels. They treat the customer well.” —Rich  W.

“That they seem honest and reliable” —Anandi  H.

“I liked their personalized service.” —Bonnie  B.

“I thought they were very helpful. I didn't talk to a mechanic, but the people at the front desk were very helpful.” —Donna  L.

“For one, they're located right around the corner from our house. We just call them and drop the car off.” —Kip  C.

“They're friendly.” —Cabell  M.

“Always very knowledgeable, and they seem really honest.” —Tom  T.

“They know what they're doing.” —Claudia  P.

“They seemed honest and competent.” —Shirley  T.

“They were able to fit us in right away.” —Kristin  M.

“Professionalism” —Kellie  M.

“The fellow I work with is very trustworthy and honest.” —Susan  N.

“The leader, Brian, was outstanding. The other person who rose to that spot was good too. They were thoughtful, attentive, and explained things to me in a way that I could understand. They were respectful to do things in a more economical way for me.” —Ellen  O.

“The service” —Martha  H.

“Good service” —Steve  B.

“That they try their best to communicate what's going on with the vehicle” —Tom  F.

“I love how they spend time with me. I think they really listen. I don't feel like they're in a hurry and they're personable.” —Steve  H.

“Well, something was under warranty and they fixed it for free. They seemed reliable and honest.” —Robert  M.

“We've been going there for a long time. We haven't had any problems doing regularly scheduled, preventative stuff they advise us to do.” —Steve  N.

“The people who work there are nice.” —Autumn  E.

“Price” —Lamine  A.

“They kept me informed about what was going on.” —Robert  E.

“They did what they said they would do.” —Brad  H.

“They are helpful and straightforward.” —Gregg  B.

“If there's a problem with the work that was done, they fix it.” —Rick  W.

“Their customer service” —Laura  L.

“I liked the service guys. They're very personable and they treat you very nicely. They explain things to you in detail. They don't just say you need a new gasket. Rather they explain why you need a new gasket and what's wrong with the old one. Some people may not want all that detail, but I appreciate it.” —Jim  G.

“Knowledgeable about Volvos” —Holly  H.

“They're just friendly.” —Kate  B.

“That they let you know everything that's going wrong with your car” —Maureen  A.

“They tend to be very punctual.” —Russ  B.

“I feel like they always keep me in the loop. They are pretty prompt at calling me back and giving me a diagnosis.” —Jeremiah  K.

“Well, I have a Volvo and they seem to know Volvos really well.” —Edward  H.

“I would say they're going above and beyond the kind of service you normally get. They took me all the way to Harvey West Park, the area where I work.” —Jeff  G.

“That they know Volvos in and out” —Daniel  F.

“They were very kind and courteous.” —Ashley  C.

“Their professionalism and their command of the technology, they really understand the designs of the vehicles.” —Bill  V.

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