What did you like best about Phil's Auto Body?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/15/08 and 2/18/08. Customer last names have been initialized for privacy.

“I like the fact that it's a small business and they're very personable.” —Jaime  C.

“They're very friendly, helpful, and they do good work.” —Laura C.

“They were quick.” —Mary A.

“They're competent.” —Mitchell S.

“They do excellent work and they're very professional. They also do their work on time.” —Pam S.

“Being a female, it wasn't intimidating for me to go there. The quality of work was great.” —Hillary F.

“They were very professional and they used OEM parts. They were able to help us very quickly after they did the estimate.” —Ronda W.

“They did a great job and they were very pleasant to work with.” —Roy R.

“Customer service, quality of work, and they go the extra mile.” —Sean S.

“They get the job done and they donít use aftermarket junk parts.” —Som D.

“Punctuality” —Joe G.

“They're superb, just top-notch.” —Amy C.

“He does quality work.” —Bob M.

“He gave me an estimate right away and he got the job done quickly.” —Brenda S.

“They're very knowledgeable and they get the job done in a timely manner.” —Bruce R.

“Friendly service, they were prompt and there were no surprises.” —Chris M.

“They did a good job.” —Christina S.

“The quality of the work that they did” —Claire B.

“They're quick. Phil's a great guy, and he has reasonable prices.” —Dan M.

“They're professional, timely, and the car came out looking new.” —Dan M.

“His promptness and quality of work” —David S.

“I think he's the best.” —David D.

“They did a great job and they were very nice and helpful.” —Debbie B.

“They were really fast.” —Devin C.

“His openness and honesty, he told me what he could and couldn't do.” —Donna T.

“His work is very good. I have never had any problems. Both he and his family are really nice people to deal with. I have always been satisfied with all that they do. His work is excellent.” —Dorothy K.

“The beautiful job they did on the car and the truck, everybody was great. The lady in the office was very helpful and the guys in the shop were great.” —Doug W.

“They got it done. They made the car look like it had never been hit. They were nice in the office. I liked their professionalism, and I was 100 percent satisfied.” —Elane R.

“I liked their performance.” —Elenor W.

“They do good work.” —Gloria R.

“I like the work they do. They are really friendly. Everything I had done there turned out great. I like the service and the quality of the work.” —Greg D.

“They are timely, honest, and they do what they say they are going to do. Phil is an honest guy, and he does a great job.” —James M.

“He is a good man. I trust him. My car came out looking good.” —Jennifer M.

“Customer service” —Jill P.

“It was quick and I felt they were very honest.” —Jody H.

“They were professional, helpful, and they did stuff on time.” —Joe N.

“He did what he said he was going to do. He did a great job at a good price. They were great.” —John F.

“I can't even tell the difference between the old paint and the new one. They had it ready for me when they said they would. They provided me with transportation to my house, but they didn't have to do that.” —Juan R.

“It was very easy from start to finish. They were easy to work with.” —Judy M.

“They were quick and they did quality work. I thought they did a good job.” —Julie H.

“They were easy to talk to, congenial, and friendly. They treated me like a friend.” —Lance C.

“He is very considerate, thoughtful, knowledgeable, and he takes his time. He does excellent work. It's a family-run business and the family is cordial. It is just a good place to go.” —Lomita S.

“Everything he said was right. I got my car on time. His quote matched the final price. The workmanship was great.” —Louis B.

“Good customer service” —Margaret J.

“I liked the quality of the work, the personal attention, the complete information that they gave us, and the timeliness of the work. They also got us in right away. I liked them a lot.” —Marianna S.

“That he did things he didn't have to do” —Marie C.

“I felt that they were very honest, knowledgeable, and right on time with the estimated time of completion.” —Marie F.

“I got in and out quickly.” —Mark A.

“They gave me a choice. I had three options to choose from. I felt no pressure to choose any one of the above. I also liked the courtesy and the ride home.” —Matthew R.

“They were done when they said they were going to be done. The work was beautifully done. They handled the whole thing well. It was a smooth process and the price was exactly what they said it was going to be. I referred them to other people. It was one of my better experiences with an auto repair shop.” —Melita R.

“They were fabulous. They took care of everything that I asked them to. They even fixed a few problems that I hadn't noticed before. They were charming, professional, on time, and it was just a great experience.” —Nancy A.

“They told us exactly how much it was going to cost, which was what they charged us. We have been there three times, and all three times we've had perfect jobs. I took a friend there and she was happy with their service too. I think they are really good with their customer service. They've always followed through on a promise.” —Paul M.

“The promptness, he gave me a quick estimate. The work was done in a timely fashion without any glitches at all.” —Paul R.

“They were very efficient, prompt, and professional.” —Peter D.

“I liked their friendly service. They were very knowledgeable about what they did and they did a very professional job.” —Phil I.

“They are friendly, cooperative, and helpful. They went out of their way to help me. They testified to the insurance company about what they saw when my car first arrived.” —Randa T.

“The quality of the work, we've used them before and we've had good experiences. They are easy to work with.” —Robin R.

“Service” —Rod P.

“Their paint job is the exact original color of the paint on the car. I don't have any problems when I send my cars there.” —Romero D.

“They were prompt, very honest, and we considered them very professional. I just can't say enough good things about them.” —Ruth M.

“Their location in town and their ability to get the job done quickly” —Saundra R.

“They were less expensive than other shops. They were efficient, they were done in a timely manner, and they weren't too costly.” —Sherry C.

“They went out of their way to make sure I understood how to get the best deal. One guy was sick, but he came in to do the job anyway. They were just all around great.” —Stephanie H.

“They did a great job on the car. They told me how long it would take, and it cost less money than what other shops were going to charge me. They did a fantastic job. It was great service.” —Steve P.

“They were efficient, they did what they said they were going to do, and they got it done on time. The parts matched the paint perfectly.” —Sue P.

“That it cost less than the previous estimate that I got” —Taylor W.

“It's casual and they have a nice atmosphere.” —Ted O.

“They did a good job considering what they were supposed to do.” —Thomas R.

“He does good work and he's friendly.” —Tom L.

“They were very honest and they did good work.” —Victoria T.

“I felt that they were honest. I had confidence in what Phil had to say. He was helpful, nice, and he seemed really fair.” —Wendi G.

“He was reliable, innovative, and he got the job done right.” —Wes S.

“They were quick and they did a good job.” —Adrian G.

“They were right on, no delays, no problems.” —Annette S.

“Their availability, and they were down to earth.” —Barry G.

“Personal service” —Bill W.

“Straightforward pricing, and they did what they said they were going to do.” —Bill R.

“They're honest. I just like their honesty and openness.” —Bobby Z.

“They were very accommodating.” —Catherine E.

“They got the job done.” —Dennis Z.

“I had the sense that they went out of their way to help me. They made it really easy for me, which I thought was nice.” —Evelyn V.

“They found a hard-to-find part for me. They were great, easy to deal with, and wonderful.” —Fred R.

“They do a good job. They have it done when they say it will be done. They are really clear about what is going on with the car.” —Karen H.

“The first time I went there, he was able to get me a figure as to how much it would cost.” —Kehar J.

“I felt like we were taken care of.” —Lizzy S.

“I thought I received good service. I liked their personnel.” —Marvin S.

“Quick and friendly” —Megan H.

“It was on time.” —Michael W.

“The quality of the service” —Neal M.

“I liked that they were extremely competent and communicated well. They did a good job and they knew what they were doing.” —Niel W.

“They explained the options to me clearly. For example, they explained the difference between using new parts versus used or third-party vendor parts. They were upfront about the costs and I liked that. They were good.” —Shirley T.

“I liked their reasonable prices and their willingness to work with me. Their location and hours were great. I liked that they gave me a ride home.” —Steve S.

“The quality of the work” —Elizabeth N.

“They were straightforward and they got the job done.” —Deborah J.

“That they specialized in Volvo, and they did a good appraisal.” —Dorene B.

“Customer service” —Terra O.

“The promptness, and they were very efficient.” —Jim L.

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