What did you like best about Lighthouse Windows?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/18/07 and 9/30/08. Customer last names have been initialized for privacy. 

“They have done a couple of jobs for me. They were really good. They drove a long distance to do just one window. I liked working with Matt.” —Shelly B.

“They did good finish work. They were on time, quick, courteous, and the price was right.” —Laura B.

“Matt, their salesperson, Eric, their installer, and Guy, who owns the place, were excellent. Everyone was really nice. The quality of the windows, and the customer service was excellent.” —Annette B.

“I really liked the service.” —Susan D.

“Everyone I dealt with was really great. They knew what they were doing. They were nice, responsive, and pleasant. I loved the windows. It was a really good experience.” —Susan F.

“They stuck to what they said they'd do. The quote they gave was what I paid. They made their appointments on time and their work was very good.” —Mickey F.

“They were local and convenient. They worked with my schedule.” —Lydia G.

“They did what they said they would do and they did a good job.” —Sandra G.

“They were prompt. They put the windows in for a good price.” —Cap G.

“They came on time. I thought they did an excellent job.” —Fred K.

“The way they worked with me and my time frame, I love the way my windows look. I'm looking at them right now. They really changed the way the living room looks. It has also helped with my insulation now that they are double paned. I'm very happy with them. I'd definitely use them again. Matt was great.” —Cynthia L.

“They did a good job.” —Luke L.

“They had good prices. I was very pleased with the job they did.” —Joe M.

“They were very friendly, businesslike, and upfront. I felt like they were very honest. They were excellent all the way around.” —Tom T.

“The workmen were very neat. They came on time. They were just great.” —Dorthy W.

“Their installation was very efficient and flexible.” —Mike F.

“I like how the windows look.” —David H.

“They did what they said they were going to do and they always came on time. They were neat, clean, tidy, and efficient. We love our windows.” —Rudy Q.

“They kept their word. They cleaned up after themselves and left no mess at all.” —Dawn C.

“The service, they were prompt to get back to us. The people that came to install the windows were nice.” —Mario F.

“They were very cooperative.” —Alex G.

“They were on time and they cleaned up after themselves.” —Tony J.

“They were pretty easy to deal with. We made a few changes after we placed the order. They were very accommodating with the changes.” —Rachel P.

“They did the work quickly. They did a good follow-up and the work was good.” —Rebecca K.

“I think that their employees are friendly and nice.” —Julie B.

“The workmanship was good. I was pleased.” —Charles M.

“We liked the owner.” —Heather A.

“I like that they are local and friendly. I've used them a few times.” —Julie K.

“They were very prompt with their responses. Their prices were reasonable.” —Sharon F.

“They did an efficient job and were very polite. They didn't make a big mess.” —Nilda S.

“They were fast and neat.” —Maureen N.

“They are very personable. They have a good reputation and they do quality work. In fact, they are coming out again tomorrow.” —Jim J.

“They didn't try to sell me anything. They were honest and reasonable. They were good people.” —Maureen T.

“I really liked the personnel and the quality of work. There was excellent follow-through to make sure everything was done, not only from the contractors, but the supplier as well.” —Barbara C.

“They were on time, had integrity and followed through. They were in and out in a timely manner and acted courteously.” —Lana M.

“They did not patronize me as a woman customer.” —Shelly S.

“Their pricing was better than other companies. Also, they were able to get the windows faster than other companies. They did a good job and cleaned up the area satisfactorily.” —Donna R.

“The quality of the workmanship, the product, and they got the windows installed over a period of two days. There was a problem, but Lighthouse Windows recognized the problem and deducted the cleaning bill from the total cost.” —Bill K.

“They do really neat work and clean up the mess. The quality is good.” —Mary N.

“They did a good job installing the windows. The windows are very well-constructed. We are very satisfied.” —Meredith D.

“We had quotes from three companies altogether, but the salesman from Lighthouse Windows was a super nice guy and very informative. They did a nice job. Their prices were better than the other two companies.” —Marsha A.

“Everything went well. The price was good.” —Devin G.

“They got everything right from the initial presentation to the installation. There was a small problem, but I called them and a worker came out and fixed it.” —Gary L.

“They were clean and efficient. They cleaned as they went. They kept me informed and let me know if anything was going to be different.” —Sandra V.

“We've used them twice already. They were on time and clean, definitely top quality.” —K.R.

“They delivered what they promised.” —Ron V.

“Good product and good installation, it was overall a good experience.” —Olive T.

“They delivered and accommodated my needs. I purchased more than twenty windows from them and referred people to them. My son also used them.” —Sally O.

“They were very easy to deal with and came when they said they would.” —Nick M.

“They were satisfactory. They did a great job.” —Doreen A.

“They did the job on time and finished when they said they would.” —Ann R.

“I liked their courtesy and they were prompt.” —Arlene V.

“They cleaned up everything and were very pleasant.” —Alyne F.

“Ninety-nine percent of the job was done well.” —Marilyn H.

“The customer service was great. They promised to install them on a certain date and they did. I was very satisfied.” —Lauren P.

“They were prompt, courteous, efficient and all around good to work with.” —Helen G.

“They were polite, courteous and on time. After doing work for me, they did some work next door, so I showed the worker a problem, and the next day he showed up and fixed it in fifteen minutes. I didn't even have to go to the office.” —Ray S.

“They were personable, professional and on time. They were very neat and clean.” —Sharon P.

“I like the fact that they are local and efficient.” —Maura B.

“I really liked their service and installation.” —Susan H.

“Price and cleanliness” —Chuck Q.

“They did a good job. I was not displeased with anything. The appearance was excellent.” —Mits M.

“They did the job on time. I had two installations. The second installation went smoothly and they were neat about it.” —Melanie M.

“They were very informative.” —Claudette B.

“When we used them last year, the owner, Guy Mitchell, was tremendously excellent in customer service. Rebecca has always treated us well too. Their estimate and measurements were right on the money. They are doing another installation next week.” —Cheryl F.

“They were prompt, courteous and fast.” —Tiffany N.

“They did good work. They were in and out and did not leave a mess. They responded quickly to a question I had later. I liked the salesperson/estimator. I think his name is Guy. After speaking to Guy about his lack of follow-up, he apologized.” —Louise N.

“They had exactly what we needed. The price was fine and I dealt with Guy. I've recommended them and will be calling Guy soon for two windows.” —John P.

“They were fast, clean and efficient. They knew what they were doing. The installation was done professionally and in a timely manner. They cleaned up after themselves.” —Dennis K.

“They are local, very nice and they do the job right. I am actually calling them in the near future to replace windows.” —Chuck M.

“They quoted fairly and did the work promptly. They installed a quality product.” —Barb S.

“They were fast, efficient and they did a good job. I have no complaints at all.” —Joanne F.

“They were very efficient, kind and professional. They were also interested in what questions I had. They acknowledged my concerns.” —Nancy H.

“They were very personable, attentive and honest. They have high integrity and the owner and crew were great. I always think of them when I open and close my windows. I am a very happy customer of Lighthouse Windows.” —Glenn C.

“They were courteous. They did their job professionally and cleaned up after themselves.” —Amanda G.

“They were fast, efficient and reasonable.” —Bob M.

“They were honest and did what they said they would do. I call that good business.” —John W.

“I liked the guys who came out. They were professional and did a good job.” —Jason H.

“The quality of service was good and they did the job well.” —Pam B.

“They were helpful and nice. The fellow I worked with was nice.” —Hazel S.

“I've used them for several of my clients. They are responsive, timely and have a great staff.” —Lori S.

“They were very nice and friendly.” —Leeann B.

“The estimate in terms of time and cost was exact and the experience was painless for me.” —Patty M.

“They were professional.” —Carol D.

“Everything worked. The estimate was good and comparable to other estimates we received. The installation was excellent.” —Cam C.

“When there was a problem, they rectified it.” —Christy S.

“They did the job right. They were personable and the windows were quality windows.” —Tobi O.

“The service was good. The work and the windows were also good quality.” —Gale S.

“The installer was nice and helpful.” —Marylou H.

“The people who did the installation had a great attitude.” —Carol B.

“I had a problem with the front window because it was a different make from the side windows. The installer said that it could leak, but he called the office and they came out the next day and replaced it.” —Mark A.

“They took care of my problem and were very nice.” —Marjorie B.

“They came in, installed the windows and cleaned up afterwards. When I had a problem, I called them, and they came back and fixed it promptly in a nice way. The windows are satisfactory.” —Grace H.

“Guy is very personable and good to deal with. He follows through. He called a year after the installation to check in with me. After speaking to Guy about the different handles, one of his guys passed by and dropped off a handle and even offered to install it.” —David B.

“They were affordable and they did a good job.” —Todd B.

“I liked the appearance and design of the windows.” —Mary T.

“The installation was quick and professional. It was done with minimal damage to everything else. I had a great experience with them.” —Jason M.

“They did what they said they were going to do. They are a good company.” —Jeff H.

“I liked the service, the attitude of the shop workers and the owner. They replaced the incorrect factory window.” —Brian A.

“The installers were thorough and conscientious.” —Sue W.

“I really liked their personable service. I liked my sales representative a lot. They are fixing the problem with the French doors.” —Carol M.

“They were very friendly.” —Ann R.

“They were quick.” —Nathan M.

“They were prompt and courteous. The price was reasonable.” —Gary F.

“I enjoyed working with Guy.” —Melody N.

“They were on time and quick. They did a professional job.” —John M.

“They knew what they were doing. They were very methodical with the installation.” —Jill H.

“I liked the fact that they were very clean.” —Jan C.

“They got right to work and finished the job on time.” —Mary A.

“They did a good job and worked quickly. They cleaned up.” —Nyla N.

“The price” —Ann B.

“The people and the owner are friendly. The owner was creative in thinking of different solutions for my situation.” —Kaye B.

“The work quality was good.” —Denise L.

“The people were nice and friendly.” —Linda C.

“The sales representative was helpful. The quality of the product was good.” —Gabrielle S.

“Once they got started, the crew was very polite and efficient.” —Luna E.

“The crew was first-rate.” —Ken M.

“I liked the personable service. Guy was very personable and attentive. I was quite satisfied.” —Shane H.

“The installers, the installation was top-notch.” —Jody P.

“The beginning process was good.” —Leigh P.

“The people who installed the windows were quick and organized.” —Parisa T.

“The employees were good and courteous. They knew what they were doing.” —Soren H.

“The windows look nice and they close easily. The foreman was very cordial and polite.” —June S.

“The quality of the work was good.” —Charles B.

“Guy was knowledgeable. He stated that with the job they were going to do, we couldn't tell that the windows have been re-installed. The first two windows were installed well.” —Debra S.

Back to Profile