What did you like best about Hayes European?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/3/08 and 1/14/08. Customer last names have been initialized for privacy. 

“John takes care of me.” —Michaela K.

“I was treated very well.” —Joann K.

“When you come in, he listens to you. He's very respectful and points out different things so he kind of teaches you about your car too. That's what I like about him. He's an easy person to communicate with. He found parts that were hard to find and didn't make a big deal of it. One time, I couldn't get the car out of a gear, so John came out to the place where I was and got the car going so I could take it to the dealership.” —Megan L.

“Their promptness, they were very polite and I just liked their quality customer service.” —Kelli M.

“They were very professional. They did quality work in a very timely manner. I think they're very honest.” —Jandy M.

“The information John gives is pretty good. He's helpful and answers any questions I have.” —Joe M.

“They were fast, easy to work with and they did a good job.” —Pearl M.

“Very professional and very knowledgeable” —Drew M.

“They are reasonable, flexible, knowledgeable and personable.” —Rafael M.

“Great service, they're honest and their prices are fair. I live in San Mateo. Whenever my car breaks down, I have my car towed to Hayes European. Thatís how much I like them.” —Dana F.

“John, he's been working on my car for twenty years. If he wasn't good, I wouldn't still be using him.” —Dorothy G.

“They are very down-to-earth people and they explain things really well. They are helpful and they charge a fair price. He did a good job fixing my car. It feels like an old-time garage.” —Jeff G.

“They're good guys.” —Jacob G.

“They are friendly.” —Aren H.

“The shop is very knowledgeable. Other people couldn't figure out the problem with the cars I've taken there, but they were able to. I like their service, their pricing, flexibility and their general approach.” —Sherman H.

“Just the friendliness and the communication” —Andy H.

“I think they're competent and fair. They know what they're doing.” —Robert H.

“The fact that he's totally insane and has a good sense of humor” —American I.

“They're courteous.” —Maria J.

“They listened to me, which I really liked. I really liked the work that they did.” —Christine C.

“He's spontaneous and on time. He does good work.” —Laurance C.

“He's very user-friendly. We heard about him from a friend. He was able to locate parts for us that we couldn't find.” —Riley C.

“They communicate very well. They're very friendly and knowledgeable. I just feel like they go the extra mile for me.” —Betty D.

“It was intelligent service. The service was tailored to my needs rather than some abstraction. Many car repair shops have aîone size fits all" policy which is the reverse of Hayes. They figure out what the real problems are and find a solution that is appropriate.” —Jacques D.

“Everything, I had no problems.” —Ida D.

“His English accent, he's very responsive, very easy to communicate with and deals with bio-diesel Mercedes. He's very knowledgeable.” —Teddy D.

“Their knowledge of troubleshooting and getting the job done quickly, it seems to be a good operation.” —Aaron A.

“They were half a block from my old house and they were very friendly.” —Django B.

“They did a great job and they were timely.” —Helen B.

“They were friendly, nice and they did great work. They donít rip you off. They helped pick me up from work. Actually, John Hayes picked me up from work and took me back to the shop to pick up my car.” —Gwendoln B.

“They're competent and they get the job done on time.” —Ronald B.

“Their personality, they listened to what I needed and responded.” —Ron B.

“He seems to know what he's talking about. His knowledge of Mercedes seems to be good.” —John B.

“I like that I can trust him. He knows what he is talking about. He is passionate about Mercedes. He cares about my knowledge about my car so that I can treat it better. He gets the job done right the first time.” —Cody M.

“I think the quickness and the manner in which he handled what needed to be done, my car went in his shop limping, but they took care of me right away. It worked out really well.” —Wyatt N.

“I like that they are customer-friendly and they seem to be very honest. They answer all of my questions.” —Terra O.

“I've been going to John for years. He's great.” —Donna P.

“They were straightforward and they didn't recommend a bunch of unnecessary things.” —Les P.

“I've been doing business with them for years.” —Daniel

“They're reliable and they do good work.” —Sam R.

“Friendly, knowledgeable and very rapid service” —David R.

“John Hayes” —Eric S.

“I guess the flexibility.” —Larry U.

“John is awesome. He works around my schedule.” —Eris W.

“He seems to be an honest man who really knows his stuff and he helps you right away.” —Adrianna K.

“I'm comfortable with John's expertise. He knows his stuff.” —Ben K.

“Personable, friendly, knowledgeable and he focuses on safety and getting things done right.” —Thomas L.

“He knew what was wrong with the car.” —Sal M.

“I thought John was so personable, knowledgeable and just honest. That was the feeling I got.” —Carrisa M.

“They seemed honest, straightforward and they didn't make the bill higher than it needed to be.” —Gabrielle F.

“It was easy. They were honest, quick and the price was right.” —Kurt G.

“I like the food he offers when we're there. He checks you in and he has food ready. He's such a great guy. John is also really generous with his time, helping you figure out what the problem is. He also works with people to help them find a car they need. He spent a good five hours helping me find a Mercedes.” —Jeanne H.

“They did pretty good work.” —Will C.

“The personal service, they're pretty honest about my issues.” —Brett C.

“He helps me out with little things without charging me.” —Alexander C.

“I felt like they really cared about getting my car fixed and my satisfaction.” —Rosejoanne C.

“I liked John and the employees.” —Neil C.

“He seems to know what he is doing and he has pretty good prices.” —Gina C.

“John, he's very nice.” —Teddy D.

“They treat me very well. I'm very pleased with the service that they provide me.” —Alex A.

“He just helped me out when I needed him. He did a good job.” —Aaron B.

“John, he's a great mechanic.” —John B.

“The owner” —Roy B.

“Personalized service and knowledge of American and European cars” —Deborah P.

“I bring my car in and he fixes it.” —Virginia P.

“They listen and prioritize well.” —Cynthia S.

“He is accommodating.” —Icy Y.

“The guy is really positive, fair and knowledgeable.” —Robert K.

“Flexible, friendly and he is concerned about the problem you're experiencing. They're very good. They're very small, but we enjoy doing business there.” —Connie E.

“We have a good relationship with John.” —Micen F.

“John is very straightforward with me and communicates with me well.” —Tiffany F.

“Probably that we could get everything from them” —Marilyn H.

“They have always been able to take my car in on short notice and make the correct repairs. They get it right the first time.” —Nicholas H.

“They were friendly, clear and I felt they were honest.” —Derrick H.

“They're very helpful.” —Sandro C.

“They are able to be very competitive on pricing and I think they have some pretty qualified mechanics there. John is very qualified.” —Stephen B.

“I bought a car from him. He was pretty honest. What I like best is, he does body conversions, so the whole green aspect of the business appealed to me. He's the only one I know who does that.” —Steve B.

“He's an honest guy.” —Tony B.

“John was very upfront.” —Troy W.

“I like John and their communication.” —Chris W.

“They were friendly and had good prices.” —Gary L.

“I think John's a really cool guy.” —Natasha J.

“They were personable and straightforward. They told me what they thought was wrong.” —Mike O.

“John is a nice guy.” —Ron S.

“He's a good mechanic.” —Nancy B.

“He is a pretty easy guy to talk to and he gets the work done.” —Soren W.

“The owner was very nice, very nice people.” —Lynne L.

“I thought the staff was very pleasant.” —Patrice W.
“It was close to my house.” —Garwang L.

“He seemed like a nice guy.” —Lynne B.

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