Auto Repair - European

Santa Cruz County

Hayes European

(831) 465-9553

3301 Portola Drive
Suite A
Santa Cruz, CA 95062

mohazie53@sbcglobal.net
John Hayes, Owner

SERVICES
Maintenance & Repair
Car Finder Service

HOURS
Mon – Fri:
8:30am – 5:30pm

CREDIT CARDS
Amex Discover
MasterCard Visa

BRANDS
Mercedes-Benz
BMW
Volkswagen
Volvo




Liability Insurance
State License No. AG234755
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 92 random customer surveys made since January 2008 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Hayes European has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1228.

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Survey Comments

John Hayes began his career in Europe where he gained knowledge and appreciation of European motor cars and learned about their care and repair. He also worked in Canada and has been in business in Santa Cruz for more than 20 years.

You can place your European motor car in John Hayes’ hands with complete confidence that he will do the job right and at a fair price. If you have an older European motor car, this is the man you want working on it.

COMPANY PHILOSOPHY
“‘Quality and care’ sums up my philosophy. I’m a craftsman and because of the personal touch I provide, I know what’s important to the customer.”

EXCERPTED SURVEY RESPONSES
“It was intelligent service. The service was tailored to my needs rather than some abstraction. Many car repair shops have a ‘one size fits all’ policy which is the reverse of Hayes. They figure out what the real problems are and find a solution that is appropriate.”–Jacques D.

“When you come in, he listens to you. He’s very respectful and points out different things so he kind of teaches you about your car too. That’s what I like about him. He’s an easy person to communicate with. He found parts that were hard to find and didn’t make a big deal of it. One time, I couldn’t get the car out of a gear, so John came out to the place where I was and got the car going so I could take it to the dealership.” –Megan L.

“They have always been able to take my car in on short notice and make the correct repairs. They get it right the first time.” –Nicholas H.

“They were very professional. They did quality work in a very timely manner. I think they’re very honest.”—Jandy M.

“They are very down-to-earth people and they explain things really well. They are helpful and they charge a fair price. He did a good job fixing my car. It feels like an old-time garage.”—Jeff G.

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