Computer Sales & Service

Santa Cruz County

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What is the best thing about ClickAway?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/15/2004 and 5/8/2008. Customer last names have been initialized for privacy. 

“I was able to talk with them. They were very honest about things. They talked about different options, because there were different solutions.” —Adrian C.

“They fixed the problem.” —Alec G.

“It was close by. I was able to get my computer back right away.” —Alex J.

“The quality of the work” —Brent S.

“They donít try to rip you off. They're straightforward.” —Brian C.

“I like the service. The people are very helpful and they give good advice.” —Bruce H.

“I've been using them for years. They're great.” —Candice P.

“They were easy to deal with.” —Carrie R.

“They were fast. They didnít try to sell me other services.” —Christine H.

“I was very satisfied. They were prompt, helpful and knowledgeable.” —Connie F.

“They were very knowledgeable in comparison to Best Buy. They were great.” —Dale S.

“They're courteous, responsive and caring.” —Jan L.

“They get the job done quickly.” —Joey B.

“The person who came out worked very efficiently. He encountered some problems but overcame all of them.” —John A.

“The people I dealt with were very customer orientated.” —Coralie B.

“They dealt with the problem I had immediately. They were very helpful, polite and competent.” —Cy H.

“I like the prompt service.” —Fred E.

“The customer service was very good. There was an issue caused by the service they provided, but they quickly followed up and resolved it.” —Kathy Y.

“They helped me out right away.” —Alan M.

“Their hours of operation” —Eva H.

“The fact that they were able to look at my computer promptly” —Ginny S.

“Their fast service and knowledge” —Greg C.

“They were good at keeping in touch with me about the status.” —Christopher C.

“I liked dealing with Tom.” —Collin L.

“I liked the fact that I could get an XP operating system right away.” —Charlene M.

“I knew where they were located. They were really prompt at fixing my computer. It was fixed before I even got home.” —Allison P.

“They had the computer we needed.” —Ann H.

“I'd recommend John. He was very helpful, nice, he answered all of my questions and he did everything right. I would definitely go back.” —Anna S.

“When I called them, they answered. What I liked was that they weren't condescending because I didn't know a lot about computers. They were so nice and helpful. They didn't make me feel like an idiot. They informed me of all my options. The service was done exactly when they said.” —Chris L.

“They were quick and friendly. They delivered when they said they were going to deliver. What else could I have asked for?” —Colin C.

“The quick service and good communication” —Dan V.

“They were very knowledgeable. They responded quickly to the problem and they were very clear in their description of the process. The work was great.” —Daniel B.

“They were thorough. They did what they said they would do, gave me a fair quote and stuck to it.” —Darlene W.

“A great all-around service, they're the best.” —Dave F.

“The overall service, their courtesy, expertise and they did everything right. I didn't think they could do all these things, but they were very good.” —Ed E.

“Their demeanor, intelligence, knowledge of the product and the job they did for me” —Edward A.

“We've had great service.” —Joann P.

“They helped me through my problem quickly and efficiently. I don't know anything about computers, so they made it work. I was exceptionally pleased.” —Kathleen L.

“They were fine. Shortly after I called them, they were here.” —Kathryn C.

“He came and went over it. He was efficient.” —Kathy H.

“They were helpful and they seemed to know what they were doing.” —Kathy I.

“I appreciated their honesty.” —Darcy R.

“They were very personable. They did a really conscientious job.” —Darrell M.

“They were quick and informative.” —Doug M.

“Their professionalism, they got the work done. They did what I expected when I expected it to be done.” —Fred B.

“The service, they were knowledgeable and prompt. They seemed to have maintained their quality.” —Ken K.

“He showed up. John was great.” —Don C.

“They did the job and got everything done.” —Eric T.

“They answered the phone and conducted their business well. They also kept us informed.” —Frank N.

“They came after I called them.” —Helen H.

“They got it to me quickly.” —Aman G.

“They were helpful and professional. They told me what was going on.” —Bert B.

“They were very professional.” —Bob M.

“They are pretty direct. They tell you what they think.” —Clair M.

“They did their job. I haven't had any problems with my computer since.” —Daniel P.

“That they tried to repair it there while I waited, they were right to the point.” —Daniel W.

“They are close by, very good and very helpful.” —Dennis S.

“That it was ClickAway” —Ed J.

“They were able to find a new computer that cost me less than my old one. They were always willing to help.” —Evelyn L.

“They seemed to be forthcoming and they knew what they were doing.” —Guy H.

“The service is very efficient.” —Jim B.

“I liked the person who helped me. He was very nice.” —Konstantin K.

“It was just easy.” —Paul C.

“Convenience” —Tom M.

“The customer service, they solved my problem during a crisis.” —Barry R.

“Eric is a great guy. He is very qualified and a wonderful person to work with. They are knowledgeable, quick and accessible. The turnaround time is very good.” —Dean J.

“They were honest about their service. They were able to help me.” —Felix B.

“They didn't keep me hanging. They kept me informed during the job.” —Stan P.

“They were friendly and everything went fine. I didn't have any problems.” —Bill F.

“There was a very nice technician there named Ken. He was very helpful.” —Dan C.

“They seemed to be fair about their prices.” —James E.

“They have a quick turnaround time and they're close by.” —Janine C.

“They're there for us all the time. They have been very good to us.” —Robert C.

“They were very friendly and nice. They even lent me a laptop.” —Ravi P.

“It didn't work, so nothing.” —Norm U.

“It is convenient. They come to my house and help me out.” —Alan M.

“I liked their prompt service, attention to detail and the way they fixed my computer.” —Alex S.

“It was convenient.” —Ana M.

“They met my needs.” —Andre K.

“They fixed my computer problems.” —Andrea B.

“I liked their promptness and attitude.” —Aracely C.

“I liked the courteous service, the knowledgeable people and the quick turnaround.” —Ben D.

“They are very competent. They found the problem and fixed it.” —Beverly B.

“They fixed my computer problems and helped with other things.” —Esther T.

“I like how prompt they are. When you call them, they explain everything to you over the phone. Best of all, they call you back with answers to your computer questions. I've used them twice so far. I can't say enough good things about them.” —Grace L.

“I liked their personal service. They are very competent people.” —Harry M.

“They are close by. They have what I want and take good care of me.” —Alfred F.

“They were able to take care of my computer issues.” —Anna D.

“Whenever I come in with a problem, they take care of it.” —Chris R.

“They were very low key and professional. When we met the owner, we were very impressed by him. He lives in the mountains just like us. I have recommended their services to our friends and I will continue to recommend them to others. I had at least three other friends who contacted them and they were very happy with ClickAway's services. They have four offices, which makes it convenient for me. We had the impression that Rick really knew what he was doing. He has an outstanding operation. They don't make you feel stupid. They accept the fact that people have different skill levels when it comes to computers.” —Elmer E.

“They were fast and they seemed to know what they were doing.” —Amanda M.

“I liked the personal service.” —Anthony L.

“They got the job done and my computer works now.” —Bill A.

“Their timeliness” —Dennis C.

“Convenience” —Eve O.

“Their quick service is good. They called me when they were done fixing my computer.” —George S.

“The Windows XP” —Ann G.

“They came to my home, which was really nice. They seemed to know their stuff.” —Edith R.

“I would say their staff, as they did additional stuff for me without charging me extra.” —Barry M.

“I am glad that my computer is working.” —Albert V.

"They tailored the computer to my needs." —Lani C.

"They're fast, professional, very friendly, and personable." —Nancy K.

"They are very good. They satisfy my needs. I would prefer that they send the same guy next time, I think his name is Louis." —Jahannes V.

"I like the salespeople, they're the best."
—Stephanie S.

"They are reliable. They did what they said they would do, and it was correct." —P. J. C.

"They have great customer service, and everything they do is perfect." —M. C.

"They were competent, fast, and reasonable."
—Maureen C.

"They were prompt, courteous, and they solved the problem." —Robert S.

"They were very knowledgeable."
—A. C.

"I like the people, they're very helpful." —Lou A.

"I like the personal service." —Elke M.

" When I came in the store, they tested my computer to figure out what's wrong with it. They ordered the proper parts right away and fixed it. I had a great experience with them." —William T.

"The service is very fast." —W. W.

"The're fast and inexpensive." —Dave F.

"They have a nice store, and the service is good."
—Richard P.

"They were able to come to my office, and the service was on time. They were very knowledgeable and able to help me with Quickbooks, which I didn't know very much about." —Sam M.

"They were pretty good in explaining what was going on in my computer." —Frank B.

"I like their prompt service." —Jeff L.

"They were quick and easy to deal with. They were also able to tell me what the problem was with my computer." —Joyce G.

"I like the people and the service." —Frank B.

"I like their support service. The technicians are very knowledgeable, and they work hard. They even did an extra effort to fix something that was not even a big issue." —Robert S.

"I like that they're nice and a small family-owned business." —Kim C.

"They did some extra work for free. I was pleased with their friendliness and diligence." —Marie L.

"They were very friendly and professional." —Ray W.

"We had a Sasser worm in my daughter's computer, which was our first experience with computer worms. They didn't over-prescribe, and they fixed my daughter's computer in two hours. They were also very upfront with my daughter." —Bill G.

"They were very thorough and knowledgeable in hooking up our computer." —Dave W.

"They are local, and they did everything they said they would do." —Steven D.

"I got an excellent RAM card from them, and I've had no problem with my computer since then." —Richard S.

"They were very obliging in answering any of my silly questions." —Robert B.

"I was very satisfied." —Susan F.

"I liked their customer service and turnaround time. Their pricing system is very simple, and in fact, I will be taking my laptop to them this week." —Chris O.

"They are courteous." —Barbara B.

"They are professional and responsive." —Richard A.

"They know what they are doing, They are knowledgeable and straightforward. They also know what they are doing and explain things thoroughly."
—Kathryn C.

"Louis" —J. H.

"They're computer experts. They solved my problems quickly, and I never felt like I was wasting my time. I go in with a problem, and come out with a solution. They have a good understanding of computer hardware and software." —Brittany S.

"They are convenient." —Leslie G.

"They found a simple way to fix the problem with my computer quickly." —Neal W.

"They are fast and easy to deal with. Because of them, I have all the information I need at my fingertips." —Rex W.

"They were very nice to me, and they took care of the problem right away." —Nancy R.

"They are convenient, reasonable, and I like their customer service." — Diane D.

"Because of their good knowledge, they were able to take care of the problem." —Harold H.

"The salespeople got the job done, and they were pretty nice.." —Manuel S.

"They stayed with it until the problem was solved."
—Jim S.

"The knowledge and understanding that they have."
—Gerry F.

"I like the prompt and good service. My computer works as they promised me It would." —Rama K.

"The friendly and prompt service" —Wanda P.

"Working with Temuo was great. I had no problems."
—Ms. H.

"I like that they have different locations. They're very good and very thorough." —Chuck P.

"I like their polite and nice customer service."
—Charlie L.

"I like the promptness, the friendliness and the personable technicians." —Janice T.

"I had a problem with my computer which they fixed it. They were very thorough." —Barbara S.

"They're convenient, the service is great, and they're able to fix any problems with my unit quickly. That way, I'm not without my computer for a long time."
—Audrey S.

"Friendly service" —Michael N.

"The guy who helped me was very helpful in explaining things to me." — Moira B.

"I like that they are a retail outlet for Dell, so I don't have to wait for a long time." —James D.

"They did the job they said they were going to do in a timely fashion." —Jonathan K.

"They are customer-aware, friendly, and competent." —Charles R.

"I think they gave me good service." —John K.

"They were very prompt and courteous." —Carol M.

"They were convenient." —Nick G.

"They came out on site, and they were very thorough." —Donna T.

"They repaired and saved our data to the disc. They also recommended a power surge unit, which we bought upon their recommendation." —Patrick O.

"They followed up by calling me a week after they worked on my computer, to make sure my computer was running well." —Karen G.

"Since they've worked on my computer, It's easy to get online. That's important for me because I travel a lot. They are convenient." —Yvonne E.

"I like their knowledge and personal service." —Judy M.

"I like that they're willing to come to my home and solve my computer problem. I really like the convenient service." —Lupe B.

"I like the technicians' knowledge and good support."
—Patrick B.

"The gentleman who came to my house was very knowledgeable, and the service fee was reasonable."
—Paul B.

"I like their quick and good service." —Connie F.

"I like their knowledge the best." —Tony Q.

"The price and the customer service are very good."
—Linda M.

"They always come out quickly when we need their service." —Ms. S.

"They kept trying until they found and fixed the problem." —Joe B.

"The work was good." —Sheila H.

"They were very good in setting up my computer and solving the problem quickly." —Mr. G.

"I like the location. They are prompt and responsive." —Steve A.

"They're close to my home." —Tom S.

"They were convenient." —Scott L.

"They were friendly, fast, and knowledgeable."
—Wahid K.

"I like thier professionalism, and they have great knowledge of new products." —Tim R.

"They're good in personal communication." —Carol R.

"They got rid of my computer problem." —Sheri G.

"They were convenient." —Tim F.

"I really liked the price." —Sarah L.

"They were good in keeping me up to date on the status of my computer." —Amanda L.

"They came out to our house, so that made it very easy for us." —Mary I.

"Their staff is very personable." —Bob R.

"I like that they came out to my house, and they knew a lot about computers." —Christine M.

"They were friendly." —Guido C.

"They know what they're doing." —Audry L.

"I like the location and the convenience." —Bob W.

"I appreciate the personalized service. They were very kind, concerned, and willing to make up for mistakes." —Regina R.

"They're located near my work, so they're convenient. They were able to give me an appointment at the time I needed." —Jim W.

"They gave me a lot of information." —Carole S.

"They're nice people." —Mike I.

"I got good service from Sammy. He took his time, and he was very responsive." —Lynn B.

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