Carpet & Upholstery Cleaning

Santa Cruz County

Chem-Dry of Santa Cruz

(831) 462-6600

Serving Santa Cruz County

www.chem-dry.net/santacruz.ca
shirleywallen@sbcglobal.net
Shirley Wallen, Owner

SERVICES
Cleaning of Carpets, Area Rugs,
Oriental Carpets & Upholstery
Water Extraction
Pet Urine Removal Treatment (PURT)

HOURS
Mon – Fri: 8:30am – 5pm
Sat: By Appointment

CREDIT CARDS
Amex
Discover
MasterCard
Visa

EMPLOYEES
3


Workers Comp Insurance
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 100 random customer surveys made since January 2008 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Chem-Dry of Santa Cruz has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1259.

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Survey Comments

Chem-Dry opened for business 24 years ago, operated by Shirley Wallen and her husband. From the beginning it was a family run business and continues to be so today. Because they are a family business they care about your family and your family’s needs and strive to give you exceptional service.

Your fine Oriental rugs, wall-to-wall carpeting, upholstery and area rugs will be in good hands when the professionals at Chem-Dry of Santa Cruz work on them with innovative equipment and powerful, safe cleaning solutions. Your prized possessions will be treated to our drier, safer cleaning method.

Chem-Dry’s primary cleaner, “The Natural”, is completely safe and non-toxic and biodegradable. Hot Carbonating Extraction cleans deep and optional Protectant restores stain fighting to carpet fibers.

If animals have left their evidence, Chem-Dry of Santa Cruz can solve that problem with Pet Urine Removal Treatment (PURT) that eliminates urine odor, leaving your carpets smelling fresh again. Trust your carpets and upholstery to Chem-Dry of Santa Cruz.

COMPANY PHILOSOPHY
“Chem-Dry of Santa Cruz—where quality, service and integrity count! We make sure to treat the customer the way we’d like to be treated. You can count on us to be there when we say we will, do what we promise we’ll do, and guarantee that you’ll be happy with the result.”

EXCERPTED SURVEY RESPONSES
“I thought the application of the cleaning process was great. My rugs showed a big improvement afterwards.” —Jackie K.

“The gentleman was very pleasant and he explained what he was going to do. I liked the process they used. We were able to walk on the rug almost immediately. I was particularly grateful that there were no chemicals used.” —S.M.W.

See Survey Comments