What did you like best about Auto Express?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/8/2008 and 9/8/2008. Customer last names have been initialized for privacy. 

“I liked the fact that I was in and out of there quickly.” —Adam G.

“They are friendly and fast.” —Amy P.

“They were fast.” —Elaine L.

“They know what they are doing. They do it quickly and they give good value for the money.” —Elliott M.

“The convenience” —Erik H.

“I thought that they were honest and fast.” —Erin W.

“They just know me when I come in. They have everything ready to go and they are quick and thorough.” —John M.

“I like the personalized service. They remember my name.” —Mary A.

“They seem like they actually care whether or not my car is working.” —Valarie C.

“They changed my oil quickly, in and out.” —Zach W.

“They were quick.” —Dustin N.

“They seem to take a personal interest in my vehicle. When I come in, they always recognize me.” —Ellen R.

“They were open and upfront about what I needed.” —Janet T.

“I liked how quick it was.” —Jeremy C.

“That it is fast and convenient” —Margaret D.

“They were professional.” —Randy T.

“They were quick and easy.” —Adam C.

“They were really personable and knowledgeable. I felt very comfortable with the staff.” —Eva J.

“Paul gives good customer satisfaction and everyone is always happy to see me. They are a great group of guys. I will always go there.” —Jim O.

“It is quick.” —Liz D.

“They were professional.” —Mike M.

“The convenience and how close it is to my house” —Terry S.

“Clean, fast and friendly service” —Aaron P.

“The quickness of the work” —Mattt J.

“I like that they are very candid about what is wrong with the car and what they can do. They are very honest.” —Elise J.

“All the guys that work there are honest and nice. They make me feel like I am part of the family.” —Justin L.

“The price and the efficiency” —Rosa T.

“They get in, they get the job done and I get out of there.” —Pat S.

“The fact that I could just drive up, they take my credit card at the window and I donít even have to get out of my car.” —Kayla S.

“They were very efficient and fast.” —Deb S.

“That it is quick, the guys know their stuff and they are very nice.” —Anita M.

“They're right next door.” —C. S. G.

“They were just very professional and honest.” —Extra M.

“I feel like they are very honest. They seem to do a very good job. I don't feel like they are just trying to get me to do more things to make more money.” —Deb K.

“They're fast, polite and they just do what they're supposed to do.” —Jenni D.

“The good, quick customer serviceî ñ K. A.

“The guys are very fun and they always treat me well.” —Irene B.

“They have honesty and integrity. They always take me in.” —Kelly P.

“It is quick and the guys are friendly. They are very efficient and they get it done.” —Dan N.

“They have the same guys all the time and they are great.” —Patrick M.

“They offer a good price for their service and it's always fast. They can do special orders for tires and shock absorbers. They really keep track of my vehicle's maintenance.” —Chris H.

“Everything was good.” —S. F.

“I can drive in, watch them change my oil and make sure everything goes right.” —Dino G.

“They let you know everything that is wrong. They're very personable and Paul is great. They tell me what I need and what I don't need, unlike some other auto places. They're pretty good.” —Steve V.

“I've been going to them for twelve years. I'm absolutely satisfied. They're on time, quick, reasonable and they have fair prices. They're really easy to deal with. Paul is terrific. All of the people working there are great. I, my wife, my friends and my kids go there. No one has ever had any complaints.” —Ken M.

“They get me right in and work on it quickly. They're also friendly.” —Cindy B.

“They're fast.” —Mike S.

“The service was good.” —Donald P.

“They're quick and friendly.” —Angela C.

“If there is a problem, they always make sure it is taken care of.” —Melanie D.

“They were very helpful and friendly.” —Michelle M.

“Their friendliness and their efficiency” —Kerry P.

“The employees” —Frank L.

“There are no leaks after they change the oil. They get you in and out quickly.” —Leonard F.

“They are efficient and fast.” —Sam H.

“Very caring, prompt, fast, and they loaned me their car. I think they went above and beyond.” —Shasta C.

“They were quick.” —Mandy C.

“They were really quick and efficient.” —Emily E.

“What I really liked best was that all of the guys were very helpful. I believe that they're trustworthy and tell me when I need something and when I don't. They're also fast and efficient.” —Zoe D.

“The personnel” —Eric P.

“I liked that they had computers with an Internet connection for their customers in case they have to wait. Everyone's great there.” —Matt B.

“They are quick.” —Shana D.

“Pretty quick and efficient service” —L. B. L.

“They are fast and they tell me what is wrong with my car. They seem to know what they are doing.” —Dustin N.

“The convenience of being able to drive in and get taken care of right away” —Don G.

“They do a good job and they are quick.” —Royce F.

“That it is quick” —Jeny H.

“They are quick.” —Monica H.

“They are fast, reasonable as far as the price goes and they usually have the parts in stock. They are pretty good all around.” —Carlos E.

“Efficiency and speed” —Lynn R.

“They are thorough, friendly and knowledgeable.” —Kim N.

“I like how friendly they are. I also like the fact that they have loaner cars and the prices are reasonable.” —Doug O.

“They are efficient and convenient.” —Davic C.

“They are just regular guys who do a good job. I have been very satisfied over the years. They do it in a timely fashion.” —Laurence E.

“They are quick and convenient.” —Pam K.

“The service behind the counter was good.” —Brian E.

“They are quick, close by and do a good job. We have been using them for years.” —Maria W.

“I liked the fact that they were constantly letting me know what was going on throughout the process of working on my car. They made sure I was satisfied.” —Lorena M.

“They were friendly and they talked about where I lived in Idaho.” —Darlene H.

“The fact that they are fairly quick” —Dennis A.

“I thought they were nice.” —Luke M.

“They did a pretty good job.” —Alsman C.

“I liked how quickly I received my car back.” —Trevor L.

“They have good service.” —Jack B.

“They are conveniently located and quick.” —Ken P.

“It was quick.” —Kris D.

“They were helpful and fast.” —Erick L.

“The customer service, as they are friendly and very helpful.” —Victor D.

“I thought that the mechanics were willing to explain what they were doing in a way I could understand.” —Kate C.

“The efficiency and convenience” —Nate M.

“They are very helpful, personable and friendly.” —Jenny K.

“You can drive in and they take care of you.” —Candy M.

“They do a good job quickly.” —Stephanie P.

“Prompt response on questions, callbacks and deliveries” —Provision G.

“The speed” —Daid A.

“They are efficient.” —Mitch T.

“They take care of you right away. It's quick and easy.” —Melinda L.

“The oil change” —Karen W.

“They were prompt and gave me a loaner car.” —Karen B.

“I like their expediency.” —Chris H.

“They were fast and friendly.” —Curtis C.

“They were quick and knowledgeable.” —Bill M.

“They are fast.” —E. L.

“They were friendly and fast.” —Emily V.

“It's quick, it's an easy in-and-out process and I donít need to make an appointment.” —Keith B.

“I can have the work done while I wait.” —Faye C.

“The quickness and convenience” —Maria O.

“They are efficient and fast. I like the setup, the drive-through and the stay-in-your-car convenience.” —Kivin M.

“Pretty quick” —Elijah C.

“They get the job done quickly.” —Robert L.

“It didn't take very long. It seemed like they did a good job and everybody was very friendly.” —Tom D.

“Good value” —Steve B.

“The quick service” —Michael G.

“They are quick and stand behind their work.” —Mike H.

“I think the guys are really good. I still use them for oil changes.” —Barbara B.

“Convenience” —Larura B.

“They worked well with my husband.” —Dorothy H.

“I got along with the guy who was working on the truck. They were friendly there.” —Kevin C.

“They responded promptly. They were prompt and it was easy.” —Chantal D.

“I like that I can get in and out, the speed of it.” —Gary A.

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