Auto Repair

Santa Cruz County

Auto Express

(831) 462-3323

2842 Soquel Avenue
Santa Cruz, CA 95062

cruzcontrol@sbcglobal.net
Paul Salazar, Owner

SERVICES
Quick Lube & Oil Changes
General Repairs
Wheel Alignment
Brakes
Tires

HOURS
Mon – Fri: 8:30am – 5:30pm
Sat: 8:30am – 4pm

CREDIT CARDS
Discover
MasterCard
Visa

EMPLOYEES
13

Workers Comp Insurance
Liability Insurance
State License No. AL186262
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 100 random customer surveys made since January 2008 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Auto Express has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1252.

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Survey Comments

Paul Salazar has 20 years experience in the auto maintenance and repair business— the last eight as the owner of Auto Express. He started with four employees and now has 13, that’s a three-fold increase in staff to serve you better. While it is probably the largest shop of its kind in Santa Cruz, it continues to provide personalized service.

Your car is essential to your way of life and you want it to be dependable. The thoroughly-trained technicians at Auto Express will make sure your car is in top shape, from oil changes and lube jobs to wheel alignment and tires to general repairs. Call and make an appointment today to make sure your car runs or performs when you want it to.

COMPANY PHILOSOPHY
“The first thing is customer service, that’s the number one thing that I want happening here. It has nothing to do with up selling the job. I don’t want a one-time transaction; I want my customers to return again and again. That’s why I treat them as if they were family.”

EXCERPTED SURVEY RESPONSES“All the guys that work there are honest and nice. They make me feel like I am part of the family.” –Justin L.

“They’re fast, polite and they do just what they’re supposed to do.” –Jenni D.

“I’ve been going to them for twelve years. I’m absolutely satisfied. They’re on time, quick, reasonable and they have fair prices. They’re really easy to deal with. Paul is terrific. All of the people working there are great. I, my wife, my friends and my kids go there. No one has ever had any complaints.” –Ken M.

“I liked the fact that they were constantly letting me know what was going on throughout the process of working on my car. They made sure I was satisfied.” –Lorena M.

“What I really liked best was that all of the guys were very helpful. I believe that they’re trustworthy and tell me when I need something and when I don’t. They’re also fast and efficient.” –Zoe D.

See Survey Comments