What did you like best about A-1 Overhead Door Co.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/17/2008 and 8/4/2008. Customer last names have been initialized for privacy. 

“They are reliable.” —Bill G.

“They were informative, prompt, courteous, and honest. He didn't try to sell me services I didn't need. The price was reasonable. He's a fellow fisherman.” —Bob G.

“They are professional and knowledgeable. They come in and do the job at a good price.” —Butch M.

“They were very accommodating. They gave us great guidance and information when we had questions. The door looks great.” —Jason H.

“They corrected any problems I had. They made sure everything was right.” —Jean D.

“They fixed the problem and it's still working just fine. I recall the price was pretty reasonable.” —Jennifer H.

“The man who came out was very helpful.” —Jo A.

“The person who comes out has always been very responsive and friendly.” —Joan F.

“They came out and fixed it. It was great. They cleaned it up and fixed the rollers. It works well now.” —Joan H.

“The outstanding personalized service, the excellent follow-up and the excellent execution of the work” —Joe K.

“Their immediate response” —Kathryn V.

“They were prompt as far as calling and arranging the visits for the installation. I liked the fellow who worked with us. He explained things thoroughly and did a good job.” —Lila W.

“They were prompt and they did what they said they would do. They offered a good service. They arrived on time and they were very professional. They did what they needed to do correctly.” —Mary E.

“They came when they were supposed to and they cleaned up afterwards.” —Mary S.

“They were prompt and they did the work.” —Peggy H.

“They did a good job. I didn't have any problems with the work. They came right away and everything was neat when they left. It was over and done with when they said it would be. Everything works.” —Roberta S.

“Their customer service is very friendly and open. They responded very quickly and the men who came out to the house were very efficient. I was happy with them.” —Thelma M.

“The service was good and the price was okay.” —Bill T.

“They were no-nonsense type of people and very informative. They came in and got the job done.” —Brad P.

“We were very happy with them. They explained things and did a good job.” —Geri S.

“They were very knowledgeable and informative.” —Chris L.

“They did a very good job. They seemed very polite.” —Esther R.

“I liked their customer service. They just came out and did what they needed to do. They did what they said they were going to do and did it well.” —Kate N.

“I liked the way they installed it and their confidence. They are really good. They did a really good job. I am satisfied with the job.” —Ronald B.

“They came out pretty quickly and they were very friendly.” —Jen H.

“They came and did the job.” —Roni R.

“They were prompt and they did great work. We were very pleased with the service.” —Louis M.

“They were informative and cooperative.” —Douglas H.

“Everything was great. The customer service was awesome. The door looks awesome.” —Rick H.

“I like the way they do business. Theyíre very courteous and thorough. The service is wonderful.” —Margaret I.

“The prompt response” —Karl B.

“They were very helpful and they did a great job.” —Anne K.

“They were prompt in returning my calls.” —Debra W.

“Quick service” —Joe F.

“They were great.” —John K.

“Theîmom and pop" aspect of the business, they were very nice to talk to.” —Lois B.

“Their promptness, the fact they came out quickly, the reasonable cost for repairing my garage door and they even called afterwards.” —Bill H.

“They showed up on time and did a good job.” —Sally H.

“I was very satisfied with the work they did.” —Jeremy L.

“The technicians were very good. They got the work done and did an excellent job. I had no problems getting a hold of them.” —Ron U.

“They were pretty quick in their response.” —Sean P.

“The effectiveness and the pleasantness of the people” —Sally L.

“They showed up when they said they would. I didn't have to wait.” —Paul P.

“They were prompt and did an excellent job.” —Dorothy H.

“They wasted no time. They knew exactly what to do and were very quick in doing so. I had a wonderful experience.” —Joyce A.

“I can't answer. I don't remember the last time.” —Shirley G.

“They were able to schedule my appointment quickly and arrived on time.” —Elenpor C.

“They came right away, installed the doors and there were no problems.” —William S.

“The work and attention to detail” —Rick D.

“I liked the woman who answered the phone. She gave me options to consider. I researched the options and decided to use them.” —Anita D.

“They got here when they were supposed to. They researched and resolved problems. They knew what they were doing.” —James C.

“They did what I wanted them to do.” —Paul K.

“The guy was on time, courteous and made it work.” —Cliff S.

“They were prompt, had good communication and my garage door works well.” —Paul G.

“They were quick.” —Ramona F.

“They treat me right and I'm satisfied.” —Jim U.

“The prompt service, it was good to have them here and gone.” —Harold M.

“They were dependable.” —Lorna S.

“Their customer service” —Linda T.

“The service was good.” —Steve F.

“They came out promptly and didn't leave a mess behind.” —Bob M.

“I like their service.” —James R.

“They came out, fixed the problem and did the work quickly. I was very happy with them.” —Don O.

“They were prompt, courteous and they did clean work.” —Ann T.

“It works. They were very careful when they inspected it. I'm satisfied with their service.” —Norma B.

“They came and got the job done and went away.” —Jason S.

“The quality of the service, their good technicians and the fact that they deliver.” —Louis

“The personable service of the salesperson, he explained all the options and trade-offs.” —Stephan W.

“Everything” —Marge C.

“Professional and on time, they did good work.” —Joe R.

“I thought Adam did good customer service.” —Cam P.

“They were prompt.” —John N.

“Friendly service, reliable and dependable” —Daniel S.

“They were prompt, did good work and cleaned after themselves.” —Phil

“They were efficient and knew what they were doing.” —Nancy D.

“They were fast, efficient and everything was fine.” —Gary E.

“That they fixed the door” —Blair H.

“They were so personable and nice.” —Veronica G.

“I liked the way we were treated and the way the door works.” —Connie O.

“They handle it pretty well.” —Joe W.

“Their price and their work” —Jeff M.

“They did a very good job. They cleaned up after themselves and the door is working really well.” —Ken M.

“Their workers were efficient, did what they were supposed to do and we haven't had any problems.” —Joe H.

“They came and got the job done.” —Shelly C.

“They came out to adjust our door. They were timely and really helpful. They did more than what we asked for and programmed the door opener.” —Denise S.

“He did a good job. He knew what he was doing and programmed my garage door.” —Peter K.

“It's been working really well.” —Verna B.

“I called up, scheduled for them to come in and repair it and it's working fine. They did a good job.” —Jim C.

“They were prompt.” —Curt Y.

“I liked the door.” —Sue A.

“They were easy to talk to, prompt and did the job right.” —Carole R.

“The gentleman who came was prompt, very thorough and did his job quickly and what needed to be done. I was extremely pleased and had no problems.” —Mary D.

“They were prompt getting here. They came as soon as I called them.” —Linda G.

“He was very efficient and knew what he was doing.” —Al H.

“Price and professionalism” —Jeff R.

“They were knowledgeable and did the job well. I was satisfied.” —Steve S.

“They came out when they said they would and did what they said they were going to do.” —Richard W.

“I recall using their services twice. The last time, the young man who installed the overhead took a lot of time explaining and was very professional.” —Barbara C.

“They knew what they were doing and were very friendly.” —Jim R.

“They were prompt and efficient.” —Barbara R.

“They were thorough and quick. I was very happy with them.” —Heather p.

“They were prompt and efficient.” —Allen R.

“Their customer service” —Erin M.

“They were prompt, efficient, upfront and honest.” —Glenn C.

“Their prices are good and they show up and do the job on time.” —Peggy S.

“They were always on time. They were here when they said they were going to be here.” —Bill L.

“I liked the service.” —Jack M.

“They were very prompt and got back to me really quickly after I called.” —Sean L.

“I was totally satisfied. It is hard for me to remember anything specific.” —John W.

“Fixing the problem satisfactorily” —Robert P.

“They were prompt and did a good overall installation.” —David K.

“The end result looks good.” —Bob K.

“I liked the design of the door.” —Arthur C.

“They came out and did the job right.” —Carl B.

“They show up when they're supposed to, which I like.” —Marie L.

“I liked talking with the lady who owns the place, Claire. She was very helpful. The installers were very good. They were very prompt, professional, knew what they were doing and the door works well.” —Bob N.

“They were prompt.” —Bill H.

“Dependable” —Dick R.

“The service was good.” —Julie K.

“They were quick to respond when I called them. They also seemed to be very thorough.” —Harris M.

“I like the owners of A-1. They were very caring and interested in doing the job for us, so I was happy with that.” —Donna N.

“They have reliable service.” —Tracy S.

“They came promptly.” —Pauline H.

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