What did you like best about Santa Cruz Rug, Carpet & Upholstery Cleaners?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/7/2008 and 4/14/2008. Customer last names have been initialized for privacy. 

“They do a good job.” —Alice H.

“They are friendly, cordial and concerned about doing a good job.” —Betty S.

“I liked the way things were cleaned. It was quick and fast.” —Betty Y.

“When I call them, they do the work then bill me later.” —Bill T.

“There aren't too many people willing to clean my braided rug.” —Candis C.

“They did a good job and they were reasonable.” —Carolyn R.

“They're local and very knowledgeable.” —Chris D.

“They are reliable, thorough and a good company. They are the only ones I have ever liked.” —Christine H.

“They did a good job.” —Claudia P.

“It's easy. They're in my neighborhood and they do a good job.” —Carolyn C.

“Probably the customer service and the way they talked to me about the issue that I had, they talked about everything and told me what they could do. They were very accommodating. It was a very positive experience for me.” —Cybrena K.

“It's a big shop, but it is run like a mom-and-pop local store.” —Debbie J.

“The quality of their work, they were on time and they met all of their promises. They were just very nice people to work with. I have used them a few times.” —Donna Z.

“They were easy to work with.” —Drew P.

“They are competent and friendly.” —Eileen M.

“I thought their prices were reasonable.” —Gail C.

“I like the people, their skills and their knowledge. They know how to clean the carpets and they are on time. They are just a good company. They have always been extremely accommodating.” —Heidi W.

“They were prompt and did a good job.” —Hugh S.

“It was simple. I walked in and they cleaned it. It was easy to do and they had nice personalities.” —Irene H.

“The job they did was what I wanted. They were great.” —Janice C.

“They offered to help with my difficult situation, and they resolved it for me.” —Jodi B.

“I like that they're a family and they do great work. They are also friendly and seem to know what customer service means. They have good prices too.” —Kay C.

“They were fast, efficient and they gave us a discount when we took it in ourselves.” —Ken B.

“The quality of the work” —Lee J.

“I like the fact that it's a small company and that they do good work.” —Linda F.

“I can get them anytime I want quickly.” —Linda L.

“They're friendly.” —Louanne K.

“I'm very pleased with their work.” —Lucille G.

“They came in and did the job right.” —Mark W.

“They do good work. I had fringe on my rug and she took extra care of it. I also liked the lady at the front desk. She was very nice.” —Martha O.

“I like Kim. She really knows what she's doing.” —Mia M.

“They're friendly, professional and they do good work.” —Michael V.

“Very lovely people, the rugs came out nicely and I enjoy doing business with them.” —Nancy F.

“They cleaned the rug very well. They took care of it.” —Natalie O.

“They're very good.” —Pat E.

“The quality was great.” —Patti B.

“I liked Carmen. He does great work.” —Patty D.

“They were friendly and very professional. The prices were reasonable too.” —Paula F.

“It's a small-town service and they do quality work. They're friendly and professional.” —Phyllis P.

“Their personable service, and the fact that they're a local business.” —Rachel A.

“They did a very professional job. It was thorough and affordable.” —Rachel S.

“Very friendly service and professional people” —Richard P.

“The quality of the rug care” —Rosemary W.

“I thought they were very prompt and informative.” —Samara M.

“I like that they use earth-friendly products.” —Sheri C.

“I think they are prompt and efficient.” —Sitah C.

“They're professional.” —Stephanie H.

“They're the best around.” —Steve B.

“They were friendly. I had a runner that I sent in to be cleaned. They saw that it needed to be stitched up, and they did it for free.” —Susan G.

“They're very knowledgeable and honest about their estimates. They have great customer service.” —Tracey G.

“The rugs were cleaned well.” —Vicki D.

“I like the customer service.” —Melissa M.

“They did what I wanted them to do. They cleaned the carpet.” —Carl R.

“I liked that they were small and they seemed to be run by the people that were in charge, the ones I talked to.” —Carol L.

“They are the only ones who clean imported area rugs. I trust them.” —Christine K.

“They really knew what they were talking about. They have been around for a long time and I trust them. They were great.” —Dave B.

“They have been dependable people. I am a long-term customer of theirs. Throughout the years, they have maintained the same great quality in their employees.” —Jim D.

“The good quality and friendly service, the prices seem reasonable and I think they are doing fine.” —Joan A.

“They did what they said they were going to do. They got rid of the bad smell. They fixed a problem that someone else couldn't fix.” —Joe A.

“I liked that they could work around my schedule quickly. Also, if I needed a fan, they would bring it out to my house, which was one of the things I liked best about them.” —Judy M.

“They did what I asked.” —Kaj K.

“Their professionalism, they know how to handle hand-made rugs. Their price is also reasonable.” —Lynda T.

“They were so quick. I think Kim is just the sweetest person.” —Marjorie H.

“They're close by and honest people.” —Mary H.

“They did an excellent job on my rug. Whatever they used on it, made it shine.” —Merton M.

“They communicated with me really well. They were on time and prompt.” —Parise P.

“They're very nice people.” —Paul C.

“They were fast.” —Peter N.

“I thought they were really knowledgeable. They answered all of my questions. I was extremely satisfied with their work.” —Shannon D.

“They were on time and they did a great job.” —Shirley K.

“They did a good job cleaning my carpet.” —Terry K.

“They were just nice people. They had them done when they said they would. We picked them up and put them back down.” —Anne B.

“They did a good job.” —Betty H.

“They got the job done on time.” —Bill S.

“That they are nearby, I've used them many times.” —Bob P.

“They are convenient.” —Bob L.

“The way they clean and the equipment they use” —John K.

“I liked that they were nice and the service was good. I appreciated the fact that they came back a couple of times and solved the problem.” —Marie L.

“They did a pretty good job.” —Martha P.

“I like the quality of the service. They get things cleaned up in a very timely manner. I also like the people who work there.” —Peggy B.

“They came over and did the cleaning. They were polite and prompt.” —Sandy O.

“I was very surprised with their thoroughness. They got every single little stain out of my rug. I mean, if you saw it, you wouldn't believe it was the same one.” —Sarah G.

“That they cleaned the carpet” —Shawn G.

“They are thorough.” —Dale S.

“They were very pleasant.” —Hannah N.

“The girl at the desk was very friendly.” —Linda S.

“Their prompt service” —Margaret C.

“I thought Kim was very informative.” —Stephanie S.

“They've kept all of my cleaning records throughout the years. They are trustworthy, which makes it convenient for an out-of-town landlord like me.” —Jennifer R.

“They were nice.” —Mira H.

“They got here fast.” —Sharole A.

“I thought that they were prompt in their service and the people were very nice.” —Sylvia M.

“He was nice.” —Heidi J.

“I like the people.” —Carmela W.

“They were really nice, nice to talk to and agreeable.” —Joan M.

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