What did you like best about Willow Glen Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/21/07 and 2/19/08. Customer last names have been initialized for privacy. 

“The timing is very good.” —Nabi B.

“Their customer service” —Carol B.

“They're prompt and courteous.” —Betty B.

“Everything, the service and the good job they do. I'm very pleased.” —Carmel F.

“They were very personable and thorough. They called to confirm services.” —Chris H.

“All areas of customer service and care, they're prompt and courteous. They do a very good job at a decent price.” —Rose J.

“They were customer friendly.” —Jason J.

“The owner is pretty personable. He always calls me in a timely manner to tell me what's going on.” —Eric L.

“Since I'm a woman, it's hard to trust mechanics. I trust them. So far I'm pretty satisfied with them. My car is ready when I want it.” —Angie L.

“That I could trust what they were saying to me about what needed to be done on my car.” —Elizabeth M.

“I don't feel like I'm being cheated. They talk to me about what's wrong with my car. I'm very satisfied with them.” —Danielle N.

“They're honest. It's a great place. I've been doing business with them since before Gil owned the place.” —Cathy O.

“The personal service” —Tiffany P.

“The friendly service, I'm in and out, they take good care of me. The customer service is impeccable. They are friendly. They went above and beyond what I would expect an auto company to do.” —Stacey T.

“He's honest. They do a good job and they stand behind their work.” —Al V.

“They're friendly.” —Jesse W.

“They gave me a good price. I think they were very honest. They did a couple of extra things. I thought the service was excellent. I was very happy with them. They also gave me a ride home and picked me up to get my car.” —Madilyn B.

“Professional and competitive” —Anna F.

“They are really attentive and friendly. They've always been right on their quote.” —Ruben G.

“They're friendly, they're honest, and they do good work. We're seniors living in a mobile home. They give us a break. We get a special discount.” —Lorraine G.

“Fast service” —Marisa O.

“One thing I liked was that I didn't have to wait too long there. They did the job on time.” —Sarvesh S.

“Quality of the work” —Gary G.

“The owner was very personable.” —Jackie H.

“I like the owner. He is always willing to negotiate with me. When I don't have all the money I owe him, he sets up payment arrangements with me. They also finish the work quickly and have good service.” —Marcial C.

“They did the work well.” —Barbara C.

“Good communication and quality work” —Martin C.

“They were prompt and took care of the problem.” —Leonor C.

“They are honest, quick, friendly, knowledgeable, accommodating and best of all Gill is
very passionate about cars.” —Bo C.

“They know what they are doing. My company uses them to fix their cars.” —Dale G.

“They give you very personal service. I took my car in to get my brakes done, and they fixed them without a problem. Three weeks later, the brakes started squeaking, so I took the car back and they fixed the brakes for no charge.” —Lorraine G.

“They are friendly and the workmanship is always good.” —Lois H.

“Gil is really friendly.” —Liza J.

“They are good people. They do good work and take care of their customers. Gil is getting a lot of referrals from me.” —Larry K.

“They are good mechanics. My car is always ready in a good amount of time.” —Angie L.

“I am a busy school teacher, so my time is really limited. Every time I take my car in, they start working on it on right away and finish in a timely manner. Gil goes out of his way to do what he can for me. I had an older car which needed a special part. Other shops told me that it would be very expensive to get the part if they could get it at all. Gil went out of his way to locate the part, but it didn't cost very much at all. I am very pleased with Willow Glen Automotive. It's the only shop I will ever use again.” —Gloria L.

“I thought their prices were fair and they did quick and excellent work.” —Lino M.

“They were really personable and they went out of their way to accommodate me.” —Jeff M.

“They have been very reliable from what I've seen so far.” —Justin M.

“They are reliable, they know what they are doing and take good care of their customers.” —Joanna M.

“They're honest, reliable and great mechanics, I refer everyone to Gil. He's a very good mechanic. He never overcharges me. It is very hard to find a better mechanic than Gil.” —Cathy O.

“I am satisfied with all of his work. I have been using Willow Glen Automotive for years.” —Dan O.

“They have really good service. They have top-notch mechanics. Gil is an excellent person to deal with.” —Robert P.

“They are really honest and do good work.” —Sara P.

“They seem to be competent, friendly and their prices are not overly expensive.” —Kenneth P.

“I like the customer service and they do good work on my car.” —Roberto R.

“He's very friendly and honest. He tells you what exactly is wrong with your car and what can be done to fix it.” —Bertha S.

“They deliver on time.” —Francisco S.

“They are honest, reliable and they get the job done in timely fashion.” —Brent S.

“They are courteous, reliable and honest.” —Greg S.

“They did what they said they would do in the amount of time they said it would take.î –
Harry T.

“They had my car ready when they said it would be ready.” —Robert T.

“They're upfront, easy to talk to and they don't try to sell their customers work that they don't need.” —Carlos V.

“They do good work.” —Natasha W.

“They're reliable and friendly.” —Farr Y.

“They did what they said they would do. I also think their prices are good.” —Kelly A.

“They have good and quick service.” —Carol B.
“They are really knowledgeable and do good work.” —John B.

“Their honesty, integrity and service” —Cathy B.

“They are honest and dependable.” —Brett C.

“They are very efficient. They also keep their promises and have a very clean shop. They always take care of me.” —Chelsea C.

“I like their human touch. They don't operate like a service center whose main interest is to get into your pocket and rip you off. They listen to your concerns, and if there is something that can help you and is in your best interest, they will try to figure out a way to fix it without costing you an arm and leg.” —John G.

“I liked their service, the way the work was done and the time it took to finish the work.” —Byron K.

“They are honest and skilled.” —Eric K.

“They get you in and out. The work is always good.” —Rudy M.

“I've been using them for five years. He takes good care of my car and always lets me know if there are little things that might cause future problems.” —Frank N.

“They seem to be honest and competent.” —Marisa O.

“They're very informative in terms of what they can and can't do.” —Alvaro S.

“They were very responsive. I took my car to him a couple of days ago. He told me that he was too busy to take my car in right away, but if my car breaks down on the way home, he'll drop everything and be on his way to help me out. That's the kind of person Gil is. He's very personable.” —Kathy A.

“I think they do quality work.” —Julie C.

“They delivered on time and did what they said they would do. They also finished the work when they said they would.” —Butch C.

“The owner is really nice and they do good work.” —Merissa C.

“They do good work and treat me really well.” —Carlos E.

“I like the owner. He seems to be honest.” —Sharon G.

“The quickness” —Brett S.

“They're local and seem to be pretty straightforward.” —Fred W.

“They really know what they are doing and have pretty fair prices.” —Frank B.

“Their honesty and straightforwardness.” —Janice B.

“They are in a good location which works really well for me.” —Mark D.

“The mechanic is very good.” —Gabriel A.

“They were friendly.” —Bob B.

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