What did you like best about West Coast Insulation, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/10/08 and 6/14/08. Customer last names have been initialized for privacy.

“They are always on time. They also have good prices and good customer service.” —A. A. C.

“They just get it done. They get it done in a timely fashion and their services are well priced.” —C. K.

“They do what I ask them to do. If there are any problems, they are there to fix them for me.” —N. B.

“They show up when they are supposed to and get the job done when they are supposed to. They are not overly expensive. They do their job well.” —T. C.

“When I called to set up the insulation, they got back to me right away and showed up on time.” —Agustin

“Actually, they were pretty good. They kept their contract with me. Everything worked out well.” —Alfred W.

“That they were flexible” —Andrea

“They are reliable.” —Arleta

“I use them for every job and they've never failed me. They suit up and show up when they are supposed to.” —Bailey

“Their prices, they also show up when they say they are going to. They finish in a timely manner.” —Bill

“They respond quickly.” —Bill

“They were on time and they did the job.” —Bob

“They arrived on time and finished when they said they would.” —Bob

“They did it on time.” —Brian

“Everybody was able to work together.” —Byron

“They do what they say they are going to do when they say they are going to do it.” —Carl

“They were very prompt in getting information to us. They were very thorough with everything.” —Charlie S.

“The fact that I had no problems with them, they had good service.” —Chris

“Customer service, they always get back to me. Every time I call them, they always have someone call me back right away.” —Chris

“They were prompt and did a good job in a timely manner.” —Dan

“I've been using them for years and I've never been disappointed. They seal everything very well, so I've never had a problem with inspections. Timeliness and cleanliness are mandated by our company and they do this very well. We are certified green builders and they do that type of insulation as well.” —Dave

“They did the insulation just fine. It was on time and quick.” —David

“They come quickly and do the job. They are in and out quickly.” —Eddie

“They were prompt and they did what they said they were going to do. They were very good. I was very happy with them.” —Farook

“They came out on time and did the job. They also followed up, so they did very well.” —Harry

“I have them scheduled for a job in the near future. When they schedule, they are right on the money. Being there when expected is important for a contractor.” —Jake

“They were on time, neat and they did what they said they would do.” —Janet

“They came out quickly for the bid and told us that they'll come back in two to three days. The job was done for a fair price and they were very nice.” —Jennie

“They are the only ones I use. For one thing, they answer the telephone. If they schedule a project, it is a done deal. If there is a problem, they let me know.” —Jerry

“Their communication and the speed at which they completed the job, they did more than what they said they would do.” —Jim

“I have been using them for over ten years.” —Joe

“I've been using them for twenty years. They are honest and I like working with Pete. I've never used anyone else but them.” —John

“They are very prompt and their prices are very good. They are very business oriented.” —John

“I like their sales guys and their estimator, Rick Montero. I really like Rick. They are nice and they do a very nice job. They are very responsive. They are an excellent company. Rick is a great PR person.” —John

“They did what they were going to do when they said they were going to do it.” —Judy

“Their customer service and pricing” —Kai

“What they did for my house, as it stays cool on a hot day.” —Kathryn

“Their personal service” —Keith

“They delivered as promised and showed up when they said they would.” —Kevin

“They were dependable and showed up on time. There were no issues.” —Kevin

“Not having to tell them how to do their job and they are very professional.” —Lalo

“They have always been service orientated.” —Larry

“They do what they say they are going to do.” —Laurie

“They work with my schedule.” —Mark

“Their price versus quality is a good ratio.” —Michelle

“They were prompt, on time and they did the job that they said they were going to do.” —Mike

“They show up when they say they are going to. When you call them, they are available. The prices are not outrageous.” —Murat

“They are very good at accommodating my schedule.” —Paul

“Michelle, one of the representatives that go out to take measurements, was very polite and punctual. The installers were very qualified.” —Pete

“I've been using them for years. I will continue to use their service since they are top notch. I love their company.” —Ralph

“They are reliable and do good work.” —Ron

“They are professional and on time most of the time.” —Sammy

“They show up on time and do the work correctly.” —Stephen

“Their service” —J. D. A.

“The quality of the work they do and they are on time.” —S. C.

“Their service is good.” —S. C. C.

“They gave the quote quickly and came right out to do the work.” —Amy

“They are reliable and knowledgeable.” —Brian

“They had good customer service. While doing the work, they accidentally broke a part off the fireplace, but they quickly took responsibility and ordered another one.” —Celeste

“There was some initial leakage, so the installer kept coming out and stayed on the job until it was done right. I appreciate that type of work ethic. We could not have asked for more than that.” —David

“The customer service, as they are always available whenever I have any issues with their work.” —Derrick

“Good sales representatives” —Don

“Their service, they are very dependable, reliable and their prices are fair.” —Elias

“They respected my time schedule. I also liked the guy with whom I worked.” —Eric

“The professionalism, they know what they are doing, and if there is a lower cost option, they will use it. The price and the quality are good. They do what they say they are going to do.” —Frank

“Customer service, as in outside sales and responding to my request for quotes” —Gary

“The service” —Gillian

“They are on time and very cooperative. They are easy to work with. I was able to watch, and if I saw anything that needed to be done, they would do it right away.” —Harry

“They were friendly and they did what they said they would do.” —Laureen

“They were prompt, courteous and fast.” —Paul

“They did a clean job.” —Ralph

“They've been responsive.” —Sean

“They are on top of the bids and they come when they say they will.” —Tim

“They are responsive.” —S. G. D.

“Day in and day out, they have fair prices and I can count on them.” —C. C. I.

“That they do insulation and fireplaces” —C. B.

“They are very good.” —N. K. W. C.

“The owner” —Bill H.

“That I can reach Pete, he takes care of things.” —Doug

“They were on time and did the job. What more could you ask for?” —Fred

“They do a professional job and know what they are doing. They are always able to help if an emergency comes up.” —Galina

“They are quick and easy to deal with.” —Gia

“The quality and the service” —Helen

“They are pretty good and they keep up with their schedule.” —John

“They are on time.” —John H.

“Their attention to detail when I have a problem or an issue, I like how they resolve problems.” —John M.

“The prices were good. They did a thorough job patching up the holes.” —Karen

“I like the people, especially Kelly Lisanti. She is fantastic.” —Linda

“I have used them repeatedly. I am a regular customer of theirs.” —Mark

“They were nice on the phone and they came out and did the job as soon as they could.” —Marton

“When I call them, I know that the job will get done.” —Rich

“They show up when they say they will and do the projects correctly.” —Eric

“Their project managers are very courteous.” —Joel

“The cost” —Brian

“I liked the fact that they took on the job and were willing to deal with it. I also liked some of the workers. The installer was good.” —Greg P.

“They work pretty well with people.” —Jim A.

“I like the fireplace.” —Peter B.

“They respond to phone calls and come out when they say they will.” —Rod

“The people were nice.” —Alicia

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