What did you like best about PondMagic?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/7/08 and 2/12/08. Customer last names have been initialized for privacy. 

“Everything was fine.” —Karen A.

“They did a really good job on my pond. When I called them, they never hesitated to call me back. I really liked the service that they provided.” —Maggie B.

“I liked Timothy. He just did a good job.” —Marla C.

“Customer service and response to any problems we had” —Annette C.

“They were here when they said they would be. They were very respectful, timely, professional and they made sure that we were pleased.” —Tsumugi D.

“Tim is very nice and helpful. His workers are excellent.” —Chuck E.

“They were very good, easy to deal with and they did a spectacular job. They even dealt with the city for us. We had no problems with them. They were the easiest contractors I have ever dealt with.” —Renee F.

“They responded promptly. Timothy told us what he was going to do and did it. When we had a problem with the pump, he was very responsive. If it needed to be replaced, he would replace it. If it needed to be fixed, he would fix it. He was always just one phone call away.” —Robert G.

“Timothy designed and built the pond based solely on how I wanted the pond to be. Timothy and his employees were just wonderful human beings. You can tell that he loves his work. You do not see the kind of service that Timothy offers very often. I just can't say enough good things about them. When I had a concern, he was right there for me. Tim was so kind and good, I felt like I was dealing with family when he was here. I would highly recommend them to anybody.” —Suzen H.

“It works well.” —Bruce K.

“I liked the attention that Tim gave to the design and the way he worked with his team to make it happen. Their follow-up was excellent. Timothy called a month later to ensure that everything was in good working order. Six months later, one of the pumps was acting funny, but he was out here in a couple of days. That's what I meant by follow-up. He makes time in his schedule for his customers. We've been very happy ever since.” —Mary O.

“They listened to what I wanted and gave me exactly what I wanted. They were courteous, fast and very personable.” —Georgyne P.

“Great work, great design, courteous, hard workers and the project was done very quickly.” —Gary R.

“Their designs were great. I had a general idea of I what wanted, but they made it look beautiful. They are not pushy. They don't try to sell their products. They were very prompt.” —Carol S.

“Tim has done a lot for us. We had two bad ponds, but he re-did them for us. He does not let his ego get in the way. They have been very responsive to our concerns.” —Betsy W.

“The quality of the design, the installation and the excellent attention to detail” —Connie Z.

“I liked everything about them. They were very professional and they exhibited a high degree of integrity. They offer their customers a high degree of quality in their products.” —Linda A.

“They were very easy to work with. I liked the quality job they did.” —Mike A.

“Timothy listened to me and the work was done very quickly. The project only took three days, which was amazing. They were very respectful of my property.” —Denise D.

“They were very efficient, creative and imaginative. They were always available. They delivered what they promised and were very easy to work with.” —Gloria L.

“They are very thorough, quick and nice to do business with. They did everything that needed to be done.” —Ruth M.

“I liked the way Timothy presented things to me. The crew did a good job and everything came together very nicely. They really did a good job.” —Viola N.

“The most impressive thing was their timing. They were always on time. They said it would take two days and it actually took two days. The quality was very nice. We've had the pond for a year now and it is doing just fine. When they do something, they do it very well.” —Judith W.

“I liked the design and the quickness of the installation.” —Tara M.

“I liked their friendliness and their efficiency.” —Christel R.

“As far as responsiveness, quality of work and cleanness, Timothy was the best contractor I've ever hired.” —Rick S.

“I liked Timothy's design of the pond. He was on the project site every day and was very accessible by phone. He also explained the whole process involved with the pond, which I found extremely helpful.” —Andre S.

“Their professionalism and their eye for design” —Tawni S.

“Pretty much the whole package” —Neila B.

“They were easy to discuss things with and they worked pretty well.” —Laura D.

“They stayed with the plan and were very timely in getting the job done. Their service was good in terms of the warranty. They are a good company.” —Carol G.

“They cleaned up after themselves well. They got the job done in one day and they were very courteous. They seemed very professional and knew what they were doing. They also dealt with the things that I addressed near the end of the job. They were fairly prompt.” —Patty G.

“Their customer service was good.” —Jerome L.

“They did a really good job. They did their work in a very thoughtful manner. Everything they did looks beautiful. They are very nice people.” —Denis P.

“Overall, they worked very quickly and did what I needed them to do.” —Ossie S.

“They got it done quickly.” —Nancee T.

“Tim was very knowledgeable, helpful and patient. He answered a lot of our questions very well. They were very quick, upfront and did a wonderful job with our pond.” —Nick T.

“They were fast, efficient, clean and they came back when they needed to.” —Kelly A.

“The job they did was good. They did what they said they would do in a reasonable amount of time.” —Sean B.

“They know how to make lovely ponds. When I had a problem, Tim came out and rectified it, which made me very happy. I liked the fact that they were willing to work with me.” —Mary F.

“I liked how everything was easy. They came, did their thing and listened to what I said.” —Cherry R.

“I enjoyed watching the family build the pond. It was the son, the father, the grandfather and an uncle. They got along really well. I was really satisfied.” —Betty A.

“They showed up and got it done.” —Gil G.

“They did a nice job on the pond. The quality of their work was good. They showed up when they said they would and got it done.” —Laurie M.

“Their prices were very competitive.” —Pierre M.

“We liked the quality of the work.” —James M.

“I liked him. I think he has pretty good design ideas.” —John B.

“I guess they delivered what they said they would deliver.” —Peggy D.

“The design of my pond was lovely.” —Randall G.

“I liked Tim.” —Holly H.

“They came out and did what I wanted them to do without messing it up.” —Linda H.

“They had what I needed.” —Bob S.

“I liked the design of the pond. I have used them twice so far.” —Paul S.

“Their response and their direct communication with the owner” —Mike C.

“They really listen to their customers. Overall, things turned out well for us.” —Alice C.

“They were there when they said they would be.” —Erik J.

“Their guys did a great job. They were very professional.” —Nancy M.

“We are very happy with our pond. The cost was reasonable and they did it fast. Timothy is very honest and he has a high level of integrity, which I like. They did what they said they would do. They got in and got out. He was also flexible with my schedule, which was great. Tim is a genuine guy and he's not flaky. The crew was good as well. He gave me wonderful recommendations on what to plant. Overall, I love the pond. It added a great value to my property. They were creative with one of the boulders they put in, which they made into a bird fountain.” —Lance M.

“They were very pleasant to work with and they did a nice job.” —Denise P.

“Tim has always been very responsive. He has a pretty good organization that can take care of any problems.” —Jill H.

“The two guys who installed the pond were nice. They seemed to know what they were doing and they did what I wanted.” —Carol R.

“I liked Timothy. He was very responsive.” —Sharon M.

“I liked their friendliness, expertise and their design.” —Joe F.

“I have been using them for a long time.” —Mary W.

“They were quick and efficient.” —Steve S.

“I felt that the person who worked on our pond was very knowledgeable.” —Libby T.

“They did a nice design job.” —Jan D.

“Overall, they were nice people. They seemed to know what they were doing during the installation.” —Karen B.

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