Closet & Home Office Organizing

Santa Clara County

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What did you like best about Closet Factory?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/23/2004 and 7/15/2008. Customer last names have been initialized for privacy. 

“We liked that they could take a look around our room and come up with a creative solution to use the space. They did very well.” —Amy M.

“Everything, they were really good to work with.” —Beverly D.

“They did everything as promised.” —Bob F.

“I liked the person who helped us. I also liked the way it looked when the job was finished. I was pretty happy. Everything was just great.” —Deborah A.

“I thought they were great. I liked the customer service.” —Eddie A.

“I wanted things done a certain way, but the lady explained that it wasn't the best way to go. She saved me money.” —Josephine C.

“They were very flexible and responsive.” —Kathy B.

“I liked working with Darrell. I thought he was just great. The people that did the installation were very tidy and neat.” —Laurel F.

“I liked the salesman. He was wonderful. Everything was fine. I was very satisfied with the beautiful work.” —Lea C.

“I like the great combination they bring to their customers, the designer, the price and the quality. They were also very responsive when I called them.” —Lynn P.

“I got what I wanted.” —Michelle R.

“The person with whom I dealt and her design abilities” —Nancy M.

“The service and the closets look great. It has really helped us get organized.” —Pam R.

“The guy was so nice.” —Randy W.

“I love Renee, the designer.” —Russell T.

“The quality of service and the attention to detail on the design” —James R.

“They helped design what we were looking for.” —Jean S.

“The quality of work was very good and their responsiveness to minor repair items was good too.” —Michael P.

“They were very receptive.” —Bill O.

“Our representative was very personable.” —Brandon C.

“They were very quick and they did what they said they would do.” —Ellen W.

“They took the time to explain things to me. They gave me a good product at a fair price.” —Jeff C.

“The fit and finish” —Warren Y.

“They designed exactly what we wanted. Their customer service was excellent.” —Krista B.

“The installer was very pleasant to work with.” —Renato A.

"They were quick, and I was very satisfied on what they did" —Alexis W.

"They were on time; they were efficient did a good job" —Anita M.

"They were helpful and courteous" —Ash J.

"Everything was clear and they met the time frames; the sales person was very helpful; I would recommend them to anyone" —Betty W.

"I liked the designer who came, she was very good" —Beverly V.

"They were prompt and the service and shelves were quite good" —Calvin C.

"I liked the representative; she gave some great ideas, and she was tolerant with my changes, did a great job" —Carol J.

"Professional" —Chris N.

"They were very professional and did a great job" —Cynthia C.

"I just love it, the best thing I ever did for my house" —Doris W.

"The designer was very good and the installers were also very good" — Dorothy C.

"They were great; the salesmen were nice and the installers were great, polite and nice, older people appreciate that" —Edward C.

"The consultant was very helpful and informative" —Eric N.

"Quality" —George D.

"They have good pricing and designs" —Jan A.

"I liked the representative very much"
—Jennifer K.

"They pretty much deliver what they said they would" —Karen B.

"Product is great, Kathy was great, second time I used them" —Kathleen B.

"Prompt, did a wonderful job; woman, I think it was Renee, was good" —Lisa B.

"Quality of craftsmanship, overall good experience" —Michael K.

"Fast" —Nan W.

"Had exactly what we wanted, salesperson very nice" —Patricia C.

"Quality of work is good" —Patrick C.

"They did a good job, professional and high quality" —Robert O.

"I like the customer service" —Robert O.

"Quality of work was good, customized to my needs" —Sara M.

"Convenience" —Sarah C.

"They closet designs were good" —Tharini A.

"Good quality, and it looks good" —Toby V.

"Salesperson was very good. She had good follow-through" —Tony D.

"Very good closet" —Wilson D.

"Salesperson very good took our designs and did what we want, clean and they did a good job" —Yvette E.

"The product is good" —Anisha G.

"They were personable, the installers were good and they cleaned up when they finished the job" —Armando C.

"They were prompt and pricing was competitive" —Betsy W.

"I love the way my closets are organized now" —Brian M.

"The designer was great. I got exactly what I needed" —Carol P.

"The person I dealt with understood my needs. I interviewed three other companies and went with them" —Catherine L.

"Used them several time, professionalism was good" —Channing A.

"Sales rep was great, and available"
—Christine K.

"It was a combination of price and delivery"
—Claudia M.

"They finished it and they met my needs"
—Diane W.

"They were willing to accommodate us and meet our needs" —Donna O.

"The closets came out well; we were happy"
—Elvira D.

"Liked the workmen who installed them; they were nice and helpful" —Mark M.

"Person who made plans had very good ideas, and it was done quickly" —Martha T.

"Did the job" —Michele C.

"Good value and prompt" —Michelle V.

"Designer did a superb job; understood what we needed" —Peter S.

"Good design and good quality" —Raul T.

"Products do what they are advertised to do, they're well made" —Richard R.

"They were willing to work with us and meeting our needs" —Roger F.

"They did a good job" —Sally A.

"People will very good and efficient. I am very pleased with them" —Vera B.

"They did what they said they would do. Virginia did a great design" — Victoria M.

"The people that I started the whole project with" —Andrew K.

"The gal who help design it was very good"
—Betty W.

"They were knowledgeable, prompt and the installation process was efficient" —Bob L.

"They were very fair and on time" —Brent F.

"It looks good except they need to fix one thing" —Charles H.

"The salesman was good and they were quick" —Cindy K.

"The salesperson" —Dave G.

"The consultant was very good and knew a lot and was very good about his follow up"
—Dorothy N.

"Very good customer service and very accommodating" —Elaine Y.

"Salesperson was exceptionally helpful, he helped us pick out what was right for us"
—Felix S.

"I liked their customer service" —George P.

"Salesman was exceptional, and he was into it and let me offer my input too" —Kath T.

"Salesperson was willing to work with small constraints I had" —Linda W.

"Prompt did a good job, good follow through I was happy" —Matilde H.

"Design was just what I wanted" —Nancy P.

"Did a quick job installing" —Peter R.

"Service of the designer" —Robert C.

"They were good in helping out in every way"
—Sam P.

"Designs are imaginative; good quality materials" —Steve D.

"We had a non-standard application, so they designed something for us; it wasn't easy to do" —Steve S.

"Salesperson was very good and engaging with us" —Suganthi S.

"They were very helpful and they did a good job" —Tom K.

"Very good with the project" —Virginia L.

"We liked the designer, Gloria; she did a good job" —Zohar L.

"I guess when everything was done it looks okay" —Anita Y.

"I like the way the work came out" —Baltita

"The professionalism from start to finish"
—Barry W.

"The women who did the custom design for us was excellent" —Brandon C.

"Installation was great, the guy who installed was good" —Charlie B.

"Good product, closet looks fantastic; they did everything I wanted" — Kathy R.

"They were prompt and did a good job"
—Zon C.

"Nothing in particular" —Elizabeth G.

"I liked the service from the representative, and the product came on time" —Jack M.

"I liked the final product" —Jennifer Y.

"Did the work fairly quickly. Used standard materials that they use" — Nancy R.

"Salesperson was good" —Virginia B.

"The quality of product is good; installation very good" —Virtudes G.

"I didn't like anything about them" —Gary B.

"They were prompt" —Scott C.

"They showed up on time, the workers were very efficient, like the installers" —Ann C.

"They were okay" —Calvin C.

"Nothing" —Cari L.

"I don't know" —Garth W.

"Quality work okay" —Peggy W.

"They responded quickly" —Carol S.

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