What did you like best about Bay-Valley Pest Control, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/19/07 and 1/3/08. Customer last names have been initialized for privacy. 

“I like that if I have a problem, they will come out. The office staff and the guys that come out are always very helpful and courteous.” —Alan F.

“The responsiveness and the thoroughness” —Alice T.

“They get the job done.” —Ann H.

“They keep us informed about what they are doing and they're good about keeping their appointments.” —Ann I.

“They always come when they say they are going to. I can rely on them.” —Ann M.

“They are responsive.” —Bill F.

“We've used them for a number of years. They are very accommodating when it comes to calling before they come out so we can close the windows. They also use chemicals that are not too harsh but get the job done.” —Carol S.

“It is simple, quick and easy. They show up on time and get the job done.” —Dan S.

“They kill the bugs. It works.” —Dan S.

“I like that they are a small company and their personal service. They do a good job. If I have a problem, they are right there to take care of it.” —Dave Z.

“They are great to do business with. They're dependable and professional.” —Debbie L.

“We've been dealing with them for a long time. They are dependable and do what they say they are going to do.” —Debbie R.

“I've used them for 15 years. They've always been personable and responsive.” —Diana C.

“They fullfill our requests. They do a great job and they are always on time.” —Donna K.

“I love them. The guys who come out are wonderful. Whenever I have a question or a problem, they are right there with an answer and a solution.” —Joan S.

“We've used them quite a bit over the years. They are easy to work with and responsive when there are problems. The people in the office are also very nice.” —John M.

“They are prompt, courteous and punctual.” —Judy J.

“They show up when they say they will. They do a good job killing the bugs and so far the billing has been correct.” —Judy K.

“We've used them for a lot of years. They've been prompt, efficient, and any time we have questions, they have answers for us.” —Karen K.

“I have a contract with them and they have been very reliable over the years. They do what I need them to do.” —Kathryn H.

“They are consistent.” —Kathy P.

“They seem to be willing to take time to talk to us.” —Keith H.

“They do a great job with my bugs for the most part. They return all my calls and they are very customer service minded in general.” —Kerri B.

“I've used them for over 20 years. They are friendly, professional and they have always taken care of everything that I needed done. “ —Lori C.

“Every time I call them with a problem, they are out here immediately in addition to my scheduled monthly appointment. I've used them for a number of years and I'm very pleased with them.” —Mary G.

“We use them every other month. They show up on time and do a pretty good job.” —Mr. A.

“I don't have to do anything. They show up on time and do a good job. They are very easy to work with.” —Mr. B.

“We've been with them for quite a nuimber of years. They come out right away when a problem comes up, and they are always on time for their monthly appointments. They are always very courteous and helpful.” —Mr. D.

“I love the people who come out. They are accommodating, helpful and knowledgeable.” —Mr. M.

“They are nice people and do a great job.” —Mr. M.

“Their service is great and they respond quickly.” —Mr. W.

“The people who came out were wonderful. They were very accommodating, pleasant and Mary is just the best. She's a very sweet lady.” —Mrs. C.

“They are consistently reliable and professional. Also the office staff is very nice to deal with. I've been using their services for about 17 years.” —Mrs. J.

“They always send out a notification of the date and time that they will be coming out and show up on time.” —Mrs. S.

“They are very responsible and do a great job.” —Mrs. T.

“No bugs were left.” —Mrs. W.

“They helped us deal with raccoons.” —Pam F.

“They are prompt, their service people are polite and they've given me wonderful service for the past15 years.” —Pat D.

“They are very responsive and they do a good job.” —Peggy K.

“They show up on time and do a good job. I have been using them for 15 years for my home and for the apartment building that I own. “ —Ray G.

“They're reliable and do a great job. We've been using them for 20 years now. “ —Susan G.

“They are very thorough.” —Vicky P.

“Their service is reliable.” —Will A.

“They are very reliable.” —Adam C.

“They are very prompt and dependable.” —Anna L.

“They respond if we have a problem between regular services.” —Bill S.

“They come and go quietly, but if you need a question answered or have a problem, they are there to help.” —Bob L.

“They send out a postcard for appointments and the service is effective.” —Don P.

“They come out when they say they are going to.” —Ernes L.

“When you call them, they come quickly. They are very responsive.” —Judy A.

“They always return my phone calls quickly, which suprises me because most companies don't.” —Kelly T.

“They are local, they do their job and they are very good about coming in when I'm home to ask me if I need anything else. “ —Marcy N.

“They do exactly what they say they are going to do. They are reliable and dependable.” —Mary R.

“They are very helpful, on time and they do a good job.” —Mr. K.

“They are doing a wonderful job. I have no pests.” —Mr. W.

“They are very flexible and do a good job.” —Mrs. F.

“They are family-owed and operated and they give really good service.” —Norman T.

“They are reliable.” —Pat G.

“Their professional attitude and helpfulness” —Tony P.

“They come in and spray once a month with no problems or issues.” —Allan C.

“They show up on time and they're very low-key while they are here.” —Allen V.

“They're almost invisible. They come in, do the job and you would never know they were here.” —Caro K.

“They are very professional.” —Cesa C.

“They are dependable and timely.” —Christopher

“They show up when they say they will, and if we need to reschedule, they are very flexible.” —Deb M.

“They are responsive, timely and professional.” —Donna M.

“They've always been prompt when I've called them with an out-of-the-ordinary problem.” —Ed H.

“It's pretty hassle-free.” —Eddi B.

“Most of the time, the servicemen are pretty helpful when you have questions or concerns.” —Jack G.

“They never miss an appointment and they do a good job.” —Jade C.

“It's automatic. They come out on schedule, and so far, it's worked well.” —Jan V.

“They were able to solve our problem. They were clean too.” —Jim M.

“They are quick and easy to deal with. They show up when they're supposed to and get the job done.” —Joy C.

“I've been using them for a long time. They've always been on time and consistent.” —Joyce M.

“They come and go without bothering me.” —Joyce S.

“They are easy to get a hold of and they listen to my needs.” —Juliee L.

“They come out on time.” —Kirk M.

“They are prompt, professional and they do a very good job.” —Mari M.

“We've been dealing with them for quite a while. They show up on time and do a good job.” —Mary P.

“They are reliable.” —Mr. G.

“I like the guys that come out. They can answer my questions and they're very helpful.” —Mr. J.

“They are very dependable and easy to work with. I always know when they are coming.” —Mr. M.

“They always make sure they lock my gate when they leave.” —Mr. S.

“One of the guys who comes out to do the work really knows our routine. We have a large turtle in our backyard, so he needs to be very careful where and what he sprays. “ —Mrs. H.

“They were able to get rid of the pests.” —Mrs. R.

“They are able to keep the bugs away.” —Pat S.

“They are very responsive.” —Robin S.

“The bugs die. They are very reliable and I've been using them for years.” —Sue C.

“They are local, timely and they get the job done.” —Mrs. V.

“We've been using them for over 10 years. They've been consistent, polite and easy to work with.” —Denny G.

“They are responsive when we have an issue.” —Donna E.

“It's okay so far.” —Eugene W.

“Rosemary, in the office, is very good.” —Joe R.

“They are responsive most of the time.” —Lisa S.

“Professionalism and effective treatment” —Pete H.

“I liked Mark, but he is no longer with them. However, they still come on time and do a reasonably good job.” —George P.

“They are polite and accommodating.” —Mr. K.

“They came out right away and kept their appointment.” —Jen H.

“They are very friendly.” —John B.

“They were easy to work with and the price was reasonable.” —Julia B.

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