What did you like best about Bank of America - Steve Marchana?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/1/2005 and 12/15/2005. Customer last names have been initialized for privacy. 

“His responsiveness” —V. A.

“They're very helpful and quick.” —M. B.

“Steve was easy to work with, and everything was very clear and professional.” —D. B.

“Everything was clear. The process worked well, and Steve was easy to work with. Also the clerical end of the process was handled well.” —M. B.

“They were efficient and timely.” —W. C.

“He was very personable, helpful, and he explained things well.” —J. C.

“He is very honest, and he goes into details concerning the different options available to customers.” —J. C.

“He was very responsive, and he got me
the best deal. Everything was just about perfect.” —C. C.

“He is very knowledgeable and patient.” —L. D.

“It was convenient and a trouble-free experience.” —W. F.

“Everything was relatively simple and straightforward.” —B. F.

“He was very honest, friendly, courteous, and he explained things very well.” —E. H.

“He was really good.” —C. H.

“They're really friendly.” —C. H.

“His honesty, integrity, and knowledge of the market and the products” —S. J.

“Responsiveness” —G. K.

“He is very personable.” —P. L.

“Their overall quality and professionalism”
—D. L.

“Everything was done smoothly and according to plan. It was unlike a previous experience with a competitor who was constantly adding on charges and erasing them. I was unsure what those charges were for.” —R. L.

“He was very helpful and willing to answer questions without making me feel stupid.”
—G. M.

“He was very helpful and always there to answer questions. He always responded right away.”
—S. P.

“He is professional and compassionate.” —D. R.

“Customer service” —J. S.

“They were responsive and on top of everything. They also closed the loan quickly without any problems.” —H. T.

“Steve was very organized and prompt. He returned my calls right away, and he was able to pull up the information from my original loan quickly. He had all the information on hand.”
—M. T.

“Steve is very effective, knowledgeable, and he gets right to the point.” —K.W.

“They worked with us to get a good loan, and it went very smoothly.” —J. W.

“I like the fact that they are local.” —L. W.

“They were quick and responsive.” —L. A.

“Everything was ready when they said it would be. Steve gave me good input and information.” —G. A.

“Steve was very friendly, cooperative, and helpful.” —R. B.

“They got it done, and they were helpful.” —P. B.

“Steve is a very good man.” —J. B.

“The service was very good.” —L. C.

“I liked the service from Steve and the automatic withdrawal option. The rate was also good.” —B. C.

“The service was very good, and Steve was helpful and knowledgeable.” —C. D.

“They got us the loan.” —S. F.

“They have good loans and good service.
—H. K.

“I bank with them so it makes it convenient.”
—H. K.

“It was efficient in terms of time.” —D. K.

“They get the deals done quickly and efficiently. —C. P.

“He was friendly, open, and he explained everything very clearly.” —D. P.

“They were very responsive, knowledgeable, and easy to work with.” —L. W.

“The rates were good and the process worked well.” —H. C.

“They were easy to work with and cooperative.” —R. D.

“It was a good loan and they were very helpful.” —D. G.

“They were professional and efficient.” —V. G.

“I felt confident that they could offer some of the best rates and products in the industry.” —G. G.

“It was fairly fast.” —P. H.

“There were no hidden fees.” —G. L.

“Everything went smoothly, and there were no problems.” —J. N.

“The courtesy” —R. P.

“I just liked the people.” —H. P.

“Both mortgages were very easy to get through them. Steve Marchada was very helpful with the second one.” —J. S.

“I got a great rate on my mortgage.” —B. S.

“He was very helpful.” —J. S.

“He was straightforward, and he got it done.”
—K. S.

“Steve did a fine job for me with my loan.”
—M. S.

“He is very understanding and professional.”
—C. T.

“I was able to get the loan I wanted.” —R. V.

“I liked the variety of loans and options.” —W. W.

“They were knowledgeable and organized.”
—N. W.

“They were convenient.” —L. Y.

“The loan itself was good. Washington Mutual is a good bank.” —R. H.

“I've done two mortgages with Steve. The first experience went very well. It was problem free and professional.” —D. H.

“They were helpful.” —L. L.

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