What did you like best about BTM Motorwerks?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/10/2006 and 3/8/2008. Customer last names have been initialized for privacy. 

“The quality of work and customer service, I liked everything about them.” —Claudia C.

“I really like the owner and the personal attention that he always gives. He is so awesome. “ - Collette A.

“They are trustworthy.” —Danny O.

“They seemed knowledgeable. They specialize in the model of my car.” —Dorothy H.

“They do a good job.” —Doug F.

“They are very courteous and friendly. Brad is also a nice guy.” —Eddy S.

“They are very knowledgeable and professional. They have a clean shop, and they know what they are doing.” —Eric S.

“They were efficient and told me exactly what was wrong with the car. They got the car done on time, and everything was satisfactory.” —James K.

“Everything went well, and it was completed on time. “ - Colin C.

“They did the job quickly and gave me a good price.” —Mark F.

“They seemed to be honest.” —Robert J.

“Their expertise” —Abdollah N.

“They are knowledgeable.” —Arian C.

“They are a good company that always tries to help out.” —Boris P.

“Brad is very upfront, honest, and courteous.” —Brad F.

“Communication” —Catalina P.

“They seemed to be very honest and respectful.” —Chris C.

“The quality of the results is very good. They take their time to fix what is wrong.” —David B.

“They did a good job.” —David L.

“They are courteous, reliable, and they offer a great deal of clarity in the information they present to their customers.” —Emerson M.

“Their presentation was great. I really like Brad.” —Emily P.

“The personalized service” —Robert A.

“They seem to know what they are doing.” —Eric B.

“They are very knowledgeable.” —Jaime S.

“I have used their services in the past. They offer very reasonable prices.” —David F.

“The location” —Chris C.

“They were prompt, and they did what they were supposed to do. They didn't charge me lot money to do the job.” —Michael G.

“The owner is knowledgeable and trustworthy.” —Keleight B.

“They have great customer service.” —Nicole P.

“Brad spent a lot of time explaining different options we had. He was very knowledgeable and nice. We really trust him with our car.” —Katie I.

“They were friendly and helpful.” —Amanda M.

“The customer service and the quality of the work” —Vicky T.

“The follow-through, quick service and friendliness of the people” —Mark G.

“They did a great job repairing my car.” —Earnest O.

“They're easy to work with.” —James Y.

“Brad is a good person and honest.” —Sam G.

“They know what they're doing.” —Rita W.

“They were on time and thorough.” —Lisa T.

“They provide personable service, and they're honest.” —Vance T.

“The efficiency of the job that they did to my car” —Lydia L.

“They take good care of my car.” —T. B.

“They have excellent experience with BMWs and Porsches.” —Mark H.

“Everything was great.” —Zeke O.

“They were willing to work with me on difficult matters.” —Andy C.

“The personable service, attention to details, honesty, and no over-charges” —Carol P.

“Their honesty and low prices” —Bob A.

“Brad is a great guy. He does a fabulous job on my car.” —Ken M.

“I like the scheduling.” —Edward Y.

“They seem courteous and very knowledgeable about what they are doing.” —Jeff B.

“I liked everything about them. Brad is incredibly reliable and decent.” —C. C.

“I got to speak with the owner.” —Brad H.

“I like the fact that they were able to fix my car, and they went out of their way accommodate my schedule. Brad has a racing background, and he gets involved with all
the work.” —Jeff G.

“I like everything about them. They are just awesome.” —Jodi D.

“They were down to earth, and they explained everything before they did the job.î –
Brook H.

“Brad's customer service” —Tom M.

“They are very helpful, and they're located close to my job.” —Debbie K.

“The car was delivered as promised.” —Jim C.

“They take good care of my car and finish the repair when they say they will. They also
do the work right the first time. I never have to bring my car back for the same repairs.î –
Jack Y.

“They always do a good and know what they're doing.” —Paul D.

“I liked the convenient location.” —Trent H.

“The owner is a nice guy.” —Ted O.

“They got the job done right.” —Pat D.

“They call every time my car is due for service. They also maintain good documentation on the work that they do for the car.” —Armando M.

“They are customer service oriented and on time.” —Dave D.

“I liked their honesty.” —Shawn R.

“I wasn't given the runaround. They explained clearly what was wrong with the car. I totally trust them.” —Janet M.

“They were honest and straightforward.” —Jose S.

“I like the service and availability. They also have very competent mechanics. They were friendly, and they listened to me. Brad was great to work with.” —Bernard P.

“They were easy to make an appointment with.” —Bill C.

“They did what I asked them to do, and they were very helpful.” —Ken C.

“They were reasonable.” —Paul S.

“They are very polite, knowledgeable, and they explain everything in terms that are totally understandable. It turned out to be a very good experience. I am in the car business, and I recommend their services to others.” —Jerry F.

“The personal service Brad gives his clients” —Chris D.

“They are knowledgeable, and they're to do the necessary repairs for our Porsche.” —Bob G.

“They say what they are going to do and follow through with it.” —Gordy L.

“I like the service.” —Bob C.

“They are friendly, and they provide good work.” —Doug L.

“They were prompt.” —Dexter E.

“It's convenient, and he's the best around.” —Robert T.

“They are very kind and prompt.” —Kayo M.

“It was a small company, and they focus on the customer.” —Karen H.

“Brad is helpful.” —Scott P.

“Brad is very helpful and fair.” —Pam B.

“My car drives nicely after they fix it.” —Norman L.

“I like talking with the owner.” —Adam C.

“I like their personalized touch and friendliness. They also return phone calls.” —Gary A.

“The Personable service” —Greg L.

“They finished the work quickly which was very important to me. Also their prices
seemed competitive.” —Nadine U.

“Their knowledge about cars” —Allen P.

“I trust them. They do good work, and they don't take advantage of the customer.” —Roger K.

“They have pretty good service.” —Scott M.

“I liked the service and the friendliness.” —Lori K.

“Their open attitude and quickness” —Bob g.

“I dealt with Brad. He was helpful and reliable.” —Henry W.

“They know a lot about Porsches.” —Carlos D.

“Brad is friendly and a good worker.” —Eric B.

“The employees are friendly.” —David K.

“I've only used them once so I don't feel I can answer that question.” —Sharon B.

“I like Brad, and I've cultivated a good relationship with him. That's important to me.” —Bill H.

“The location and personable service.” —Tom H.

“They seem to care about the work they do for me.” —Patricia W.

“They're flexible, and they have reasonable prices.” —John D.

“They did the work on time, and I didn't feel like they over-charged me.” —Pat B.

“Their knowledge and specialty in the type of car I have” —Fred H.

“I liked their knowledge and competent staff.” —Larry G.

“The product selection” —Frank D.

“The guy was pretty friendly.” —John W.

“When I take my car to them for service, it gets done the first time. I don't have to take it
back.” —Elke G.

“The location is convenient.” —Victoria W.

“Brad is a really good guy.” —Ruth K.

“They provide a fairly good service.” —Kevin r.

“I liked the customer repertoire from the staff and management. I didn't get the sense that
they were trying hard to sell me services I didn't need.” —Joann L.

“They do good work on Porsches.” —Matt R.

“They had a detail-oriented attitude towards the work, and the work was just good, but
not perfect.” —Henri U.

“They are close to my office.” —Douglas L.

“Take my car in to be fixed, and that's what they do for me.” —Greg H.

“The service was good. Everything went smoothly.” —Charles W.

“I liked Brad, and the fact that he tried to meet my needs. He also tried to understand the
situation I was in.” —Steve Z.

“I like Brad. I think he runs an honest business.” —Doug N.

“They seemed to have good mechanics.” —Jim M.

“Their location was convenient at the time.” —Jim L.

“Brad seems to know a lot about cars.” —Renee S.

“The owner was very nice.” —George A.

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