Heating, Air Conditioning & Ventilation (HVAC)

San Mateo County

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What did you like best about Valley Heating & Cooling?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/30/05 and 5/3/08. Customer last names have been initialized for privacy.

“They were on time and everything worked. They had a good price, and they were reasonable.” —Joyce P.

“They do what they say they are going to do. They are courteous and prompt. I've been very happy with them. They are just good people.” —William C.

“They took care of it quickly.” —Claire N.

“They were concise. They did what they said they would do without making a mess.” —Sheri P.

“They were straightforward. Their quality and professionalism were top rate. They delivered the product. They delivered exactly what they said they were going to deliver. They were a pleasant and professional company to work with. They did a great job.” —Roy M.

“They did the job. They got the air conditioning and heating unit in. It has been working ever since.” —Dan S.

“Their service was excellent. They installed a furnace for us.” —Dan L.

“They were prompt and quick.” —Phillip S.

“I thought the guy who came to do it was very knowledgeable. He cleaned up after himself and worked very quickly. He did what he came to do and left.” —Doris P.

“They were on time and very clean.” —Jackie M.

“They arrived when they said they would. They performed the work as promised. They were also very neat.” —Carol H.

“They made sure that they didn't track in any mud or make a mess.” —Joshua M.

“They promised they would finish on time and they did.” —Robert J.

“Their comparison bid was in the middle to low end of bids. They told me when they were going to be here and how long it was going to take. They kept their word.” —Bill A.

“They were a certified dealer. I knew that we were getting quality service. They did a fine job.” —Bill L.

“They were very professional, and their price was reasonable. They were pretty good.” —Leslie K.

“Their competence in doing the work” —Harriett M.

“They came out and did what they said they would do.” —Don B.

“They showed up when they said they would, and they got the work done within the time allowed.” —Judy I.

“They showed up when they were supposed to.” —Stephen M.

“The professionalism of the gentleman working here, he knew what he was doing. That was most important. The job went well.” —Ralph P.

"They came out quickly when called and provided good service excellent work." —Elmer R.

"They were on time." —Carl C.

"They came in and did the job right the first time. They also explained everything they were doing, and they were very nice." —Mary N.

"They are thorough, knowledgeable and upfront with their pricing." —Sally L.

"They respond right away to problems and emergencies." —Marie H.

"I liked the way they went about their business. They were very professional." —Joseph M.

"They got it done correctly with no problems. Also the product and the service were very good." —Marie G.

"The service was very fast. I've used them several times for emergencies with my tenants, and they were right on it." —John D.

"We've done business with them for years, and we appreciate the fast service and the yearly inspections they do." —Jean B.

"They came out on time." —Bob V.

"The service was prompt, they were courteous, and they got the work done quickly." —Allen M.

"I've been using them for 20 years, and they have always given me good service. I have never been disappointed." —Dorothy H.

"I liked the initial demonstration. They were very responsive and friendly." —Peter H.

"They were very nice, knowledgeable, friendly, sincere, and honest people. They were wonderful and we recommend them to everyone." —Irene A.

"They were very efficient and nice." —Juanita G.

"They were really nice, and they did a good job." —Sondra C.

"The guy did a really good job." —Van L.

"I have been using them for years. They are dependable, they don't pressure you, and they do what you request." —Eddy R.

"I like the service. They are on time and really nice guys who do a good job." —Hank H.

"I have recommended them to everyone. They exceeded our expectations and I am extremely satisfied. They were very thorough, they helped us apply for discounts, and the prices were competitive." —Rich R.

"I like the prompt service, and they met my expectations." —Julia P.

"They seem to know what they are doing. They are efficient and knowledgeable. We have used them several times." —Donald F.

"They have always given us quality service for many years. They are courteous, clean, prompt, and professional." —Robert B.

"They were very responsive, prompt, and they did an excellent job. I especially liked the thank-you letter we received from the owner." —James Y.

"They came out quickly and made us feel like we were important." —Chad L.

"I like the way the men put the furnace in." —Evelyn F.

"The efficiency" —Rudy T.

"The engineer who was here to do the installation was very considerate. My wife was pregnant, and he tried to work quietly and kept asking me if everything was okay. I liked how considerate he was. The salesperson was also considerate, and he discussed everything with us." —Jay T.

"They knew exactly what they were doing, and they gave us a great product." —Harriett M.

"I like how quick it was. The service was good, and they came right out to fix the problem." —Glenn D.

"They were prompt, on time, courteous, and they did the work quickly." —Ralph K.

"Everybody was nice, they had a fair price, and they did a good job." —Joe S.

"They were on time and efficient." —Dilip P.

"They did what they said they were going to do. They also made sure not to over-state their promise." —Mike W.

"I liked the personalized attention and the time they spent discussing the job with us." —Lisa J.

"They were punctual and timely. They also did a good job cleaning up afterwards." —Sue C.

"He is very friendly." —James T.

"They were the only people who knew anything about the type of system I wanted to install." —Jim S.

"They were early, and they did a great job. They were also very helpful and professional." —Wilfred C.

"They were very good." —Richard H.

"They are available and nice. We are moving soon, but I will still use them." —Carol H.

"They were quick." —Katrina K.

"They were honest, fair, and they do excellent service." —Larry O.

"They are nice people to work with." —John J.

"I like the promptness." —Otto M.

"They finished the job on-time, and they are honest and hard-working people." —Arlene R.

"Andre is fantastic, he's been wonderful. Also the installers were great. They were clean, and they worked hard." —Shirley A.

"They came out quickly and did the work right away. They were fast and efficient." —Rick S.

"They have a good reputation." —LaViece S.

"They came out right away. I liked the good work they did and the reasonable prices." —Niel M.

"Bob was pretty cool, he explained everything." —Lidia D.

"They were easy to work with, and they came in with the best price." —Phyllis Y.

"They took care of our permit problems with the city." —William C.

"I have done work with them before, and I really like their work." —Larry T.

"They did what they said they would do." —Lucy N.

"It was extremely easy." —Thad H.

"They were very informative and able to deliver and install when I needed it. And they answered all my questions." —Milton R.

"They were knowledgeable, and they provided quality service and a good product." —Don W.

"They have always provided good service and excellent workmanship." —Gareth H.

"Everything happened the way it should," —Rebecca J.

"I liked the customer service and the people." —DON R.

"I liked the quick service, and they came back when I needed them to." —Joe M.

"I like them all the way down to the workmen. The installation, the clean up, the salesman, and the follow up were all a "10." " —Bob D.

"They showed up when they said they would and kept us in communication with them." —Ray H.

"They did the job well." —Dale S.

"They were upfront, and they explained everything in detail." —Sudhir C.

"The quality of the product was good and the installation went fine." —Corinne B.

"They are dependable and I feel comfortable with them. I have used them several times over the years." —Robin A.

"The salesperson was great at making sure things got done." —Garth W.

"They were responsive to the problem we had." —David L.

"The promptness and the follow up" —Kent B.

"I like the air conditioner, it is great." —Cynthia S.

"They were quick, and they did what they said they would do." —Frank I.

"The guy who did the work was very personable, he managed the problem, and answered all my questions." —Gary L.

"The professionalism" —Dwayne S.

"They did what I wanted them to do, and they did it when I wanted it done. I've had two systems put in, and I am very happy with what they have done." —James C.

"I liked the salesperson, he was informative and not pushy. The installer was also terrific. He was very accommodating, and he knew what he was doing. He even had his own tools. After the inspectors came, I asked for the same installer to come out because I was very impressed and pleased with his work." —Sherry S.

"From what I remember they were on time and very friendly." —Lee J.

"They corrected a faulty installation. It took a while, but it finally met my expectations." —Ralph P.

"The technician was diligent." —Don V.

"The product is good, and they responded to the questions I had. The installer, Raymond, was really great. He did everything he could to be accommodating." —Judy S.

"They showed up." —Tom U.

"I got straight answers from them. I ended up replacing the entire system which is not what I wanted to do, but they got me through it." —Lupe L.

"They came in a got it done on time without any major problems." —Frank P.

"They did what they were supposed to do when they were supposed to do it." —Charlene U.

"They are dependable, and I am comfortable with them." —Beverly C.

"They were very cooperative, the installer was really nice, and he explained a lot of things to me." —Sumil N.

"They are always on-time." —KENNETH B.

"They were here when they said they would be, they got the work done when they said they would, and the price was excellent." —Pat H.

"They came on-time and finished on-time." —Henry K.

"They were on time, and they came back quickly to fix any problems." —Jason D.

"They were very nice, and when a major problem occurred, they corrected it." —Mary F.

"They showed up on time and delivered as promised." —Mohammad M.

"The people are very likable. Also the estimator and the performance of the two installers were exceptional." —Lance C.

"They did a fine job and responded promptly to issues that came up." —Shubha V.

"The installer was good, he seemed to be qualified and efficient. He came in and did a good job." —Amy O.

"They have a good product, and they came back to take care of the problem." —Helga P.

"They listened to us, and they were able to modify the system." —Masa H.

"Lee was really nice, we got along really well. He definitely made a bad experience much better." —Jamie M.

"They were personable." —Mike B.

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