What did you like best about Theo De Friese & Sons, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/10/07 and 12/15/07. Customer last names have been initialized for privacy. 

"They had a great product, but if there were any problems, they handled it. I would highly recommend them to everyone." —E.A.

"They are a small company that responds to customers quickly. The turnaround time between the ordering and the installation is very good." —Whitney A.

"Don knew exactly what I wanted and how to do it. He's an old-timer who knows how to handle difficult customers." —Richard B.

"The guy was upfront and did what needed to be done in a pleasant and efficient manner. Everything fit correctly." —Mr.B.

"They were clean, punctual, and they knew what they were doing." —Mr.C.

"They were prompt, returned my calls, and showed up on time." —Collective C.

"I've used them twice. Don is very easy to work with and will tell you the truth upfront if he can or cannot do the work. They provide very careful craftsmanship." —Elizabeth C.

"I thought they were efficient, and the owner came out and gave good advice. Overall, everyone worked well. They were actually early." —Roseanne D.

"Scott came in and measured. He brought samples, and everything was shipped on time. The work was absolutely perfect. In fact, it was completed in probably half of the time that anyone else could have done it." —Bernie F.

"They were exemplary." —Constance F.

"They showed up on time. The young man who re-installed was great, and they did a good job." —Carol G.

"They were prompt and very thorough." —H.A.A.

"They came out to fix an unusual problem and went out of their way to help. When we called them, we wanted to replace plantation style shutters that were thirty years old and no longer carried by manufacturers. They came up with a workable solution." —Marvin H.

"They were not pushy at all. The owner came out himself and was very nice. The price was very reasonable as well." —Judy H.

"They were in and out quickly and left the place clean. The price was good, and the installers were pleasant." —Sam D.

"They were sensational. I wish everyone that was in business was as good as they are. They are a family-owned business that treats their customers like part of their family. They have excellent follow-through." —K.K.

"Their craftsmanship and speed" —Duane K.

"I've been a customer for twenty-five years. I like their attitude." —Al L.

"Promptness and reliability" —Mrs. L.

"They showed up on time and delivered what was promised." —P.L.S.

"They came when they said they would, and everything was perfect. I had no problems. The people were also very nice, and I can't say that about other companies." —Sherry L.

"Their product is top-notch. They have a history of quality work." —Joanne M.

"Their quality of work, product, and accuracy is great." —K.O.

"Their workmanship and dependability" —Chuck O.

"They were prompt, and they did the work within the timeframe that they quoted." —Mrs. R.

"They knew what they were talking about and could explain things. They even helped me with the decision as to what was best." —Barbara S.

"They were courteous and professional." —A.D.S.

"They came in, did the job, and did it right the first time. They did not have to come back, which is rare." —Mr. B.

"They did what they said they were going to do, and they did quality work." —Dolores C.

"I liked the service and the quality of the work. The technician who came out was very competent and pleasant." —Nancy C.

"I liked the pricing." —Yoeman F.

"When we installed our new windows, they were able to match the new shutters to the old ones." —Marilyn H.

"They had the product that I needed. They had them ready and installed them exactly when they said they would." —Chris H.

"They did a good job re-painting my shutters." —Debbie C.

"The quality of the plantation shutters that I purchased" —Alexandra K.

"The quality of the shutters they installed in my bedroom, and I found them to be very thoughtful too. Plus, they saved me a lot of money. I have some older shutters, but instead of replacing them, they were able to fix and re-paint them. Now, they look beautiful." —Maryanne M.

"Service, responsiveness, and quality" —Noreiga F.

"They provide an excellent finished product." —O.D.

"They did a nice job with my shutters." —Marilyn P.

"They are fast and reliable. I've never had a problem with them." —Shannan P.

"I thought their craftsmanship and quality was very good. They were very accommodating and nice to deal with." —Lori S.

"I liked the quality of their service and the workmanship of the shutters." —Lori S.

"They were polite, painted my shutter in a timely manner, and did a good job." —Karen S.

"I liked the quality of their work, and they were very nice people. I've used them several times." —Mrs. A.

"They had a beautiful product, and they were particular about how it fit." —B.C.I.

"They did a nice job installing the shutters." —A.C.

"They were prompt and personable." —E.W.

"I am a very happy customer. The quality of work was great." —C.F.

"They were on time, accommodating, helpful, and knowledgeable. Everything was perfect." —Mr. F.

"They were very professional and on time. I am very happy with my blinds. They turned out great." —Victoria K.

"Everything turned out fine." —M.K.

"I liked their service." —B.K.

"They gave me good shutters, so that was enough for me." —Emmy P.

"They were very accommodating, anything I wanted or asked for, I got. They were on time, and they put everything back. I had no problems." —Renee R.

"They did the job for me, even though it was a small job." —S.L.

"I loved the group. They were very personable and did what they were supposed to do." —Lee W.

"They handled the job, so my client was very pleased." —W.A.M.

"They corrected some problems, and they were very prompt." —Maxine W.

"They were responsive and showed up on time." —Sharon C.

"I have used them once in the past. They fixed an old shutter that my mother-in-law put in years ago. When their representative found out that she was elderly, he actually delivered it immediately and re-installed it for a very low price." —Larry K.

"They were friendly and answered all of my questions." —Barbara K.

"Their responsiveness, professionalism, accountability, and speed" —Greg M.

"They made it easy for me." —Tara P.

"They are very professional." —T.C.I.

"They were prompt and worked well with us." —F.T.I.

"First and foremost, they met the schedule. The schedule was very important. Second, they answered all of my questions. Third, the items were ready to be picked up when they said they would be." —Wendelle F.

"They did a good job." —Mr. H.

"They did all of the shutters on my house, and I couldn't be happier with them." —Mrs. M.

"They are customer oriented. They really care for their customer." —Nilus D.

"Don is the greatest. He knows what he is doing." —Sally P.

"We use them exclusively. They retain a very old-fashion style of high quality." —Shubel D.

"They were very responsive and helpful. My customers loved them. Their prices were good too." —L.S.S.

"They do a good job, and they have great customer service." —S.M.D.W.

"The shutters were pretty damaged and worn out when they were picked up, but when they were returned, they were beautiful. The work they did was phenomenal. After insisting for someone to call me back, a man called me who was very
customer-oriented and knowledgeable." —Ximona G.

"They did what they promised to do. It was good quality. The worker who showed up was nice to work with." —Thora R.

"They were great, so they met my expectations." —M. R.

"Mr. De Friese got involved himself. I liked the fact that they were not apart of a large chain, but that they were independently owned. They were able to give that personal touch that others do not give." —Carrie D.

"I could use them forever, because they have a terrific product." —Tim G.

"They did what they were supposed to do." —G.P.H.

"They were on time and got the job done." —H.H.

"They were responsive." —S.L.

"They fulfilled their contract as agreed. The quality was excellent." —Mrs. L.

"I remember them being very polite and prompt. They came and did their job." —Mike M.

"They were very professional." —M.G.A.

"Promptness" —T.B.S.

"It is a unique service, and the salespeople are fantastic." —T.D.

"Their work was good, and we liked the outcome." —Larry B.

"They were very easy to talk to and get ahold of. They performed very well." —Janet L.

"Their promptness was their best quality." —M.D.

"They are friendly." —A.C.

"The shutters look beautiful, and Mr. De Friese is a lovely man." —Mrs. R.

"Their price was reasonable." —Dorothy R.

"They are a local company." —M.L.

"The office staff" —R.W.C.

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